13 Replies Latest reply: Oct 25, 2012 7:51 AM by MeteorManMike RSS

    Some Videos and Games Do Not Work, Mac Snow Leopard

    bchri Community Member

      This is a problem I have actually had for a while, but it never really affected much that I considered important. Now it is just getting annoying.

       

      Basically, certain video players and online games do not work. Most video players outside of YouTube will not work. The player will load, but the video never does. For example, the most recent video I have had trouble with is the Nickelodeon video player for The Legend of Korra. When I try to watch that, I get a black box, and a “Loading” type image pops up, swirls around once, and then disappears. After that, the whole thing becomes unresponsive. This is typical of many, but not all, video players I have encountered on the web.

       

      I am not sure if it is related, but I have also had trouble with various games. Often time, they will work fine until reaching some transition point, such as the end of a level, and then they will become unresponsive. A good example here is the game Bloons Tower Defense 4. This is a game I know was responsive on my older system. But now, when it loads the level, it freezes up before loading the available towers to place and becomes otherwise unresponsive.An example is shown below. The top-left question mark box in the right-hand sidebar should reveal a dart monkey, and my starting money should be filled, but instead the game hangs up. I have had similar hang-ups on a number of games, so I am certain the problem is not just with this game.

      btd.png

       

      As I said, I have had this problem for a while now. I have upgraded both Flash and my browsers a number of times since they started. I have these problems in all my browsers (Safari, Opera, Camino, Firefox), so it seems to be a problem with Flash. I have also tried uninstalling and re-installing flash and disabling all other browser plug-ins.

       

      I am using a MacBook Pro with Macintosh OS X 10.6.8 Snow Leopard, 2.53 GHz Intel Core i5, with Flash 11.2.202.233. Current Browsers: Firefox 11.0, Opera 11.61, Camino 2.1.2, Safari 5.1.5

       

      Any ideas what I could be overlooking?

        • 1. Re: Some Videos and Games Do Not Work, Mac Snow Leopard
          chris.campbell Adobe Employee

          This is odd.  I know you mentioned that you uninstalled/reinstalled Flash, did you also clear your Flash cache to see if that helped?  Any chance you're running a system level ad blocker/proxy like Glimmer?

           

          How do I clear my Flash Player cache and settings?

          • 2. Re: Some Videos and Games Do Not Work, Mac Snow Leopard
            bchri Community Member

            Clearing the Flash cache didn’t work. I am not using any proxy. I have had this problem on at least two different wireless networks, whereas my brother (running Mac Leopard) has not.

             

            I do not have a system wide ad blocker. Though I have recently installed AdBlock Plus on Firefox. But my problem predates that and would not explain the misbehavior in other browsers.

             

            On an unrelated side note, my post above has just gotten smooshed to the right side for some reason. Only about 110px wide. After playing around with Firebug for a little bit, it looks like setting “clear: left” on class jive-thread-post-message clears it up. It appears to be clashing with the floated "jive-thread-post-details-tags" span by just a few pixels.

            • 3. Re: Some Videos and Games Do Not Work, Mac Snow Leopard
              chris.campbell Adobe Employee

              Can you take a look at your local and global storage settings to make sure websites can save settings on your system?

               

              Btw, I also noticed the formatting problem if the browser window's width is too narrow.  We just changed our forum skin and these issues have been popping up.  I'll let the team know.

               

              Chris

              • 4. Re: Some Videos and Games Do Not Work, Mac Snow Leopard
                bchri Community Member

                Okay, I adjusted the settings there. I actually had 2k being stored by Bloons Tower Defense already. But it is still not working for either site.

                • 5. Re: Some Videos and Games Do Not Work, Mac Snow Leopard
                  chris.campbell Adobe Employee

                  Ok, I think the next step would be to give our 11.3 beta 3 release a try and if that doesn't solve the problem, go ahead and enter a new bug report at bugbase.adobe.com.  Please be aware though that we're going to need to be able to reproduce this problem to have a shot at fixing it.  I suspect you've got something different about your system and we'll need to figure out what it is.

