31 Replies Latest reply: Jun 7, 2012 11:53 PM by angelanorth RSS

    Photoshop 5.1 printing to Epson issues

    madameblossom Community Member
      I am on CS5.5, (Mac OS 10.6.8) and am having problems printing out in colour using Photoshop 5.1 to my Epson R3000. (It was fine with Photoshop 4, and is fine with Indesign 5.5) In Photoshop colour images come out in b/w with no way of changing the settings (colour and b/w options both greyed out) even though the print preview shows the image in colour.

       

      In the print dialogue box if I select 'Photoshop manages colour' and then go to 'print settings' which brings up the print dialogue panel, go to 'print settings'  then 'colour matching' both the buttons 'ColorSync' and 'Epson Colour controls' are greyed out, so I can select neither.

       

      Likewise under 'Print settings' when I go to 'print settings' under the drop down menu, the options for either colour or greyscale under 'colour' are both unavailable.

       

      In the print dialogue box if I select 'Printer manages colour' then the 'print settings' button won't activate.

       

      Like I say, this was fine on P'shop 4. The Epson drivers are up to date.

       

      Thanks to anybody who can help!

        • 1. Re: Photoshop 5.1 printing to Epson issues
          Baljeet Juneja Community Member

          HI,

           

          Has it worked anytime before ? or it has always been the same ?

          have you tried runing PS CS5.1 in 32 bit and in 64 bit mode ?

          Is it the same behaviour in both modes ?

           

          For switching the mode --  Goto the Photoshop application file and then right click and select Get Info , there will be a check box which would say Open in 32 bit mode, if you uncheck it it will run in 64 it mode

           

          try in both modes. and check

           

          it may be possibility that the printer drivers are 32 bit and PS is running in 64 bit -- so this Problem may occur

           

          try to switch to 32 bit mode for PS and then check printing

           

          Please uploas the snapshot for Print dialog box as well as print settings box

           

          --Baljeet

          • 2. Re: Photoshop 5.1 printing to Epson issues
            charles badland Community Member

            "In the print dialogue box if I select 'Photoshop manages colour' and then go to 'print settings' which brings up the print dialogue panel, go to 'print settings'  then 'colour matching' both the buttons 'ColorSync' and 'Epson Colour controls' are greyed out, so I can select neither."

             

            Yep. That was done on purpose to prevent double-color management.

            • 3. Re: Photoshop 5.1 printing to Epson issues
              madameblossom Community Member

              Baljeet Juneja,

              The driver for the printer (Epson Stylus Photo R3000) for Mac doesn't specify 32 or 64 bit (it only does for PCs), but, having started Photoshop in 32 bit I still have the same printing problem, so that can't be the issue. Like I say in my original post yes, it was fine with CS4, (and is fine with CS 5.5 InDesign) so I can't imagine it would change, but I just can't print in colour. How do I upload snapshots of the dialogue boxes?

               

              Charles badland, you say my 'Epson Colour controls' are greyed out, so I can select neither was done on purpose to prevent double-color management.' But that means I have no colour mamagement! That's the problem. Colour is now not available at all within Photoshop!

               

              Of course Epson says the issue is with Photoshop, so now I'm stuck!

               

              Thanks everybody for any help.

              • 4. Re: Photoshop 5.1 printing to Epson issues
                Community Member

                madameblossom wrote:

                 

                … How do I upload snapshots of the dialogue boxes?…

                 

                To embed images in your posts, just use the little camera icon in the Reply Editor of the forum web interface:

                 

                Adobe_forums_Camera-icon-in-reply-box.jpg

                • 5. Re: Photoshop 5.1 printing to Epson issues
                  madameblossom Community Member

                  Thank you station_two!

                  Baljeet Juneja, here are my two screen shots of the dialogue boxes:

                  (see my original post for details)

                  photoshop 5.1 dailogue boxes snapshot.jpg

                  • 6. Re: Photoshop 5.1 printing to Epson issues
                    Chris Cox Adobe Employee

                    Your printer profile should not be sRGB, it should be the specific profile for your printer ink and paper combination.

                     

                    And when the application manages color, the driver color settings are supposed to be disabled (grayed out).

                    • 7. Re: Photoshop 5.1 printing to Epson issues
                      Community Member

                      Ouch!  Not only is setting a device-independent profile (sRGB) as your printer profile dead wrong, but you're starting out with an untagged file, i.e. a file without an embedded profile, and actually sending your printer an untagged file!

