6 Replies Latest reply: May 20, 2012 8:29 AM by vselwyn RSS

    Photoshop BETA and Creative Cloud password incorrect?

    Gigi C Community Member

      I downloaded the BETA of Photoshop, now I have purchased the Creative Cloud. When I launch Photoshop I am prompted to enter my user name and password, I know they are correct, but I get a message that says The password you entered does not match your Adobe ID, it then promts me to change my password. I logged out of the forums, logged back in using the same username and password and they are fine. Should I uninstall the Beta? The ap launcher says installation failed when I try to download Photoshop, although it did download Illustrator.

      Thank you for your help!