22 Replies Latest reply: May 27, 2012 2:16 PM by Adi Ravid RSS

    App rejected, content failed to load. Help!

    jblay-design Community Member

      Okay, I was able to get two magazines up to the App Store without any problems, but the third one was not the charm. This third publication differs in that we enabled Newsstand as well as free subscriptions. I think this is where I messed up. I read that the first issue for subscriptions needs to be submitted for review at the time the app is submitted for review. I tested the dev app and the content didn't load. I assumed it was because the issue had to be approved by Apple for an in-app purchase. I submitted the app and it was rejected, because it just said "Updating Library" the preview issue never loaded. I put the product ID for the issue in Folio Producer as com.xxxxxxxx.xxxxx.free. This was the same ID i used in iTunes Connect for the subscription issue.

       

      Now, I first built the viewer witjout Newsstand enabled, loaded the dev viewer and it pulled the content just fine. But we went back in and enabled Newsstand, loaded the dev app and it did load into Newsstand, but the content wouldn't update. What am I doing wrong?

       

      Any help will be greatly appreciated. Thanks so much!

        • 1. Re: App rejected, content failed to load. Help!
          Bob Bringhurst - Adobe Adobe Employee

          I think the problem is that you specified a subscription Product ID for the folio in Folio Producer. This is a little confusing because Apple has you create two types of Product IDs -- one type for retail folios and one type for subscription durations. You specify the Apple Product IDs for retail folios in Folio Producer, and you specify the subscription Product IDs in Viewer Builder. In your case, your folios are free, but since you specified a Product ID that matches something on the Apple side, the viewer is probably blocking it from appearing. That's my guess. For subscription Product IDs -- both free and retail -- you specify the Product ID in Viewer Builder, not in Folio Producer.

           

          Unpublish (remove) your folio, and then publish it again. This time, use a Product ID that doesn't match any of the Product IDs you create in iTunes Connect. Then rebuild your app and test it again. Let us know how it goes.

          • 2. Re: App rejected, content failed to load. Help!
            jblay-design Community Member

            Thanks for the response Bob. You're right, this is a little confusing. I am going to change the product ID in Folio Producer and see if it will populate inside the app.

             

            Where i get really confused is when signed into iTunesConnect and go into Manage Apps and set up the subscriptions... Apple asks for a product ID there, is that the product ID i apply to the app in Viewer Builder or the product ID of the content in Folio Producer?

             

            I will keep you posted Bob!

            • 3. Re: App rejected, content failed to load. Help!
              jblay-design Community Member

              Bob, i think this worked. I changed the product ID to the content in Folio Producer and it came right into my dev app i had installedmin Newsstand! I could see all the subscription stuff too!

               

              I think its safe to resend.

               

              Thanks for your help again!

              • 4. Re: App rejected, content failed to load. Help!
                Bob Bringhurst - Adobe Adobe Employee

                It makes sense that you didn't have to re-build the app because the problem was with the folio, not the app. Glad it worked out.

                • 5. Re: App rejected, content failed to load. Help!
                  jblay-design Community Member

                  Hey Bob,

                  So far so good. I did try and subscribe and it didn't go through. Got an error meesage saying that this isn't a testing account and something about sandbox. Is this normal?

                  • 6. Re: App rejected, content failed to load. Help!
                    jblay-design Community Member

                    Bob,

                    I think I’m still confused. I don’t think I resubmitted it correctly. This whole Newsstand and Free-Subscriptions thing is very confusing.

                     

                    Okay, here is what I did.

                     

                    ·        Changed the product ID on the folio in Folio Producer. This then allowed the content to come into the app on my iPad in Newsstand.

                     

                    ·        I logged into iTunesConnect and set up my account so that I could resubmit the binary.

                     

                    ·        Got an error message in Application Loader saying something about Newsstand being enabled and it not finding an appropriate in-app purchase set up… or something along those lines.

                     

                    ·        I went back into iTunesConnect, clicked on Manage In-App Purchases

                     

                    ·        I could then see that my previous in-app purchase was rejected.

                     

                    ·        So I deleted that one and created a new one. Tried using the same product ID of the previous in-app purchase, but it wouldn’t allow it.

                     

                    ·        That seemed to go okay. Got a screen showing my in-app purchase with a check box next to it.

                     

                    ·        I clicked the check box, then the submit button became active. It stated that in order to submit the in-app purchase, you must have an app ready for it.

                     

                    ·        But since I didn’t resubmit the new binary, I didn’t submit the in-app purchase for review.

                     

                    ·        SO…. I went back to Application Loader and tried to resubmit my app. It worked this time. The binary was received okay by iTunes.

                     

                    ·        But then I went back into iTunesConnect and back into Manage In-App Purchases and the option for submitting my in-app purchase was no longer there. But it still has a yellow dot next it saying “Ready to Submit”

                     

                    ·        But I can’t submit it.

                     

                    ·        AND… my previous in-app purchase I had set up prior to it being rejected appeared and it says ACTIVE next to it.

                     

                    I am soooooo confused.

                     

                    Any ideas?

                     

                    Thanks!

                    • 7. Re: App rejected, content failed to load. Help!
                      Bob Bringhurst - Adobe Adobe Employee

                      I think you just needed to resubmit the app. The in-app purchase was rejected, but you fixed the problem by changing the Product ID in Folio Producer.

                      • 8. Re: App rejected, content failed to load. Help!
                        jblay-design Community Member

                        thanks Bob, I will keep you posted on how ir goes. thanks again.

                        • 9. Re: App rejected, content failed to load. Help!
                          cmolero

                          Hi Bob, my app was rejected:

                          We found that your app exhibited one or more bugs, when reviewed on iPad running iOS 5.1.1, on both Wi-Fi and cellular networks, which is not in compliance with the App Store Review Guidelines.