                       

                      The only time you should be facing a situation of finding yourself with an untagged file in your hands is when some moron hands you such an untagged file, a file without an embedded profile.  In that most unfortunate circumstance, you're going to have to make an educated guess as to what color space that file was created in by successively assigning different profiles hoping you hit one in which the image looks best to you.  At that point, you tag the file with the lucky profile, then send it to the printer.

                       

                      As your printer profile you MUST use a device-dependent profile as Chris Cox has instructed you.

                       

                      After all that you can go ahead and hit the moron who handed you the untagged file upside the head and admonish him/her never, ever to do that again, or you'll never do business or work with him ever again.

                       

                      Really.

                      • 8. Re: Photoshop 5.1 printing to Epson issues
                        madameblossom Community Member

                        I do appreciate your help guys but go easy on me, I'm not pros like you! I hadn't understood the untagged issue!

                         

                        Please guide me. So, is this right?

                         

                        OK, so, in Photoshop 5.1 I go to print - on first dialogue box choose 'Photoshop manages colours', then under Printer Profile choose a paper type (I have selected SPR Standard) from the drop down menu (in my case from Epson R3000), then go to 'Print settings'. See dialogue box 1.

                         

                        Under 'Colour matching' both 'Colour sync' and 'Epson colour controls are greyed out.See dialogue box 2.

                         

                        Drop down to 'Print settings' where I choose my paper type, but by 'Color" the option to choose b/w or colour is no longer there.  See dialogue box 3.

                         

                        These options are there when I print from Indesign and also were from Photoshop 4.

                         

                        Please tell me how I get the choice to print in b/w or colour.

                         

                        (By the way, when would you ever select 'Printer manages colour'? Or wouldn't I ever need that?)

                         

                        Thanks so much.

                         

                        dialogue  box 1.jpg

                         

                        dialogue  box 2.jpg

                         

                        dialogue  box 3.jpg

                        • 9. Re: Photoshop 5.1 printing to Epson issues
                          madameblossom Community Member

                          Also, is it worth using the Adobe Color Printing Utility? How would that help at all?

                          Thanks again.

                          • 10. Re: Photoshop 5.1 printing to Epson issues
                            Chris Cox Adobe Employee

                            Color Print Utility is only for printing calibration targets, it wouldn't help a bit.

                            • 11. Re: Photoshop 5.1 printing to Epson issues
                              Chris Cox Adobe Employee

                              spr3000 standard is still not the profile for your printer and paper.

                              You need to select the profile for your specific printer, and your specific paper (those profiles come with the printer for Epson papers).

                              • 12. Re: Photoshop 5.1 printing to Epson issues
                                madameblossom Community Member

                                Thanks Chris, but if spr3000 standard is wrong where/how do I select the profile? I did it through the 'Printer Profile' box, but you say that's incorrect.

                                 

                                Also, in the generic Photoshop 'colour settings'; dialogue box below, are my settings correct?

                                P'shop colour settings.jpg

                                • 13. Re: Photoshop 5.1 printing to Epson issues
                                  Chris Cox Adobe Employee

                                  The appllication settings look fine.

                                  But in the Photoshop print dialog, select the profile for your printer and paper, and not a generic profile. The profile should name the printer AND the specific type of paper you are using.

                                  • 14. Re: Photoshop 5.1 printing to Epson issues
                                    Community Member

                                    You have got to be kidding me, madamblossom!  You're sending your printer a 1,500 ppi image? ??    For a plain-paper print?

                                     

                                    Try to use one of the photographic papers by Epson and use a profile designed specifically for that paper on your specific printer.

                                     

                                    You'll get the best prints when the image you send to to your Epson R3000 paper is at a resolution that is exactly a multiple of 360, such as 360, 720, 1440 or 2880 ppi.  It pays to resample up or down to one of those exact resolution when printing on a newer Epson printer, as recently explained by Jeff Schewe.  (For Canon printers, a multiple of 300 is optimal.)

                                     

                                    Why are you using such a huge piece of paper for such a tiny-but-incredibly-humongously-high-resolution image?

                                     

                                    mmeblossom1.jpg

                                     

                                    Also, why are you feeding your Epson R3000 plain paper? As per the above, try to use one of the photographic papers by Epson and use a profile designed specifically for that paper on your specific printer.

                                    • 15. Re: Photoshop 5.1 printing to Epson issues
                                      Community Member

                                      madameblossom wrote:

                                       

                                      …in the generic Photoshop 'colour settings'; dialogue box below, are my settings correct?

