6 Replies Latest reply: May 21, 2012 8:56 PM by 7dreams RSS

    installing Mask Pro into Photoshop CS5

    7dreams

      I am having difficultly installing OnOne plug-ins (Mask Pro 4, and the free versions of Photoframe and Perfect Effects) into Photoshop CS5.  The OnOne site help gives an updated installer for Mask Pro 4, and says to first remove the old one.  How do I uninstall it?  What is the trick to installing the correct one?

        • 1. Re: installing Mask Pro into Photoshop CS5
          Mylenium ACP/MVPs

          Ask such questions on the vendor's forums/ support sites or at least in the PS forums.

           

          Mylenium

          • 2. Re: installing Mask Pro into Photoshop CS5
            Jeff A Wright Adobe Employee

            Moving this discussion to the Photoshop General Discussion forum.

            • 3. Re: installing Mask Pro into Photoshop CS5
              photoman 157 Community Member

              It would've helped if you provided info whether you are on a PC or a Mac. So I went to the onOne website, support and typed in "how to uninstall onOne software" and not only do they provide instructions on how to do it for a PC and Macs,

              but also provide videos.  If you still are having problems call their support line. My experiance with them, when needed has been fantastic. 1-888-968-1468

              • 4. Re: installing Mask Pro into Photoshop CS5
                7dreams Community Member

                Thanks  so much for your help.  Shortly after I received your email I received one from OnOne tech support explaining that Mask Pro would only open with a layered file.  This solved my problem with Mask Pro.  I am still trying to get the free versions of Perfect Effects and PhotoFrame to work with Mac OS 10.6.  I am watching the training videos, and will contact tech support again if the problems (an error message saying that the command Open Perfect Effects is unavailable, and stuck at the moving daisy with PhotoFrame) persist.

                 

                << excessive quoting removed by admin >>

                • 5. Re: installing Mask Pro into Photoshop CS5
                  7dreams Community Member

                  Thanks for sending my question to the right place.  I received some helpful advice as a result.

                   

                  Date: Mon, 21 May 2012 15:33:27 -0600

                  From: forums@adobe.com

                  To: etypemgb@msn.com

                  Subject: installing Mask Pro into Photoshop CS5

                   

                   

                   

                   

                   

                   

                        

                             

                             

                             

                      Re: installing Mask Pro into Photoshop CS5

                   

                   

                      created by Jeff A Wright in Photoshop General Discussion - View the full discussion

                   

                   

                   

                  Moving this discussion to the Photoshop General Discussion forum.

                   

                   

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                  • 6. Re: installing Mask Pro into Photoshop CS5
                    7dreams Community Member

                    My question was sent on the the PS forum and I received some helpful advice there and from the vendor's tech support.

                     

                    Date: Sun, 20 May 2012 20:48:26 -0600

                    From: forums@adobe.com

                    To: etypemgb@msn.com

                    Subject: installing Mask Pro into Photoshop CS5

                     

                     

                     

                     

                     

                     

                          

                               

                               

                               

                        Re: installing Mask Pro into Photoshop CS5

                     

                     

                        created by Mylenium in Downloading, Installing, Setting Up - View the full discussion

                     

                     

                     

                    Ask such questions on the vendor's forums/ support sites or at least in the PS forums. Mylenium

                     

                     

                         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4424620#4424620

                         To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4424620#4424620. In the Actions box on the right, click the Stop Email Notifications link.

                          

                         Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Forums

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