1 2 Previous Next 51 Replies Latest reply: Aug 30, 2015 10:28 PM by TanviRastogi RSS

    Losing links when saving Word 2011 Mac to Acrobat Pro X 10.1.3

    chrisrr2012 Community Member

      I've searched online for an answer, but can't find anything.  I jus started noticing that when I save a Word doc (2011 for Mac) to a PDF, the links in my document no longer work in the PDF.

       

      Any ideas why this is happening and how to fix it?

        • 1. Re: Losing links when saving Word 2011 Mac to Acrobat Pro X 10.1.3
          CtDave Community Member

          In Windows Acrobat's PDFMaker migrates Office hyperlinks to PDF Link annotations.

          This involves a Windows OS - Office application - Acrobat interaction that is not available for the Mac.

           

          Be well...

          • 2. Re: Losing links when saving Word 2011 Mac to Acrobat Pro X 10.1.3
            Phillip M Jones Community Member

            CtDave wrote:

             

            In Windows Acrobat's PDFMaker migrates Office hyperlinks to PDF Link annotations.

            This involves a Windows OS - Office application - Acrobat interaction that is not available for the Mac.

             

            Be well...

            Finally after 15 years of this issue we Mac users have been begging to get this fixed, someone from from adobe has admitted its their fault. I put in a Bug report to get this fixed once a year.  And it goes in one ear and out the other.

             

            There is a work around That involves the use of Apple's Pages.

             

            1. create your links in word.
            2. Save document.
            3. Close Word.
            4. Open Pages and import the document.
            5. Verify the links are still live if not (usually they are) , if they are not add them.
            6. Save as a Pages Document first.
            7. Then reopen the pages Document.
            8. Choose Export document as either .doc or .docx (can do either).
            9. Close Pages.
            10. reopen the Document in Word.
            11. Immediately Save As... PDF.
            12. Or go to Print menu choose PDF the choose Adobe PDF and go through the windows to create PDF.
            13. The PDF will have live hyperlinks

             

            We really shouldn't be mistreated like this. Adobe has had 15 years to fix this problem (been an issue since Acrobat 3) And they have just blown off Mac Users for 15 years.

             

            There is no excuse In years Past Apple was but blip on the Map everyone considered (may still do) Toys so Mac issues were laughed off.

             

            Now at least on WllStree Apple is worth more than Adobe and Microsoft combined. MS has come around and putting more R&D . Adobe should too, Since if not for Apple Adobe would still be known as Type House.

            All Products such as Acrobat, Reader, and Photoshop were first rolled out for Mac. Mac Users were not as timid about trying new Products.

            • 3. Re: Losing links when saving Word 2011 Mac to Acrobat Pro X 10.1.3
              chrisrr2012 Community Member

              Wow- so I'm really not losing my mind?!?!  I thought it was something I wasn't doing.

               

              I found an easier solution Phillip-

               

              1. Create your document in Word
              2. Save as PDF
              3. Open PDF in Acrobat Pro X
              4. Tools > Link
              5. Create links manually by drawing an invisable rectangle over each inactive link

               

              I still can't believe you can't do this w/ Word to Acrobat.  Oh well.

               

              Thanks!

              • 4. Re: Losing links when saving Word 2011 Mac to Acrobat Pro X 10.1.3
                Phillip M Jones Community Member

                Yes its easier to do the way you suggest "If" and it's big "If" you remember all the items you need to create the lines and what they are supposed to link to. But we as Mac Users should have to do either.  They should simply work. After 15 years there are no excuses.

                • 5. Re: Losing links when saving Word 2011 Mac to Acrobat Pro X 10.1.3
                  chrisrr2012 Community Member

                  Definitely.  How could something this simple be ignored? 

                   

                  I wonder if this is an Adobe or Microsoft Office issue?  I ask because I recently switched from a PC to Mac and was very disappointed in the Mac version of Outlook.