                                       

                                      mmeblossom2.jpg

                                       

                                      Well, they're not really "wrong", but they're not optimal either. 

                                       

                                      sRGB is a very narrow color space, sort of the lowest common denominator for the web, but for print you're throwing away a lot of colors and quality.

                                       

                                      You're better off with a wider color space such as Adobe RGB as your working space for print.  I like to use ProPhoto RGB because I find it optimal and because by now I know how to deal with its potential pitfalls.  At your stage, I would not recommend you use ProPhoto RGB just yet, but if you want to print, you should consider at least Adobe RGB as your regular working space. Don't forget to tag your images always, i.e. embed the color profile in which they were created and edited.  If you need a copy of your image for the web, you can make a copy at the end of your workflow and convert it to sRGB.

                                      • 16. Re: Photoshop 5.1 printing to Epson issues
                                        Bo LeBeau Community Member

                                        Profiles are specific to the paper type and printer model.

                                        These profiles are not automatically installed on your computer

                                         

                                        Find out exactly the name and type of paper you are using.

                                         

                                        With your printer, an Epson R3000

                                        For Epson papers google Epson R3000 profiles

                                         

                                        If you are using another paper manufacturer like Moab, google Moad Epson R3000 profiles

                                        Download and install these profiles (instructions should be at the page you downloaded the files from)

                                         

                                        Then you can select the specific profile for your printer and paper combination,

                                         

                                        Good Luck!

                                        • 17. Re: Photoshop 5.1 printing to Epson issues
                                          madameblossom Community Member

                                          Chris, I selected 'SPR3000 standard' from the printer profile just because, in this case, I wanted to print to plain paper, and that is Epson's name for their R3000 plain paper. Even if I say, select SPR3000 Epson Premium Glossy from the drop-down Printer Profile list I still have the initial problem, (see my original dialogue box 3) when I just cannot select greyscale (or color) for my printing option. (Was possible to do in CS4). So, that is one issue that I just cannot fix and would love help with.

                                           

                                          Station_two, I wasn't really sending the printer a 1,500 ppi image, that was just a screen shot for the forum. It is a 300dpi image and real print dialogue box shows 300dpi. Also, re paper see above, I only did want plain paper for that print. And, as per your siggestion I have now changed the sRGB setting to Adobe RGB. I design for print not web. You say I should tag my images (embed the color profile in which they were created and edited), sorry, but please explain how I do that.

                                           

                                          All the Epson's profles are installed in my Library/Printers/Epson folder as they should be.

                                           

                                          So, the main difficulty is the not being able to choose greyscale or colour. Below is a shot of the print dialogue box within Indesign 5.5 which shows how I can select greyscale or color. Why does it work with InDesign and not Photoshop?

                                           

                                          Thank you all again.

                                           

                                          InDesign print dialogue.jpg

                                          • 18. Re: Photoshop 5.1 printing to Epson issues
                                            Gernot Hoffmann Community Member

                                            Resumed, though much has been said already by others.

                                             

                                            Photoshop manages color

                                            Download a printer profile, e.g.here:

                                            http://shop.farbenwerk.com/486/icc-profile-fuer-epson-photo-r3000-/-photochrome-r30

                                            Or calibrate the printer yourself, which is not simple, but preferable in the

                                            long run. Choose an appropriate profile, depending on

                                            paper, ink (PhotoBlack, MatteBlack) and probably resolution (for instance,

                                            my profiles  are made for 720x1440 and a certain rasterization mode).

                                            A printer profile has the extension icc or icm.

                                            There is nowadays no further choice in the Epson printer menue, concerning

                                            color management, in order to avoid double color management.

                                            Attention: gray images are printed by all inks. Using an accurate profile,

                                            the gray should be well balanced (no tint), but there is still the risk of so-called

                                            bronzing (changing tint appearance, depending on light- and view-angles)

                                             

                                            Printer manages color

                                            Color print: the choice of paper should tell the printer the necessary

                                            corrections, in my understanding by a hidden profile. This works probably

                                            rather good for Epson paper and reasonably for other papers, choosing the

                                            nearest similar Epson paper pro forma (as tested).

                                            B/W print: this is a great feature. The printer uses only the three inks black,

                                            darkgray  and light gray, with an initial choice between PhotoBlack and

                                            MatteBlack, depending on the paper.

                                            The so called tone reproduction curve is optimized, but it can be adjusted.

