What is your operating system, version & edition?
What is your web browser?
What is your Flash Player version? (See http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#Ver ify_that_your_computer_meets_the_system_requirements_for_Flash_Player)
What is your display adapter / graphic card? If you are on Windows, what is the device driver version & date?
I do apologise for posting in your forum, but I was becoming increasingly frustrated at the lack of response from other areas i.e.: Gamehouse and my own local Information Technology person.
Eventually, and of course, only after I had posted at the forum, did we find a solution to the Macromedia Projector problem.
It turns out that under the Properties and then Compatibility tab and we tried several different options i.e.: win95, win98/win me etc. etc.) one at time until the program worked and the winning Compatibility tab was Windows 98/Windows Me.
And finally, the game now works without shutting down or removing my Start and Toolbar from my desktop which is VAST improvement on the previous game play.
Sorry to annoy you and your forum, but I was feeling pretty despondent about having paid $$ and not being able to access or play the game.
But on the upside: I did learn more about my computer which is always a good thing.
Thank you so much for your prompt reply to my question.
Take care, (Sarah Long)