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1. Re: Any luck with the Free upgrade from 5.5 to 6
Bill Hunt May 16, 2012 9:00 AM (in response to AudoWarp)I just received an e-mail from Adobe, with instructions on "claiming" my free CS 6 Production Premium upgrade, from the CS 5.5 Production Premium upgrade, purchased about 3.5 weeks ago. I would watch my Inbox, and not delete anything from Adobe.
Good luck,
Hunt
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2. Re: Any luck with the Free upgrade from 5.5 to 6
John T Smith May 16, 2012 9:36 AM (in response to AudoWarp)>decipher the e-mail
What, exactly, do you not understand?
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3. Re: Any luck with the Free upgrade from 5.5 to 6
AudoWarp May 16, 2012 3:32 PM (in response to John T Smith)Did you get the e-mail?
I followed the instruction--no free upgrade.
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4. Re: Any luck with the Free upgrade from 5.5 to 6
AudoWarp May 16, 2012 3:33 PM (in response to Bill Hunt)Did you follow the instructions and get the free upgrade?
I tried.
It didn't work.
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5. Re: Any luck with the Free upgrade from 5.5 to 6
AudoWarp May 16, 2012 4:55 PM (in response to Bill Hunt)At what point did you see "$0.00" as the total for your upgrade?
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6. Re: Any luck with the Free upgrade from 5.5 to 6
John T Smith May 17, 2012 7:44 AM (in response to AudoWarp)All I know is the link to the instructions that someone posted
http://helpx.adobe.com/x-productkb/policy-pricing/cs6-faq-direct-purchases.html
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7. Re: Any luck with the Free upgrade from 5.5 to 6
tclark513 May 17, 2012 9:04 AM (in response to AudoWarp)It has been nothing but a nightmare!! I received the e-mail for the upgrade with a link that went to the product update. I followed the directions completely and it would NOT give me the "0" balance.
I called tech support and they couldn't get it to work They created a new order for my account and now I could see CS6 upgrade in my cart for "0" dollars with a download link. Great??? I don't think so. Now I think I'm onto something until I click the download link. What do you think happens?? I get directed to a download page that states "you have NO downloads".
Now I have to call support again. PITA
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8. Re: Any luck with the Free upgrade from 5.5 to 6
tclark513 May 22, 2012 8:43 AM (in response to tclark513)Has anybody received their free upgrade to CS6 through E-mail yet?
I am STILL waiting for Adobe to send me a link I can ACTUALLY download with a serial number.
This is really getting ridiculous!
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9. Re: Any luck with the Free upgrade from 5.5 to 6
JSkinner May 24, 2012 6:39 PM (in response to tclark513)I received the message on 5/15. Tried at the time and a couple days later and couldn't make it work either time. Tried again today and had absolutely no problems. You do need to log in to your Adobe account before clicking the upgrade link in the email. After you select CS6, you will not see a $0 until you click "Checkout." It shows the regular price up until then AND you still have to enter CC billing info even though it charges it as $0.