                                            The print doesn't show bronzing. It is also possible to add a little color for a

                                            cool look or a sepia  effect. This mode is the only 'professional' application

                                            of the mode 'Printer manages color', in my opinion.

                                             

                                            Tested by Epson 7890.

                                             

                                            Best regards --Gernot Hoffmann

                                            • 19. Re: Photoshop 5.1 printing to Epson issues
                                              madameblossom Community Member

                                              Hi Gernot,

                                              As mentioned I have the printer profiles, so all is OK with that.

                                               

                                              Photoshop manages color: The main problem still exists, that if I go to 'Photoshop manages colour' then 'Print settings' which takes me to the new dialogue box and then go to the drop-down menu showing 'layout' etc and scroll down to 'print settings', I still cannot set greyscale or color by the 'color' button which is greyed out. See third snapshot from my post May 21, 2012 at10:21 PM

                                               

                                               

                                              If I go to 'Printer manages color', on the same dialogue box if I go to 'Print settings' it will not activate at all, so I can now no longer go and set whether I want a greyscale version of the image or color or even the b/w print you talk about.

                                               

                                              At the moment the only way round this is to place the image into an InDesign file and print from there where I have all the options I want which seems an arduous way to do it. See my post above from May 22, 2012 at7:27 PM.

                                               

                                              I'm still none the wiser about how to solve this problem.

                                              • 20. Re: Photoshop 5.1 printing to Epson issues
                                                charles badland Community Member

                                                ...if I go to 'Photoshop manages colour' then 'Print settings' which takes me to the new dialogue box and then go to the drop-down menu showing 'layout' etc and scroll down to 'print settings', I still cannot set greyscale or color by the 'color' button which is greyed out.

                                                Right, that is on purpose.

                                                 

                                                If I go to 'Printer manages color', on the same dialogue box if I go to 'Print settings' it will not activate at all, so I can now no longer go and set whether I want a greyscale version of the image or color or even the b/w print you talk about.

                                                I have noticed that too. That is new and unexpected. I think there is an issue somewhere (in the driver?)  NOT working as it is supposed to. My understanding is that when Printer Manages Color, those options should be available (and were at one point, but no longer.)

                                                Chris?

                                                • 21. Re: Photoshop 5.1 printing to Epson issues
                                                  Chris Cox Adobe Employee

                                                  Yes, when the printer manages color, all the printer options should be available.

                                                  So it sounds like the driver has a problem when it manages color.

                                                  • 22. Re: Photoshop 5.1 printing to Epson issues
                                                    madameblossom Community Member

                                                    I am going round in circles about this issue. I have had lengthy communications with Epson regarding this but they blame it on Photoshop! Big sigh. I have uninstalled and reinstalled the Stylus Photo R3000 drivers and downloaded their Common Updater, with no effect at all. If anybody else has found a way round this I would be very grateful to hear about it!

                                                    Thanks.

                                                    • 23. Re: Photoshop 5.1 printing to Epson issues
                                                      Jeff Schewe Community Member

                                                      madameblossom wrote:

                                                       

                                                      I am going round in circles about this issue.

                                                       

                                                      Because you aren't hearing (or won't listen to) what people are trying to tell you...in PS 5.x, OS X 6.x and the most recent Epson drivers, you have a choice: either Color Manage by Photoshop (in which ALL other options are dimmed out and unavailable) or Printer Manages Color in which you can alter the Epson print driver options. It's an either/or situation. If you want to print using the Advanced B&W mode in the Epson driver, your ONLY option is to choose Printer Manages Color. If you want to print out using an ICC profile for your printer and paper (in color) you must select Photoshop Manages Color. You can no longer mix and match your output modes. It's either Photoshop Manages Color for color or Printer Manages Color for Epson color or Advanced B&W.

                                                       

                                                      You can thank (or blame) Apple for that limitation...and there is no way around this...you must select the correct options and the correct settings (or not and be frustrated). Which you seem to be...

                                                       

                                                      I have an R3000 and have no problem printing from PS 5.x/CS6 or LR 3.x/4.x to the R3000 in either color or B&W as long as I select the correct settings.

                                                      • 24. Re: Photoshop 5.1 printing to Epson issues
                                                        madameblossom Community Member

                                                        But Jeff, when I choose Printer Manages Colour I cannot choose Advanced B&W or anything else

                                                        because the Print Settings button will not activate to produce a pop up menu, so I can't choose any further settings at all.