                   

                  Chris

                  • 6. Re: Some Videos and Games Do Not Work, Mac Snow Leopard
                    bchri Community Member

                    First I want to mention that for unrelated reasons, I upgraded to Mac Lion over the weekend. (Yeah, the timing is a little off, what with the chance to jump to Mountain Lion in a few months, but sometimes thise things just work out that way.) Anyway, the upgrade did not solve the problem. So whatever the problem is, it is not limited to Snow Leopard.

                     

                    The beta update didn’t work either. I don’t know how much help the bug report will be, since I have no idea what information could help this behavior be repeated. Does Flash keep any sort of program logs anywhere that could be helpful?

                    • 7. Re: Some Videos and Games Do Not Work, Mac Snow Leopard
                      chris.campbell Adobe Employee

                      You might want to give the debug player a shot, maybe it'll throw and exception that will give us a clue with what's happening.

                       

                      http://fpdownload.macromedia.com/pub/flashplayer/updaters/11/flashplayer_11_plugin_debug.d mg

                      • 8. Re: Some Videos and Games Do Not Work, Mac Snow Leopard
                        bchri Community Member

                        I did get error messages. Both Korra and BTD featured errors about being unable to create SharedObjects. Korra’s also said it was having trouble with FlashCookie. So I tried playing around with my browser’s cookie settings—particularly third-party cookies. But that didn’t help.

                         

                        Strange thing, though. After playing around with the cookie settings for a while, the error messages for BTD got switched around a bit , and then the game gave me an in-game error about being unable to contact Mochi Games, which is used by NinjaKiwi to manage a number of features for users that participate in the larger community. Strangely enough, after this, BTD started working. Unfortunately, after restarting my browser, I was unable to reliably replicate this.

                         

                        Anyway, here are the error messages I received:

                         

                        Korra:

                        An ActionScript Error occured:

                        Error: Error #2134: Cannot create SharedObject.

                            at flash.net::SharedObject$/getLocal()

                            at com.mtvnet.mediaplayer.util::FlashCookie()

                            at com.mtvnet.mediaplayer.util::FlashCookie$/getLocal()

                            at SavedPreferences()

                            at com.mtvnservices.media.as3player.model.configuration::ConfigurationProxy()

                            at com.mtvnservices.media.as3player.model.application::ApplicationProxy/onStageReady()

                            at com.mtvnservices.media.as3player.model.application::ApplicationProxy/onAddedToStage()

                            at flash.display::DisplayObjectContainer/addChild()

                            at com.mtvnet.view.component::SkinnablePreloader/init()

                            at com.mtvnet.view.component::SkinnablePreloader/onEnterFrame()

                         

                        ----

                         

                        BTD, with the original error order and the game still broken:

                        After the game loads but before content displays:

                        An ActionScript Error occured:

                        Error #2044: Unhandled IOErrorEvent:. text=Error #2035: URL Not Found.

                         

                        After choosing a level and difficulty:

                        An ActionScript error occurred:

                        Error: Error #2134: Cannot create SharedObject.

                            at flash.net::SharedObject$/getLocal()

                            at MochiLC/send()

                            at mochi.as3::MochiServices$/send()

                            at mochi.as3::MochiEvents$/startPlay()

                            at BTD4/Init()

                            at bloonstd4_fla::chooseDiffbox_216/startGame()

                            at bloonstd4_fla::chooseDiffbox_216/clickEasy()

                         

                        When the level loads (originally only displayed once, but on most recent test, continually displays and redisplays, as an infinite loop):

                        An ActionScript error occurred:

                        Error: Error #2134: Cannot create SharedObject.

                            at flash.net::SharedObject$/getLocal()

                            at MochiLC/pollRcv()

                            at flash.utils::Timer/_timerDispatch()

                            at flash.utils::Timer/tick()

                         

                        -----

                         

                        BTD, when the errors got rearranged and the game started working:

                        After the game loads but before content displays:

                        An ActionScript Error occured:

                        Error #2044: Unhandled IOErrorEvent:. text=Error #2035: URL Not Found.

