3 Replies Latest reply: May 19, 2012 10:48 PM by GraphicsGeezer RSS

    Deactivate doesn't work

    GraphicsGeezer Community Member

      Bought new computer. Transferred my files from Old Computer to New Computer.

       

      Deactivated CS4 on Old Computer.

       

      Adobe wizard said Deactivation was Successful

       

      Started InDesign on New Computer.

       

      Adobe wizard said licence not working.

       

      Restared New Computer.

       

      Started InDesign on New Computer.

       

      Adobe wizard said licence not working.

       

      Went back to Old Computer.

       

      De activated again.

       

      Adobe wizard said deactivation successful.

       

      Restarted Old Computer.

       

      Restarted New Computer

       

      Started InDesign on New Computer.

       

      Adobe wizard said licence not working.

       

      Went to Adobe.com

       

      Looked for tech support.

       

      Did exactly what was advised in forums, identical to what had already done.

       

      No change

       

      Searched site for five minutes and finally found phone number for tech support

       

      Phone message said support closed weekends.

       

      Conclusion: not printable.

        • 1. Re: Deactivate doesn't work
          Peter Spier CommunityMVP

          Tech Support does not handle activation. There is a separate number for that, which should be accessible through the activation dialog, but you can try 1-866-772-3623 whih seems to be the number for CS3 and earlier.

           

          Also see http://www.adobe.com/products/activation/

          • 2. Re: Deactivate doesn't work
            Dov Isaacs Employee Hosts

            You wrote that you “transferred files from Old Computer to New Computer.” I assume that you didn't attempt to reinstall the Adobe Creative Suite on the new computer but somehow expected the software just to work as-is.

             

            Unfortunately, it doesn't work that way due to various software activation mechanisms that go beyond the existence of files copied from your old system.

             

            I recommend that you totally fully uninstall CS4 from your new computer and fully reinstall it using your original media. That will allow the software activation mechanism to be properly installed on your new computer and for the software to properly activate.

             

                      - Dov

            • 3. Re: Deactivate doesn't work
              GraphicsGeezer Community Member

              Yes I finally did do that and it did work.

               

              Thanks for your reply.