Cancel Account Efforts!!!!!!!!!!!!!!!!!!

I did that and got a response back…twice saying error!  I explained that to CS at Adobe…word for word twice.   Now alas I’m getting more finger pointing suggesting that I can’t follow instructions.  As I said it’s NOT about $38 bucks --- it’s about exposing an incomplete system where the process is based on fraud, deception and miscommunications!

As I said – my credit will come or a higher authority will be called upon.

Thanks Adobe – I can guarantee you this event is not over.

No I did not.  I gave BC my credit card believing that they were real.  When I got no confirmation of my tranaction I became suspicious that they were not what they appeared to be.  It was and still is apparent that their lights are on but there’s nobody home.  May I send you what I got twice when I hit the cancel account button?

There are 2 websites which were to be cancelled.  They were tied to 2 email addresses so hopefully you can look at these:

1.        lokihome@comcast.net

2.       brucec@woodone-us.com

When I tried to cancel account(s) your sales staff sent me to a location which the final step was –“click cancel” which I did.  Following that I continued to get emails from you[BC] regarding my sites stats which led me to believe that these sites were never really cancelled and that my 30 day was coming up.

That’s when I called the only number available--- Adobe Customer Service.   You must admit normal people would follow that kind of logic.  The frustrations began first with a person I never ask his name or got a case number.  He said all would be cancelled no problem so I went about my business.

Then – sure enough I got an email telling me not to worry my credit card would automatically be debited on the 4/12 – everything would be seamless and everything was great,  Well that was a shock so I contacted Adobe again[800-833-6687] and went to the Philippines.  Got a case number 0183183008 Rob and he said I’d received a email within the next few days and everything would be fixed – no debit – account cancelled and sorry for the cornfusion!

Credit card got hit on 4/12/2012[Posting date] so I called again – waited 1 hour on the phone then they[Philippines] transferred me to BC where I waited for 30 more minutes.

Temperature at this stage was above boiling – way beyond the $38.88.

Attached[pdf] was what I got both times when your sales staff pointed me to a site…..I told this to the Philippines but  I guess your right Adobe – Customer Service is NOT the same.  Business Catalyst CS is run by Sales[huge mistake].

This whole ordeal is out-of-control and for the life of me I really can’t believe the amount of time I’ve spent on this.  Just look at the issues your having with a search in Google is enough for you to take a few steps back and analyze your process.  While I’m not trying to tell you how to run your business there’s an old saying –“the customer is always right” and when you believe that is not the truth just analyze why potential old clients don’t returned.

I’ll be curious to see if this email even gets sent or accepted through your server.

Regards I thiunk

Bruce