                         

                        An ActionScript Error occured:

                        ArgumentError: Error #2082: Connect failed because the object is already connected.

                            at flash.net::LocalConnection/connect()

                            at MochiLC/connect()

                            at mochi.as3::MochiServices$/listen()

                            at MethodInfo-232()

                         

                        (This one displays 3 times in a row)

                        An ActionScript Error occured:

                        Error: Error #2134: Cannot create SharedObject.

                            at flash.net::SharedObject$/getLocal()

                            at MochiLC/pollRcv()

                            at flash.utils::Timer/_timerDispatch()

                            at flash.utils::Timer/tick()

                        • 9. Re: Some Videos and Games Do Not Work, Mac Snow Leopard
                          chris.campbell Adobe Employee

                          These errors make me think that Flash is having problems writing to the folder were the Flash cookies are stored (LSO, sharedobject).  On the Mac, this is

                           

                          • ~\Library\Preferences\Macromedia\Flash Player\
                          • ~\Library\Caches\Adobe\Flash Player\

                           

                          Can you check the permissions for these folders?  You might want to run verify permissions on your drive (http://support.apple.com/kb/HT1452) then delete the ~\Library\Preferences\Macromedia folder and the ~\Library\Caches\Adobe\Flash Player folder.

                           


                           

                          • 10. Re: Some Videos and Games Do Not Work, Mac Snow Leopard
                            bchri Community Member

                            Hey, it is getting them to work. Although I still have the “URL Not Found” error on BTD, and I get a whole different debugger error on Korra. But none of the errors prevent the associated items from working. Hopefully this will work in the other places I have had trouble with.

                             

                            Anyway, the new error for Korra was:

                             

                            Error #2044: Unhandled ioError:. text=Error #2032: Stream Error. URL: http://pixel.quantserve.com/api/segments.xml?a=p-94wNw88f65Rhk

                                at com.mtvnet.reporting.agents::QuantcastReporter/sendDemoData()

                                at com.mtvnet.reporting.agents::QuantcastReporter/onCustomData()

                                at org.osflash.signals::Signal/dispatch()

                                at com.mtvnet.reporting::ReportingManager/dispatch()

                                at com.mtvnet.reporting::ReportingManager/onCustomData()

                                at com.mtvnet.mediaplayer.view::ReportingMediator/onRegister()

                                at org.puremvc.as3.multicore.core::View/registerMediator()

                                at org.puremvc.as3.multicore.patterns.facade::Facade/registerMediator()

                                at com.mtvnet.mediaplayer::ApplicationFacade/registerMediator()

                                at com.mtvnet.mediaplayer.command::ModelPrepCommand/execute()

                                at org.puremvc.as3.multicore.core::Controller/executeCommand()

                                at Function/http://adobe.com/AS3/2006/builtin::apply()

                                at org.puremvc.as3.multicore.patterns.observer::Observer/notifyObserver()

                                at org.puremvc.as3.multicore.core::View/notifyObservers()

                                at org.puremvc.as3.multicore.patterns.facade::Facade/notifyObservers()

                                at org.puremvc.as3.multicore.patterns.facade::Facade/sendNotification()

                                at org.puremvc.as3.multicore.patterns.observer::Notifier/sendNotification()

                                at com.mtvnet.mediaplayer.command::InitializeCommand/execute()

                                at org.puremvc.as3.multicore.core::Controller/executeCommand()

                                at Function/http://adobe.com/AS3/2006/builtin::apply()

                                at org.puremvc.as3.multicore.patterns.observer::Observer/notifyObserver()

                                at org.puremvc.as3.multicore.core::View/notifyObservers()

                                at org.puremvc.as3.multicore.patterns.facade::Facade/notifyObservers()

                                at org.puremvc.as3.multicore.patterns.facade::Facade/sendNotification()

                                at org.puremvc.as3.multicore.patterns.observer::Notifier/sendNotification()