                  • 6. Re: Losing links when saving Word 2011 Mac to Acrobat Pro X 10.1.3
                    CtDave Community Member

                    Phillip,

                     

                    Sorry to disappoint but,

                    "someone from adobe has admitted its their fault." does not apply.

                    I'm not "someone from adobe."

                     

                    The Forum's Admin(s) put an "employee" tag on those who are from Adobe.

                     

                    An observation for Mac users.

                    A third party software house (Adobe in this case) cannot "hook" to a primary software house OS/Applications (Apple or Microsoft) unless both software houses agree to share the inner workings of the code.

                    The lack of some feature(s) merely reflects that whatever agreement is present has limits.

                    The only effective way end-users (me - you) have for trying to obtain a "feature" is to submit feature requests.

                    (Note that the lack of a "feature" is not a "bug". A software "bug" means something very specific to software developers so a feature request sent as a bug report ends up in the circular file.)

                    To obtain a feature that involves OS / third-party collaboration feature requests really need to be sent to all involved (in this case both Apple and Adobe).

                    Even then it is not a sure thing.

                     

                    It is what it is,eh?

                     

                     

                     

                    Be well...

                    • 7. Re: Losing links when saving Word 2011 Mac to Acrobat Pro X 10.1.3
                      Phillip M Jones Community Member

                      It is a Bug. In that Mac Acrobat is not able to something that the PC version does normally.

                       

                      Its odd that I can use Pages as a go between and get the Links to become and stay hot.

                       

                      Simply export to Pages save with the links intact, then export back to word, and they stick.

                       

                      I've put in feature request, after feature request, after feature request. Along with the bug request.  for years.

                       

                      If Companies would quit mistrusting each other so That software works as it should. MS already has an eqivelent to PDF on The Windows side. And they are waiting for apple or enough Mac Users say they are fed up and they could easily add it Mac platform.

                       

                      Frankly I wish they would. If they did maybe adobe would get off their backend and do something.

                       

                      It want happen the engineers are too arrogant talk to each other.

                      • 8. Re: Losing links when saving Word 2011 Mac to Acrobat Pro X 10.1.3
                        Phillip M Jones Community Member

                        It all Adobe. The word file created with links  can be transported to a PC and a PDF Created and the links are their.

                         

                        There are difference in feature between Mac and PC for Office. Until Offce2o11 there was Entourage Because Oulook was considered Business /networking application and not until 2011 did the have enough businesses/Networking to warrant adding OutLook. The last time outlook was on a Mac was about 12 years ago.  So Outlook is a Version one in Mac.

                        • 9. Re: Losing links when saving Word 2011 Mac to Acrobat Pro X 10.1.3
                          JonLaidlow Community Member

                          This is quite a serious issue - I recently moved from Windows to Mac and converting word docs with embedded links to PDF is quite an important task for us. Pages can lose your MS Word formatting so it's not ideal. Anyone got any other useful workarounds? Does Acrobat 11 fix this?

                          • 10. Re: Losing links when saving Word 2011 Mac to Acrobat Pro X 10.1.3
                            Bill@VT MVP

                            Is there a MS addin to the MAC version of WORD to do the conversion as found on a PC? That is not an Adobe solution, but a possible workaround using a MS plugin if available.

                            • 11. Re: Losing links when saving Word 2011 Mac to Acrobat Pro X 10.1.3
                              Phillip M Jones Community Member

                              After 15 Years Adobe seems to have solved the URL Link Problem But you have to AcrobatXI.

                              Create your links in Original Document.

                              Save Document as a .docx File.

                              Next go to Printer. and click on PDF and wait for menu to pop up.

                              Next select Print adobe PDF, or Print as Adobe PDF (depend upon OS version)

                              Next wait for first chices to show up This is equivelent to Job Options in Distiller (High Quality, PDF/A/PDF/X (etc.)

                              and choose to open with Acrobat or reader after Processing or nothing at all.  Click Okay or continue.  Now name the file if needed.  the choose desired location.

                               

                              Now test out you document should. Should have hot links.

