6 Replies Latest reply: May 16, 2012 9:48 AM by olliefordandco RSS

    Cannot install CS6 apps

    olliefordandco Community Member

      Today I signed up for Creative Cloud and have just spent the entire afternoon trying to install Photoshop and Illustrator.

       

      Firstly the application manager wouldn't install but then I downloaded that from a link I found on this forum and that seemed to be OK. But then any apps that I downloaded in it would fail to install.

       

      I have tried downloading the 'try it' downloads direct from Adobe and they won't install. I've tried to install them outside of the CC app manager and I just get the message 'Failed to install' after 2% of the install process.

       

      I have dumped all old CS program files and run the cleaner. Now I get 'Installation canceled' when I try to install something.

       

      I don't know what else to do. I've spent hours searching this forum for solutions and have followed them and still nothing works.

       

      Can anyone shed any light on this? I don't want to have to do a fresh install of my OS if I can help it.

       

      I think perhaps I need a sharing session with Adobe support?

       

      My system is:

       

      Mac OSX 10.73

      Intel Core i5

       

      Thanks,

      Ollie