                                at com.mtvnet.mediaplayer.model::ConfigLoader/onReady()

                                at com.mtvnet.mediaplayer.model::ConfigLoader/set xml()

                                at com.mtvnet.mediaplayer.command::LoadConfigCommand/execute()

                                at org.puremvc.as3.multicore.core::Controller/executeCommand()

                                at Function/http://adobe.com/AS3/2006/builtin::apply()

                                at org.puremvc.as3.multicore.patterns.observer::Observer/notifyObserver()

                                at org.puremvc.as3.multicore.core::View/notifyObservers()

                                at org.puremvc.as3.multicore.patterns.facade::Facade/notifyObservers()

                                at org.puremvc.as3.multicore.patterns.facade::Facade/sendNotification()

                                at com.mtvnet.mediaplayer::ApplicationFacade/startup()

                                at com.mtvnet.mediaplayer::MediaPlayerController/onAddedToStage()

                                at com.mtvnet.mediaplayer::MediaPlayerController/initialize()

                                at com.mtvnservices.media.as3player.view.mediator::MediaPlayerMediator/initPlayer()

                                at com.mtvnservices.media.as3player.controller::InitPlayerCommand/execute()

                                at org.puremvc.as3.multicore.core::Controller/executeCommand()

                                at Function/http://adobe.com/AS3/2006/builtin::apply()

                                at org.puremvc.as3.multicore.patterns.observer::Observer/notifyObserver()

                                at org.puremvc.as3.multicore.core::View/notifyObservers()

                                at org.puremvc.as3.multicore.patterns.facade::Facade/notifyObservers()

                                at org.puremvc.as3.multicore.patterns.facade::Facade/sendNotification()

                                at org.puremvc.as3.multicore.patterns.observer::Notifier/sendNotification()

                                at com.mtvnservices.media.as3player.controller::ViewPrepCommand/execute()

                                at org.puremvc.as3.multicore.core::Controller/executeCommand()

                                at Function/http://adobe.com/AS3/2006/builtin::apply()

                                at org.puremvc.as3.multicore.patterns.observer::Observer/notifyObserver()

                                at org.puremvc.as3.multicore.core::View/notifyObservers()

                                at org.puremvc.as3.multicore.patterns.facade::Facade/notifyObservers()

                                at org.puremvc.as3.multicore.patterns.facade::Facade/sendNotification()

                                at com.mtvnservices.media.as3player.controller::ModelPrepCommand/execute()

                                at org.puremvc.as3.multicore.core::Controller/executeCommand()

                                at Function/http://adobe.com/AS3/2006/builtin::apply()

                                at org.puremvc.as3.multicore.patterns.observer::Observer/notifyObserver()

                                at org.puremvc.as3.multicore.core::View/notifyObservers()

                                at org.puremvc.as3.multicore.patterns.facade::Facade/notifyObservers()

                                at org.puremvc.as3.multicore.patterns.facade::Facade/sendNotification()

                                at org.puremvc.as3.multicore.patterns.observer::Notifier/sendNotification()

                                at ConfigLoaderProxy/onConfigLoad()

                                at flash.events::EventDispatcher/dispatchEventFunction()

                                at flash.events::EventDispatcher/dispatchEvent()

                            • 11. Re: Some Videos and Games Do Not Work, Mac Snow Leopard
                              chris.campbell Adobe Employee

                              It could be you are just running into known exceptions with the applicaitons.  If you're able to get further now, I'd suggest uninstalling the debug version of the player and reinstalling the release version. 

                              • 12. Re: Some Videos and Games Do Not Work, Mac Snow Leopard
                                bchri Community Member

                                That’s what I figured. Thanks for the help. It’s really great to have Flash working properly.

                                • 13. Re: Some Videos and Games Do Not Work, Mac Snow Leopard
                                  MeteorManMike Community Member

                                  The symptoms you describe are exactly what I've been seeing, except that I'm running Windows 7 instead of Mac.

                                  It would be great if someone could help. I've scoured the internet trying to find someone with a similar problem.