                               

                              They still haven't fixed the problem if there is a section break next page and the orientaion has been switched then separate PDF's are created. However the probelem separate PDF's are created at any Page or section break (except the situation mentioned above) has been cured.

                              • 12. Re: Losing links when saving Word 2011 Mac to Acrobat Pro X 10.1.3
                                Sue the teacher Community Member

                                The solutions above all require additional software. I discovered tonight that resumes and cover letters I've been sending out in pdf format since I bought my Mac don't have live links!!! Arghhh!!! My solution? I uploaded the original file (doc or docx) to Google Drive. Right click on the file and open with Google Docs. Under file menu, select download as pdf. It works like a charm.

                                • 13. Re: Losing links when saving Word 2011 Mac to Acrobat Pro X 10.1.3
                                  GeneJScreenName Community Member

                                  Sue the teacher,

                                   

                                  I call this the convert in order to convert spoiler.

                                   

                                  Unfortunately, a user will frequently lose the document formatting upon conversion to one of the other file formats (Google Docs, LibreOffice, etc.).

                                   

                                  Unless you want to redevelop your outlining or restructure all your table columns, the "convert in order to convert" is not a solution. 

                                   

                                  One of the reasons I purchased CS6 a couple of months ago was to FIX this problem, only to find it is no fix at all.  Frankly, I don't know how Adobe keeps a straight face putting "Pro" on the version of Acrobat in CS6 for OSX. 

                                   

                                  As for the Word to PDF issue, Apple, Adobe and Microsoft seem to enjoy the ultimate sweet spot--all three are at the party and can point the finger at each other.

                                   

                                  I'm now looking for third party solutions. 

                                   

                                  Emphasized note to Adobe: I'm hardly going to shell out more money for your Acrobat XI. This should have been FIXED in the CS6 product I just purchased.

                                  • 14. Re: Losing links when saving Word 2011 Mac to Acrobat Pro X 10.1.3
                                    mmickelson Community Member

                                    Another 3rd party solution I've found (using free software) is to use Open Office (http://www.openoffice.org). Either open your Word doc in Open Office or create it from scratch there. Personally, I am more comfortable using Word to create the document. Although you do have to watch for formatting changes, I haven't had much problem there.

                                    • 15. Re: Losing links when saving Word 2011 Mac to Acrobat Pro X 10.1.3
                                      tdankmyer Community Member

                                      I'm amazed this hasn't been fixed yet. All the options of using third party tools unfortunately screw with formatting enough that it's annoying and certainly not ready to be sent to clients.


                                      FreePdfConvert is another option, however, you only can convert one file every 30 minutes I believe. We are using this until this problem is fixed.


                                      Correct me if I'm wrong, but I believe Acrobat XI is what broke this. Before XI, we were able to do this.

                                       

                                      PDF Converter - Convert to PDF Online Free

                                      • 16. Re: Losing links when saving Word 2011 Mac to Acrobat Pro X 10.1.3
                                        LoriWitzel Community Member

                                        Another hack that worked for me - upload the Word document into Google Docs and convert it during upload into a Doc. The links should be preserved, and I've only seen small bits of format changes that are easy to fix. Then download it as a PDF, and the links should be preserved. Again, there may be some very minor formatting clean-up, but this was MUCH faster than the awful way Adobe wants us to re-add links.

                                        • 18. Re: Losing links when saving Word 2011 Mac to Acrobat Pro X 10.1.3
                                          Sabian Zildjian Community Member

                                          So much conversation.  I can't resist responding briefly to each entry.

                                          In order of appearance:

                                           

                                          - Chrisrr2012 -No, it doesn't work that way and NEVER has worked that way on the Mac.  Even back in the old days before Mac OS X existed (think Acrobat versions 1 - 5 ) in System 7, 8 and 9.

                                          - CtDave has it the information correct in this case.  Welcome to Windows and MS Office.  :-/

                                          - Phillip Jones is also correct about the wanting of this feature although I have never tried the Apple Pages workaround he mentions.  I may need to try that one.

