11 Replies Latest reply: May 1, 2013 12:46 PM by Todd_Kopriva RSS

    AE CS6 crashes while trying to open CS5.5 project

    PixelArtisan

      Just downloaded the demo of CS6, but am having a nightmare trying to open my CS5.5 project. I get the following error message

      After Effects error: crash occurred while invoking effect plug-in "Shadow/Highlight".

       

      I tried opening a different project, and a similar error occurs, but with a different plugin. This time it's the Paint plugin.

      After Effects error: crash occurred while invoking effect plug-in "Paint".

       

      Any suggestions?

        • 1. Re: AE CS6 crashes while trying to open CS5.5 project
          Mylenium CommunityMVP

          You could enable caps lock to prevent rendering while opening the project and then step by step debug you project... Other than that: Just forget CS6. It's simply not worth the trouble.

           

          Mylenium

          • 2. Re: AE CS6 crashes while trying to open CS5.5 project
            Todd_Kopriva Adobe Employee

            We need to know a lot more to help you. Please provide answers to the questions listed here: "FAQ: What information should I provide when asking a question on this forum?"

            • 3. Re: AE CS6 crashes while trying to open CS5.5 project
              PixelArtisan Community Member

              Okay.

               

              Using After Effects CS6 trying to open a project that was created in AE CS5.5

              Running Mac OS X 10.7.4 on a Mac Pro with an ATI Radeon HD 5870 1024 MB graphics card

              2 x 2.4 GHz Quad-Core Intel Xeon

              24 GB 1066 MHz DDR3 ECC

               

               

              Source footage is mostly DPX files, some ProRes quicktimes and PSD files as well. It's a rather large project. The project file weighs in at 328 MB

               

              Not running any other software. still crashes.

               

              I do have Flip4Mac installed... The project also references missing plug-ins. See screencap. These plugins are in the project but are not turned on...

              Screen Shot 2012-05-21 at 1.17.16 PM.png

              Screen Shot 2012-05-21 at 1.17.29 PM.png

              Thats the error.

               

              I disabled render frames simultaneously. I tried enabling caps lock, still crashes. One thing to note is the project pieces start showing up before it crashes, so it is loading most if not all of the project before it crashes... Anything else that might be important to figuring this out?

              • 4. Re: AE CS6 crashes while trying to open CS5.5 project
                Mylenium CommunityMVP

                Shadow/Highlight is hardware accelerated, so this points to some graphics issue... And if you use effects that do not exist in your CS6, you might really want to strip the project and actually remove them to debug this.

                 

                Mylenium

                • 5. Re: AE CS6 crashes while trying to open CS5.5 project
                  audunamundsen

                  Any solution to this problem.??? I have the same problem regarding paint, shadow\highlight, and auto/levels plugin...

                  It seems like this is a cs6 issue, because i have two projects that are almost identical, first is bigger and was made in cs5.5 on an older macbook pro, all worked fine.... Then i tried to open that project in cs 6, and the only thing that wouldnt let my upgrade the project was that after effect could not invoke these plugins....

                   

                  I also have another smaller project, almost same as previous, that was made in cs6 on a newer macbook pro. after i had applied the respective effects to my comps, i closed the project, and now i cannot open it again because i get this annoying crash report that it cant invoke the plugins. So, i tried to open this project on my older macbook pro using cs6 and the exact thing happens-crashes...

                   

                  Then i tried to remove these plugins from the after effects plugins-folder, and then finally project opens. Then i remove the plugins from the project, saves it, and reinstalls the plugins to the program, project opens fine.... So these plugins messes my project up... And this thing doesnt happen in cs5.5....

                   

                  How do i get to fully use cs6 with such a bug!?

                   

                  I also tried to reinstall cs6, and the situation is the same....

                   

                  What to do????

                   

                  I would be very happy for solutions!!!!

                   

                  Thanks

                   

                  amundsen

                  • 6. Re: AE CS6 crashes while trying to open CS5.5 project
                    Muftix Community Member

                    I have found the solution to this problem. It's quite easy but a bit time consuming. The idea is to move the plug in that crashes out of the plug in folder [I even moved it to Documents just to be sure it wasn't anywhere near the Adobe folder], then you can open the project, it will say that there is a plug in missing, but at least the project will open. You'll be able to remove all the references to effect, you will be able to move the plug in back in the plug in folder and open the project again and reapply the effect. Or if you have AE cs5.5 still installed, you could save the prject as a legacy version, and open in CS5.5 and the effect should work perfectly there.

                    • 7. Re: AE CS6 crashes while trying to open CS5.5 project
                      naj0rk

                      I jsut got the shadow/highlight and paint crashes.  I think I'm using the same current CS6 version at home and at work.  I suspect it has to do with spec differences in these towers, even though both work on their own.  Not a good situation. How can a studio possibly use this in such a state? 

                      • 8. Re: AE CS6 crashes while trying to open CS5.5 project
                        Muftix Community Member

                        Adobe really needs to adress that issue. As I said earlier, there is a way around that by moving the crashing plug ins away from the plug in folder, but then it's a matter a finding all the references to the crashing effect and removing them which can be time consuming.

                        So it happened to me AGAIN on another project, right after I did the update to the 11.0.2. This kind of annoying. The project was working fine, update and now it's crashing when it opens.

                        • 9. Re: AE CS6 crashes while trying to open CS5.5 project
                          Eugene(ENTG)

                          HAVE A SOLUTION!!!!

                           

                          I just delete "ShadowHighlight.plugin" and projects opens!

                           

                           

                          Perfect to delete it in project and save! After that, i will return "ShadowHighlight.plugin", and do a new try for using this plug-in!

                          • 10. Re: AE CS6 crashes while trying to open CS5.5 project
                            Todd_Kopriva Adobe Employee

                            If anyone is still encountering this issue, please submit a detailed bug report to http://www.adobe.com/go/wish and mention whether you're willing to send a project that causes this problem. We're unable to reproduce it here, so we need a project that will trigger the problem reliably.

                            • 11. Re: AE CS6 crashes while trying to open CS5.5 project
                              Todd_Kopriva Adobe Employee

                              Is everyone who is encountering this problem also using the Warp Stabilizer effect?

                               

                              We've isolated a bug that causes a crash when the project is opened if the Shadow/Highlight effect is on an adjustment layer over layer(s) with the Warp Stabilizer.

                               

                              There are a couple of workarounds:

                              - One is to remove the Shadow/Highlight plug-in from the plug-ins folder and then open the project (and then fix the project to not have this effect on an adjustment layer over a Warp Stabilizer instance).

                              - Another is to precompose the layer(s) with the Warp Stabilizer effect.

                               

                              We're working on a fix for this.