8 Replies Latest reply: Apr 15, 2014 5:57 AM by Moogleman RSS

    DPS Update Failing

    nathanalf Community Member

      Using CS6/Creative cloud at the moment. When I try to check for updates, it says that there is an update for DPS Desktop Tools CS6 (2.01.1 Update).

       

      Whenever I try to install it though, I get the following error:

       

      DPS Desktop Tools CS6 2.01.1 Update

      Installation failed. Error Code: U44M1P7


      Then, I tried downloading the CS6 Digital Publishing Patch from the website, and it gives me this error:

       

      DPS Desktop Tools CS6 2.01.1 Update

      Installation failed. Error Code: U44M2P7

       

      I have tried uninstalling indesign/all of CS6, and restarting my machine. I am on an iMac using 10.7.4.

        • 1. Re: DPS Update Failing
          Vikas Talwar Employee Hosts

          Could you please send me the installer logs for this form following location :

          Mac: <Root Volume>/Library/Logs/Adobe/Installers and send it across to vitalwar@adobe.com

          This will help in debugging this issue . Probably  the log will specifically have DPS Desktop Tools in its name.

          • 2. Re: DPS Update Failing
            nate.alf

            Out of curiosity, is there an error code listing available?

             

            Also - The last DPS Desktop Tools CS6 update deleted the content viewer from my applications folder. I pulled it back from the backup disk (which was mounted when the installer ran) and I think it may have updated the file on the backup disk. I don't see any references to the backup disk in the logging, but i did see this>

             

            CustomHooks.dylib: AdobeContentViewer installation failed

            CustomHooks.dylib: Call to LSRegisterURL Failed!

             

            and this >

             

            -------------------------------------- Summary --------------------------------------

            - 0 fatal error(s), 1 error(s), 1 warning(s)

             

             

            ----------- Payload: {ED084670-9094-11E1-AA6B-57F3A42BE5DE} DPS Desktop Tools CS6_2.0.0.395_AdobeDigitalPublishing-mul 2.0.0.395 -----------

            ERROR: DF037: Unable to delete directory "/Applications/Adobe/AdobePatchFiles"(Seq 438)

            WARNING: DW063: Command ARKDeleteDirectoryCommand failed.(Seq 438)

             

             

            Please search the above error/warning string(s) to find when the error occurred.

            These errors resulted in installer Exit Code mentioned below.

            -------------------------------------------------------------------------------------

            [       0] Mon May 14 10:03:17 2012  INFO

            Exit Code: 0 - No error.

            Please see specific errors and warnings for troubleshooting. For example, ERROR: DF037 ... WARNING: DW063 ...

            *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

            END - Installer Session

            *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

             

             

            Going to guess LSRegisterURL failed because there was no app to register.

            • 3. Re: DPS Update Failing
              Vikas Talwar Employee Hosts

              I would still request you to send me the complete log file as  you have just give the summary and I would still need to look into the complete issue.   

               

              You can find the log files at  following location : Mac: <Root Volume>/Library/Logs/Adobe/Installers and  probably  the log will specifically have DPS Desktop Tools in its name.

              • 4. Re: DPS Update Failing
                nate.alf Community Member

                Hi. Was just doing that. You should have it now. Thanks.

                • 5. Re: DPS Update Failing
                  nathanalf Community Member

                  I sent the log file your way!

                  • 6. Re: DPS Update Failing
                    MikeKMSP

                    Vikas, I am having this problem too. I don't see a solution posted here, so if you don't mind I'm going to email you my log files, too.

                    • 7. Re: DPS Update Failing
                      Nicoob

                      Hi Vikas
                      I am having this problem too, i'll send it the logs to your mail if you don't mind

                       

                      Thanks!!!

                      • 8. Re: DPS Update Failing
                        Moogleman

                        i have the same problem could you send me the logs aswell ?