                                          -  Not going to touch the blame game.

                                          - Phillip Jones also mentions the Acrobat/Reader URL feature which is nice, but it's just keying on the rendered text "http://" or "https://"  if it's not there then the link is not automatic.

                                          Sue the teacher has an interesting Google Docs workaround.

                                          - mmickleson seems to have a workable solution that requires another app.  It works too with a reasonable caveat.  In this case, it's one vendor that took the initiative to do it as an export feature.  Kudos to them.

                                          - tdankmeyer is incorrect.  As stated previously by both Phillip and myself, it's NEVER been there.

                                          - loriwitzel seems to have another workaround that results in PDF.  I'll have to try it.

                                           

                                          What it boils down to is a feature that has never been in the Mac version of the Acrobat product and has been requested.  I wish I had another workaround that hasn't been mentioned that isn't either too much bother, too expensive or cool that hasn't been mentioned here by the other Forum users.

                                          • 19. Re: Losing links when saving Word 2011 Mac to Acrobat Pro X 10.1.3
                                            sjjss Community Member

                                            It has to have been working at some point.  I have archived 400 page+ documents that all have hyperlinked table of contents in them. 

                                            Now, I just can figure out how I got them there....

                                             

                                            Sabian Zildjian wrote:

                                             

                                            So much conversation.  I can't resist responding briefly to each entry.

                                            In order of appearance:

                                             

                                            - Chrisrr2012 -No, it doesn't work that way and NEVER has worked that way on the Mac.  Even back in the old days before Mac OS X existed (think Acrobat versions 1 - 5 ) in System 7, 8 and 9.

                                            - CtDave has it the information correct in this case.  Welcome to Windows and MS Office.  :-/

                                            - Phillip Jones is also correct about the wanting of this feature although I have never tried the Apple Pages workaround he mentions.  I may need to try that one.

                                            -  Not going to touch the blame game.

                                            - Phillip Jones also mentions the Acrobat/Reader URL feature which is nice, but it's just keying on the rendered text "http://" or "https://"  if it's not there then the link is not automatic.

                                            Sue the teacher has an interesting Google Docs workaround.

                                            - mmickleson seems to have a workable solution that requires another app.  It works too with a reasonable caveat.  In this case, it's one vendor that took the initiative to do it as an export feature.  Kudos to them.

                                            - tdankmeyer is incorrect.  As stated previously by both Phillip and myself, it's NEVER been there.

                                            - loriwitzel seems to have another workaround that results in PDF.  I'll have to try it.

                                             

                                            What it boils down to is a feature that has never been in the Mac version of the Acrobat product and has been requested.  I wish I had another workaround that hasn't been mentioned that isn't either too much bother, too expensive or cool that hasn't been mentioned here by the other Forum users.

                                            • 20. Re: Losing links when saving Word 2011 Mac to Acrobat Pro X 10.1.3
                                              Phillip M Jones Community Member

                                              If in office the URL was created through Word's Auto-Correct the links will be active when converted PDF. When going to Print Menu > PDF > Adobe PDF

                                              Do not use  the save as feature in Word (uses apple's PDF engine) Creating through Print Menu uses Adobe's PDF engine.

                                               

                                              1. Another way to create a PDF that with Hot links is create the word Document and save as Docx.
                                              2. Next locate file and drag and drop on icon of Acrobat in Dock.
                                              3. Wait long enough to drink a cup of coffee or tea.
                                              4. When Acrobat opens and  the PDF shows save PDF immediately.

                                               

                                              URL created with Word's URL Wizard has never worked.

                                              To use the URL wizard you highlight a Word

                                              Then go to Format menu (in Word) and choose URL

                                              A window appears and the word you highlight shows in one field, you type in another field either URL or Mailto information and click okay.

                                              That never works and never has worked.

                                               

                                              The defect is totally with Adobe and Acrobat as the same Word file (created on Mac) all links are active when using Windows version of of Acrobat.

