Same thing happened to me, and I even deleted the cache. Please advise someone.
I'm so glad that I am not the only one experiencing this. I completely deleted CS6 and downloaded and installed it all over again. Still the same problem. Then Adobe has the hide to keep emailing me about my month's trial etc. I haven't had any trial period as the new version is unusable! I have written to Adobe but have had no reply. How does anyone get anything fixed when no one seems to take any notice?
Most of us are probably still trying to understand the problem. See if I have it correctly -
- You are on a Mac
- You install CS6 without error
- When you select your site and look at the Files panel, in any selected folder you only see some/none of the files that you know are there
Is that it?
Can you show us a screen shot of what you see in the Files panel?
What are the filenames of some of the missing files?
What is the path to your local site?
Thanks for your reply.
1. Yes, I am on a Mac using the latest operating system 10.7.4 (Lion). I'm using a less than 2 year old iMac 27". I have been using Dreamweaver for several years from about CS3 - before that I used Adobe GoLive.
2. Yes, I installed the trial CS6 without any errors. I have installed it twice now.
3. Yes, this is correct. I have taken four screen shots for you to see. The first one is one of my websites in CS 5.5. The second is looking into the 'images' folder in CS 5.5. The third shot is the same as the first shot but as seen in CS 6 and th fourth is the same as the second but as seen in CS 6. You will see that the image files stop in the 'C's and the scroll bar is still close to the top so that nothing below the images folder will display when I scroll down beyond the bottom of the images folder.
You can see some of the missing filenames from the second photo. They are all jpg files in this case although html and pdf files are missing further down.
The path to my local sites is ~user/Dropbox/Sites/sitename folder (I have three different folders for three different sites).
I also found in the process of trying to upload these screen shots that you can't add images using Safari. I had to use Chrome. The 'insert' button doesn't work in Safari.
I was able to fix my problem. I just didn't delete the correct cache for dreamweaver because os x lion had hid it from me, so I used this link:
found my cache in my personal user library and deleted it.
then it worked. files show now. however, a few days later they didn't show on the remote server, so I may have to do that again.
This is good news but before I try it myself, when you say that the files weren't showing on the remote server, does this mean those viewing your web site can't see those files online? This could be a huge nightmare to fix.
when you say that the files weren't showing on the remote server, does this mean those viewing your web site can't see those files online?
An OS glitch might preclude you from seeing a full display of files in your files panel however it wouldn't physically remove files from your server.
It's just the cache. even for the Remote server, your local computer keeps a cache on your computer, if you delete it, dw will recreate it. you aren't deleting or removing files.
I see. Actually I never thought of trying to view the Remote Server panel to see if they were missing from that panel as well.
It was also interesting that when I opened the Images folder in CS6, I must have waited several minutes before the partially displaying panel opened. In CS 5.5 and earlier, the folder would open after a few seconds (I would have over 1,000 image files inside).
I have just found two Cache.db files - one in a 11.5 folder and one in a 12 folder (I presume 11.5 must be CS 5.5 and 12 must be CS6). I dragged them to the desktop in case I needed to replace them. I opened DW 6 and checked the Images folder. It is no different - still stopping in the C's with all the remaining files missing. I tried refreshing, closing the folder, re-opening it but nothing would reveal the missing files.
Should I have trashed the Cache.db files? Do they still work sitting on the desktop - I would have thought not. Should I have trashed the whole folder which contained other folders and files?
I just removed the entire cache folder (put it on the desktop) and reopened DW6. The files are still missing. Everything seems to be there except most of the jpg files in the images folder. When I open the Images folder, any folders below it will not display either but will reappear with their files intact when I reclose the images folder.
I just switched to Remote Server view and the same problem is apparent with most of my image files missing.
I have upgraded to Mountain Lion and tried out DW 6 again. Most of my files are still missing making this version impossible to use. Now the one month trial has ended and I haven't even been able to use it yet. Is this the end of DW for me? Are there better alternative apps out there I can use once DW 5.5 is no longer compatible with future operating systems? My DW5 will cease to be of use on my laptop in September once my server changes its login system. How long before DW 5.5 will be no good and then I will have nothing unless they can fix DW6 to display my files?
Mark, you mentioned above that you deleted files called "Cache.db" in an attempt to clear the cache.
The cache that Dreamweaver uses is stored in a .dat file with "FileCache" in the name. See this FAQ and make sure you have cleared the proper cache files: http://forums.adobe.com/thread/494811
Hopefully that will help.
monosyth mentioned earlier on that your user Library folder (which is where this cache file is) is hidden by default, so check this article for help opening it: http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
Mark, and all, I have exactly the same problem here, using the CS 6 trial version, which I want to buy, but not if it won't show me all my files. I have deleted the cache.dat in my personal user library. In Lion you have to hold down the option key to get to the library, because they hid it. Then I deleted the whole configuration folder, and that didn't work. Finally, I deleted the configuration folder and uninstalled the trial and downloaded it again and reinstalled it. Same problem.
I am running 10.7.4 on a 20" iMac (made in 2007.) The trial software downloaded and installed fine. I am able to upload files to the server, but I can only see half the files in my image folder. The same is true of the files on the server. Whether I sort by name, or date modified, I can only see half the files. I have verified that all of the files are, in fact, on the server, as well as the local files being there. DW just isn't displaying them.
Below you can see how my image files end in the "Ms" when sorted alphabetically. There's nothing below that, including other folders, html files, etc. I also went ahead and dragged my entire configuration file to the desktop and rebooted DW and that didn't help either. I don't know what to try next. Someone please help, I don't know what else to do.
Help, anyone? My trial is running out.
I've noticed this problem went away when I upgraded to OS X 8 (Mountain Lion)
Thanks for the suggestion. I'm still hoping there's a fix under Lion because I don't know how much of my other software will be orphaned under Mountain Lion.
I never get notifications when someone replies to this thread so I didn't know anyone had added anything after my last comment. This problem is the same under Mountain Lion and Lion. Upgrading to Mountain Lion made no difference whatsoever. My trial has run out so I can't even test it any more although I did test it with Mountain Lion, hoping that would solve the problem but it didn't.
I have deleted that .dat file but now I can't open DW6 to test it out. It keeps asking me to register it. How do I know that deleting that file has worked or not?
Mark, I got the solution!!!!!
I looked under the help menu for Dreamweaver CS6 and there's an item that says updates. I ran the update and voila - all the files appeared - both local and remote.
It didn't occur to me to look there because I thought duh, why would they give me a tryout to download that wasn't the latest updated version?
Anyway, that solved it and I purchased it. It runs out tomorrow.
I suggest talking to the adobe chat live agent and explaining your situation. Maybe you can get an extension on the trial so you can do the update and see if it fixes the problem. It's certainly reasonable considering you tried to get help solving it. They should understand that no one wants to buy a product that doesn't work, right?
Best of luck,
Thanks Kwint for this tip. Unfortunately (or fortunately as it turned out), I bit the bullet yesterday, paid for the upgrade with my fingers crossed and when I opened it, all my files were in back in place. I had removed that .dat file as advised nearly two weeks ago but as I doubted I would hear anything back from Adobe support who obviously just want our money, I took the risk. Anyway, I am very pleased to report that everything is back in order as it was with 5.5 and I am just hoping all the bugs of 5.5 and previous versions have been fixed in 6. That remains to be seen...
That's good news to hear, Mark. I hope it keeps working for you as it has for me. Big sigh of relief here ... now I can get some work done.