                           

                          After purchasing the subscription, the magazine does not start to download. If the user taps on the mag, s/he is prompt to purchase the mag as a single issue.


                          Here are the step to reproduce the bug:

                           

                          1- Launch application

                          2- Tap Subscribe

                          3- Complete purchase process

                           

                          Result: The magazine is not downloaded. If the user taps on the mag, s/he is prompts to purchase the mag again.

                           

                          I have three in app purchase Auto-Renewable Subscription in itunes connect:

                           

                          tv.mediavista.dlatinos.mensual

                          tv.mediavista.dlatinos.6months

                          tv.mediavista.dlatinos.oneyear


                          And  non consumable: tv.mediavista.dlatinos.may2012

                           

                          In Folio producer the product id is tv.mediavista.dlatinos.may2012

                          do you have an idea what could be ? Thanks !

                          • 10. Re: App rejected, content failed to load. Help!
                            Adi Ravid Adobe Employee

                            A shot in the dark....

                             

                            Did you enter the Shared Secret string in the app admin?

                            • 11. Re: App rejected, content failed to load. Help!
                              cmolero Community Member

                              Thanks Adi Ravid, yes i Did enter Shared  secret string in The app admin.

                              • 12. Re: App rejected, content failed to load. Help!
                                Bob Bringhurst - Adobe Adobe Employee

                                Do you offer a free folio?

                                • 13. Re: App rejected, content failed to load. Help!
                                  cmolero Community Member

                                  No, i don't offer a free folio

                                  • 14. Re: App rejected, content failed to load. Help!
                                    Bob Bringhurst - Adobe Adobe Employee

                                    Apple requires a free folio.

                                    • 15. Re: App rejected, content failed to load. Help!
                                      cmolero Community Member

                                      Excellent !, thanks Bob !

                                      • 16. Re: App rejected, content failed to load. Help!
                                        Siduno Community Member

                                        I have the same problem. I have a free folio but the problem remain the same and NOBODY in Adobe, also the "gold" assistance, resolve the problem. I notice sometimes I know more things that the guys of the "gold assistance"...

                                        • 17. Re: App rejected, content failed to load. Help!
                                          Adi Ravid Adobe Employee

                                          Same issue here.

                                           

                                          App was rejected due to the following reason:

                                          "When the app is launched on iPad (3rd Gen), an activity indicator is displayed indefinitely and no content is loaded. We've added one or more screenshots for your reference."

                                          (the screenshot shows the empty library screen with the "Updating Library..." indicator)

                                           

                                          The client has 3 published folios. 1 free folio with the Product ID com.xxxxxxxx.xxxxxxx.demo (there's no such Product ID set in iTunes Connect) and 2 retail folios with Product IDs that exactly match those set for the In-App Purchases.

                                           

                                          In the developer app, everything runs fine. The library items are loaded and all functions perform correctly (downloading, subscription, archiving...).

                                           

                                          Also, we didn't have this problem with previous builds (v18 and v19) which were rejected due to objectionable content. Problems started with a new build of v19 generated and submitted on May 1st.

                                           

                                          The client wants to KILL me!!!

                                           

                                          HELP!!!

                                           

                                          BTW, a non-Newsstand v20 App was approved on 1st time.

                                          • 18. Re: App rejected, content failed to load. Help!
                                            Bob Bringhurst - Adobe Adobe Employee

                                            Do any of your non-rendition folios share the same Product ID? Do any of your folios have the same name?

                                            • 19. Re: App rejected, content failed to load. Help!
                                              mobly Community Member

                                              have you used "demo" in an ID that's been approved before? I know Apple say they will reject content that uses words like test, etc

                                              so just a thought, could be demo that is being rejected, probably not, in facy reading your post again, I'm sure it's not ....sorry!

                                              • 20. Re: App rejected, content failed to load. Help!
                                                Adi Ravid Adobe Employee

                                                Bob Bringhurst wrote:

                                                 

                                                Do any of your non-rendition folios share the same Product ID? Do any of your folios have the same name?

                                                 

                                                Hi Bob,

                                                 

                                                The account contains 4 folios. 3 published and 1 in the making.

                                                All 4 folio names are different (XxxxxXxxxDemo, XxxxxXxxx20, XxxxxXxxx21, and XxxxxXxxx22).

                                                All 4 publication names are different (XxxxxXxxx, XxxxxXxxx 20 | March 2012, XxxxxXxxx 21 | April 2012, and XxxxxXxxx 22 | May 2012).

                                                All 4 folio numbers are different and are in Hebrew.

                                                The Product IDs of the 3 published folios are different (com.xxxxxxx.xxxxxxx.demo, com.xxxxxxx.xxxxxxx.issue20, and com.xxxxxxx.xxxxxxx.issue 21).

                                                 

                                                I tested the developer app on 5 different iPads (Gen 1 to 3) and wasn't able to reproduce the problem.

                                                • 21. Re: App rejected, content failed to load. Help!
                                                  Martin Lér Community Member

                                                  WE have app in app store, but just now i can't show any content in this app on iPad 3 - there is plenty of published folios, two of them have iPad 3 renditions and... nothing. Adobe, what to do?

                                                  • 22. Re: App rejected, content failed to load. Help!
                                                    Adi Ravid Adobe Employee

                                                    This just in:

                                                    App approved after removing the "|" character from the publication names and changing the folio numbers from Hebrew to English.

                                                     

                                                    The official stament from apple:

                                                     

                                                         Previous rejection issues RESOLVED:

                                                         2.2 - app works on iPad (3rd Gen)