                                               

                                              And as previously said. You can import into Pages and export back as Word File and the create the PDF and all links will be active.

                                              • 21. Re: Losing links when saving Word 2011 Mac to Acrobat Pro X 10.1.3
                                                milesberry Community Member

                                                Seems to work if you

                                                1) save as docx from Word

                                                2) open in Pages

                                                3) save as pdf from Pages.

                                                • 22. Re: Losing links when saving Word 2011 Mac to Acrobat Pro X 10.1.3
                                                  Phillip M Jones Community Member

                                                  Yes that is a work around that work.

                                                  Here is the kicker though usually if imported to to pages the links are active then if you turn around and create PDF either Pages. Or export frompages back k to Word then create the PDF that works as well.

                                                  • 23. Re: Losing links when saving Word 2011 Mac to Acrobat Pro X 10.1.3
                                                    hbkahn Community Member

                                                    After hunting around for a while, I figured out a relatively straightforward fix here, assuming you have a Google account.

                                                     

                                                    1) Upload the .doc or .docx file to Google Drive. Open the document.

                                                    2) At the top of the screen you should see a small "v" symbol. Click on that and Lumin PDF Viewer should be an option.

                                                    3) Open the document using the PDF viewer. This will convert it from .doc to .pdf.

                                                    4) Download the file as a .pdf. The links should be intact.

                                                    • 24. Re: Losing links when saving Word 2011 Mac to Acrobat Pro X 10.1.3
                                                      byebyenight Community Member

                                                      uploaded the original file (doc or docx) to Google Drive. Right click on the file and open with Google Drive Viewer. Then Click on the Print icon on the top, you'll see a popup window (you can choose to cancel) and a new tab. In the new tab, click on the save icon in the right bottom corner.

                                                      • 25. Re: Losing links when saving Word 2011 Mac to Acrobat Pro X 10.1.3
                                                        CRT343 Community Member

                                                        I'm trying to convert a Word for Mac 2011 (v14.4.8) document to PDF on a MacBook Pro running 10.6.8. It's my 250-page dissertation and is the first time I've cared about preserving active links from a Table of Contents or cross-references. I've purchased & used Adobe Acrobat Pro since on PC and Mac since 2004 (currently I use Acrobat Pro v9.5.5), and discovering this limitation now is so disappointing. How can Adobe, Microsoft, and Mac still not learn to play nice !?!

                                                         

                                                        Anyway, I tried the Google Drive workarounds but Lumin PDF Viewer fails because of my large document size. I also tried importing my Word document to Open Office and converting to PDF from there - didn't work, links weren't active. I don't have Pages, so I haven't tried that solution from Phillip Jones. I tried opening my Word document on an old PC I have that runs Microsoft Word 2003 and Acrobat Pro 7.0, but the Word formatting got all messed up when going that far back within Word.

                                                         

                                                        My only remaining idea is to go find a PC running a more current version of Word, open it there, and convert to PDF on the PC. Anyone tried that?

                                                         

                                                        What a pain ...

                                                        • 26. Re: Losing links when saving Word 2011 Mac to Acrobat Pro X 10.1.3
                                                          lydiatheys Community Member

                                                          I have been having the same problem and it is driving me crazy. The older version of Pages will preserve links, but I cannot get it to open my docx files (quite large) reliably. I lose all sorts of formatting. Same with the Google Drive solution, although I appreciate the suggestion. I have been using a product from Iskysoft for editing PDFs and it works but it is a real pain to have to do the links there after all the changes have been made in word. And then the client wants a change, and I have to make it in Word and redo all the links.

                                                           

                                                          This is not to mention that I am using text on most pages in large text boxes, and Word messes that up big time to begin with--can't find things, etc--so this is just another layer of crazy on top of an already kind of crazy pie!

                                                           

                                                          Good luck and if you find a nice solution, please post! I am thinking of cranking up an older Mac Mini and running Windows in a partition so I can use a Windows copy of Word to finish files and put in links. It just should not be this way!

