12 Replies Latest reply: May 23, 2012 11:56 PM by singb1 RSS

    Can't view videos on some websites

    singb1 Community Member

      I'm using Win 7-64 bit, IE 9-64 bit, Flash Player 11- 64 bit 11.2.202.235.

      Problem is some websites won't display a video, as in the Rain Bird Sprinklers site where I'm trying to vew a video for cleaning the 32Sa sprinkler. The You Tube site displays videos OK. I'm using a Dell XPS8300. My laptop has no problem displaying the Rain Bird video and it also has WIN 7 and IE 9. The laptop also has an Active X plug-in that is not loaded on the desktop. I don't know if that has anything to do with the problem but don't know which plug-in to try.

       

      Thanks for any help.

        • 1. Re: Can't view videos on some websites
          chris.campbell Adobe Employee

          Do you have a link to the Rain Bird video in question?

          • 2. Re: Can't view videos on some websites
            singb1 Community Member

            Hi Chris,

             

            This is the link:

            http://www.rainbird.com/homeowner/support/video-CleaningRotorFilter.htm

             

            Even though I have the latest version of Flash Drive: 11.2.202.235,

            this is what the web page looks like on my Dell XPS 8300 (no video, no

            sound):

             

             

             

            I can pick the bottom link; Back to Rain Bird Video Support and open

            other vireo tutorials and I get the same results.

             

            I get the same results using I. E. or Firefox.

             

            Thanks for any help,

            Brian

            • 3. Re: Can't view videos on some websites
              pwillener ACP/MVPs

              There is no image in your post; use the camera icon in the forum editor to insert images.

              • 4. Re: Can't view videos on some websites
                singb1 Community Member

                That's what the problems. There is no image on the display. What you see

                on the post is what I see on the computer's display.

                Thanks,

                Brian

                • 5. Re: Can't view videos on some websites
                  chris.campbell Adobe Employee

                  Hi Brian,

                  I have no problem seeing this video on any of my browsers.  Could you give Google Chrome a try to see if it also reproduces there?

                   

                  Thanks,

                  Chris

                  • 6. Re: Can't view videos on some websites
                    singb1 Community Member

                    Hi Chris,

                     

                    I installed Opera and opened the Rain Bird link and had the same

                    problem. Than I uninstalled the Flash Player, 11.2.202.35, I.E version,

                    and re-installed it as the Opera version and now Opera opens the Rain

                    Bird video link properly.

                     

                    BTW, before I posted on this Form, I had checked device manger and

                    confirmed that I have the latest version of the display driver.  I've

                    also compared the I. E. Advanced Internet Options  between my Dell

                    XPS8300 (the PC that I'm having the problem with) and my HP laptop

                    (doesn't have a problem opening the Rain Bird link) and everything was

                    set the same.

                     

                    Thanks,

                    Brian

                    • 7. Re: Can't view videos on some websites
                      chris.campbell Adobe Employee

                      I'm not sure what the Opera version is (I don't use Opera, so maybe they have an alternative installation that I'm unaware of) but regardless, I'm glad you got it working.

                       

                      Chris

                      • 8. Re: Can't view videos on some websites
                        singb1 Community Member

                        Actually I was trying to find out why it won't work with I. E. as that's

                        the browser I use and it doesn't work with Firefox either. Some of the

                        websites I go to won't work with browsers other than I.E. or Firefox. Do

                        you have any idea's why it won't work with I.E. or Firefox on my computer?

                         

                        Thanks,

                        Brian

                        • 9. Re: Can't view videos on some websites
                          chris.campbell Adobe Employee

                          Hi Brian,

                          Give Google Chrome a try, Flash player is built in and that would at least remove that variable from this problem.  Next, I'd recommend updating your video driver to the latest, can you post a copy of your dxdiag report?

                           

                          Thanks,

                          Chris

                          • 10. Re: Can't view videos on some websites
                            singb1 Community Member

                            Hi Chris,

                             

                            Just getting ready to turn in, which I should have done hours ago. You

                            seem to have late/ or early hours too. I mentioned before, that in

                            Device Manager, I checked and confirmed that the latest video driver is

                            loaded, I'll check into what you said here to see what that is about as

                            soon as I get a chance. I can check to see if Chrome is now compatible

                            with some of the websites that I go to but I doubt it, as I remember

                            some of them specifically saying that I.E. and maybe Firefox are

                            necessary. That's why I'm trying to get I. E. to work with the Rain Bird

                            Site.

                             

                            Thanks,

                            Brian

                             

                            ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ +++++++++++++++++++

                            • 11. Re: Can't view videos on some websites
                              chris.campbell Adobe Employee

                              Thanks Brian.  I need to get to sleep too, coming on 2am here.  The dxdiag report would still be helpful for us to take a look at when you get a chance.

                               

                              Chris

                              • 12. Re: Can't view videos on some websites
                                singb1 Community Member

                                Hi Chris,

                                 

                                Attached is the DxDiag Report you asked for.

                                 

                                I also tried Chrome, as requested, and it does display the Rain Bird

                                Site videos properly. ( In an earlier thread, I mistakenly thought you

                                were asking me to try Opera. Must have been another late night for me).

                                 

                                To recap;

                                 

                                   

                                • I need to use I. E. as some of the sites I visit require or are

                                    optimized for it as in my Credit Union and water company. Haven't

                                    gone to all sites that I routinely visit to see what others there

                                    might be.

                                   

                                • I have the same Rain Bird Site display problem using Firefox as I do

                                    using I .E. (no video picture, no sound).

                                   

                                • As of yesterday and still today, I found that I do have sound (there

                                    was no sound before) but still no video picture. I don't know what

                                    might have caused that situation to change. However, just before

                                    sending this email, I re-installed Flash Player, to make sure I had

                                    the correct version, and now it's back to no video picture and no

                                    sound with I. E.

                                   

                                • With Chrome and Opera, the Rain Bird Site displays OK. (with Opera,

                                    had to down load a different Flash Player other than the I. E.

                                    version or the Rain Bird Site didn't display the video).

                                   

                                • A while back, using Device Manger, I did check to see if the latest

                                    version of the video driver was loaded and it said it was.

                                   

                                • Anticipating your next possible move, just before sending this

                                    email, I went to the AMD Site and checked there to see if I had the

                                    latest video driver. Using their automatically detect feature, a

                                    newer version was found and installed. Unfortunately that didn't fix

                                    the problem.

                                   

                                • The "DxDiag post driver upgrade" (2nd attachment) was run after the

                                    new video driver was installed.  The other DxDiag attachment was run

                                    before the video driver upgrade.

                                 

                                 

                                Thanks,

                                Brian