                                                        • 25. Re: Photoshop 5.1 printing to Epson issues
                                                          Jeff Schewe Community Member

                                                          It works for me in 10.6.8 &10.7.4 so something about your system is off. I would suggest doing a complete resest of the Fax & Printer (google it) followed by a reinstall of the driver.

                                                          • 26. Re: Photoshop 5.1 printing to Epson issues
                                                            charles badland Community Member

                                                            Jeff,

                                                            I see the same problem of all driver print settings being grayed out even with Printer Manages Color selected. (10.6.8 Epson R2400)

                                                            The "complete reset of the Fax &amp" is this? (Mac OSX: How to reset the printing system")

                                                            http://support.apple.com/kb/HT1341

                                                             

                                                            I'm away from my machine for 14 days, so I'll try on return. Thanks for chiming in.

                                                            • 27. Re: Photoshop 5.1 printing to Epson issues
                                                              madameblossom Community Member

                                                              Jeff/Charles, have reset the Fax and Print settings following the Apple link, and also reinstalled the printer driver with no luck. It is very odd that all the print optins are there in InDesign 5.5 but not Photoshop 5.1.

                                                              If Charles is having the same problem it would be great if he can experiment with the issue when he's back.

                                                               

                                                              Thanks.

                                                              • 28. Re: Photoshop 5.1 printing to Epson issues
                                                                madameblossom Community Member

                                                                In the meantime I have been doing more research on this issue. I see much feedback that says you should never use the Apple supplied EPSON Printer software updates. Is that true? I have just recieved an update notice but now don't know whether to install it or not. Any thoughts?

                                                                Thanks.

                                                                • 29. Re: Photoshop 5.1 printing to Epson issues
                                                                  Jeff Schewe Community Member

                                                                  madameblossom wrote:

                                                                   

                                                                  I see much feedback that says you should never use the Apple supplied EPSON Printer software updates. Is that true?

                                                                   

                                                                  To a certain extent, I would agree since the Apple based driver updates tend to be based on the CUPS drivers not the Epson supplied drivers–which tend to leave users unable to select the proper options in the print drivers.

                                                                   

                                                                  But...not seeing the Print Drivers button is a different issue...can you try selecting fist Photoshop Manages Colr then selecy Print Manages Color and see if the Print Settings button shows up?

                                                                   

                                                                  Personally, I've not been bitten by this issue but I've seen some people who can not select the correct options in the Print dlog. Sorry I can't be of more help...I guess I'm lucky cause everything seems to work for me :~(

                                                                  • 30. Re: Photoshop 5.1 printing to Epson issues
                                                                    madameblossom Community Member

                                                                    This morning I rang the Epson US about this issue and as we were speaking I appear to have resolved the issue within Photoshop 5.1 of the 'Print Settings' button not activating when 'Printer Manages color'. (on Mac, Epson Stylus Photo R3000)

                                                                     

                                                                    It seems to get round this issue you have to go to 'Photoshop manages color', then hit Print Settings, and then when that dialogue box opens hit 'Save' (it seems regardless of what details show there). Go back to the main print dialogue box and set 'Printer manages color'. Only then it seems the 'Print Settings' box will activate allowing you to go to the drop-down menu and select paper/greyscale or colour etc, but you have to 'save' under 'Photoshop manages color' before this will work.

                                                                     

                                                                    Epson said they will alert the Epson team about this bug which seems to be a driver issue and will have the bug fixed on driver updates.

                                                                    I have asked Epson about whether they recommend installing the Apple supplied EPSON Printer Software Updates or not, and am waiting on their reply.

                                                                     

                                                                    Anyway, it seems the problem is now solved.

                                                                    • 31. Re: Photoshop 5.1 printing to Epson issues
                                                                      angelanorth Community Member

                                                                      Madameb, as I read this, I assumed the problem was that your preset was "last used settings" and that you had used B/W previously. glad to hear it's resolved anyway.

                                                                       

                                                                      My question: I am having issues with Epson SP 2200 printer, brand new Imac LION and newly purchased CS5.5. When printing in Photoshop - going through many tests, paper & ink to adjust color.

                                                                       

                                                                      So - I have found from Apple site a page where drivers can be downloaded rather than relying on the Apple software updates - I don't know diff between Epson and CUPS but should I just download the driver from the Apple site or am I going to have the same problems as with the software update driver installations?

                                                                      (page here: http://support.apple.com/downloads/#printer%20drivers)

                                                                      Any help appreciated.

                                                                       

                                                                      Oh and for illustrations in color: let Photoshop manage?   thanks