                                                          • 27. Re: Losing links when saving Word 2011 Mac to Acrobat Pro X 10.1.3
                                                            kamla66 Community Member

                                                            Phillip Jones, you are brilliant! I tried your instructions here:

                                                            1. Another way to create a PDF that with Hot links is create the word Document and save as Docx.
                                                            2. Next locate file and drag and drop on icon of Acrobat in Dock.
                                                            3. Wait long enough to drink a cup of coffee or tea.
                                                            4. When Acrobat opens and  the PDF shows save PDF immediately.

                                                            I didn't have time for coffee. It opens immediately. It saved all the links in the body text. But not in the footnotes. Any clue?

                                                             

                                                            (In my situation I cannot import the word docx into pages and back because of format changes.) 

                                                            I wish I had joined this forum last year.

                                                            • 28. Re: Losing links when saving Word 2011 Mac to Acrobat Pro X 10.1.3
                                                              kamla66 Community Member

                                                              Phillip Jones' idea of drag/drop onto the Acrobat icon in the dock really works.

                                                              Interestingly, doing that provides no option to save pdf as high quality, press, standard, or smallest.

                                                               

                                                              It saves automatically as a high quality, indicated only as a large file size.

                                                              During the SAVE process I do have the option of different formats: PDF/A, PDF/E, PDF/O, PDF/X. The PDF/A and PDF/E both make the exact same size as the drag/drop result. PDF/X makes a somewhat larger file than the others, not noticably different. PDF/O makes a much smaller size, not good enough for printing.

                                                               

                                                              Phillip, are you still involved with this forum?

                                                              Does anyone have any suggestions of how to have control over quality/file size choices?

                                                              • 29. Re: Losing links when saving Word 2011 Mac to Acrobat Pro X 10.1.3
                                                                TanviRastogi Community Member

                                                                Hi

                                                                 

                                                                Link creation is now available in Acrobat Pro DC.

                                                                You need to have Office 2011 and then install Acrobat Pro DC.

                                                                There are many ways of getting the links created. To list a few :

                                                                 

                                                                1. Open the file in Word > File > Save as Adobe PDF.

                                                                or

                                                                2. Drag and drop on Acrobat icon in dock.

                                                                or

                                                                3. Acrobat > File > Create > PDF from file > Browse and Select the Word file.


                                                                To Download Acrobat DC, you can download free trial @ Download Adobe Acrobat free trial | Acrobat Pro DC

                                                                 

                                                                Thanks

                                                                Tanvi

                                                                • 30. Re: Losing links when saving Word 2011 Mac to Acrobat Pro X 10.1.3
                                                                  kamla66 Community Member

                                                                  Thank you for your response Tanvi,

                                                                   

                                                                  Each of the three suggestions result in the same file. Yes, they each retain embedded links. (Although links in footnotes are not retained.)

                                                                   

                                                                  But MISSING from the Mac Adobe Acrobat: Unable to choose file size: High Quality, Press, Standard, Smallest - important choices that we always had in PC and MAC.

                                                                   

                                                                  This new Mac Acrobat gives no choice. It automatically produces a VERY LARGE pdf. The size is even larger than the Word docx size.

                                                                  The only way to get a smaller file size is to choose Optimize, which is even smaller than the original smallest. No choice in between.

                                                                   

                                                                  I have a 14 page report in word docx, filled with many high quality professional photos. The docx size is 23.3 MB.

                                                                  In the original pdf, high quality becomes 6.2 MB, Press becomes 3.8 MB, Standard becomes 974 KB, Smallest becomes 768 KB.

                                                                  In this new pdf, it automatically becomes 27.9 MB. In Optimize it becomes 685 KB.

                                                                  In the publishing world, these are not practical sizes to work with.

                                                                  • 31. Re: Losing links when saving Word 2011 Mac to Acrobat Pro X 10.1.3
                                                                    TanviRastogi Community Member

                                                                    Hi

                                                                     

                                                                    Thanks for reporting. This is a known limitation and we are working on it.

                                                                    As a workaround, all these features are available in Acrobat Pro for Windows.

                                                                     

                                                                    Regards,

                                                                    Tanvi

                                                                    • 32. Re: Losing links when saving Word 2011 Mac to Acrobat Pro X 10.1.3
                                                                      titaniumtroop Community Member

                                                                      Is there any timeframe for when the links will embed in footnotes?

                                                                      • 33. Re: Losing links when saving Word 2011 Mac to Acrobat Pro X 10.1.3
                                                                        icfm Community Member

                                                                        Tanvi,

                                                                         

                                                                        I have just installed Acrobat DC under OS X 10.10.3 with Microsoft Word 14.5.1.

                                                                         

                                                                        The Menu entry in Word, 'Save as Adobe PDF...' does not work. When clicked, nothing happens.

                                                                         

                                                                        Then, when I close the document, I get an alert that says 'Word could not fire event'.

                                                                        • 34. Re: Losing links when saving Word 2011 Mac to Acrobat Pro X 10.1.3
                                                                          TanviRastogi Community Member

                                                                          Hi

                                                                           

                                                                          Can you please tell if there is any custom installation of Office ? Were the VBA components of Office installed ?

                                                                           

                                                                          Thanks

                                                                          Tanvi

                                                                          • 35. Re: Losing links when saving Word 2011 Mac to Acrobat Pro X 10.1.3
                                                                            TanviRastogi Community Member

                                                                            The Save As Adobe PDF option in Print dialog for Word 2011 has a different workflow.

                                                                            Currently link creation is supported from Word > File > Save As Adobe PDF or from within Acrobat.

                                                                             

                                                                            Thanks

                                                                            Tanvi

                                                                            • 36. Re: Losing links when saving Word 2011 Mac to Acrobat Pro X 10.1.3
                                                                              kkkg65758696 Community Member

                                                                              I had the same experience with icfm using Acrobat DC. If I wait long enough then I get this error:

                                                                               

                                                                              Adobe Acrobat DC could not open 'myfilename' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded). To create an Adobe PDF document, go to the source application. Then choose Save as Adobe PDF from the PDF dropdown in the Print dialog.

                                                                               

                                                                              I went to the print dialog and there I could save it as pdf even by specifying the file quality but the links were gone again.

                                                                               

                                                                              As a result,

                                                                              1. How come such a big company fails to fix such a small problem for years? What kind of people work there?

                                                                              2. How come you push me to buy Acrobat DC to 'fix' a bug in the version I bought?

                                                                              I can write more but it is not gonna change anything, there is no one listening.

                                                                              • 37. Re: Losing links when saving Word 2011 Mac to Acrobat Pro X 10.1.3
                                                                                TanviRastogi Community Member

                                                                                Hi

                                                                                 

                                                                                Can you please tell us if you have made any partitions of your hard disk ? Multiple OS versions installed?

                                                                                 

                                                                                Thanks

                                                                                Tanvi

                                                                                • 38. Re: Losing links when saving Word 2011 Mac to Acrobat Pro X 10.1.3
                                                                                  kkkg65758696 Community Member

                                                                                  There is only one partition with only OS X Yosemite 10.10.3.

                                                                                   

                                                                                  The only solution I found is opening the pdf in Acrobat pro and manually entering the links one by one...

                                                                                  • 39. Re: Losing links when saving Word 2011 Mac to Acrobat Pro X 10.1.3
                                                                                    icfm Community Member

                                                                                    Hi Tanvi

                                                                                     

                                                                                    I responded to your post by email but have just realised that my responses showed up as blank!

                                                                                     

                                                                                    To answer your question: I have installed only Word (no other Office apps), and IIRC did not install VBA when installing Office.

                                                                                     

                                                                                    Can you confirm that if I add VBA to the office installation, then install Acrobat DC, the "save as Adobe PDF" menu item in the file menu will work?

                                                                                     

                                                                                    thanks

                                                                                    1 2 Previous Next