33 Replies Latest reply: Dec 8, 2012 12:43 PM by Noel Carboni RSS

    Cs6 slow, lagging performance

    Microbilla

      As in the title, I have Photoshop cs6 and I cannot make it work properly. It's almost as the program was running on a much slower system. Common optimization has given no results. I can wait 5 seconds or more before seeing the effect of a command or brush stroke.

      Cs5 gives no such probelms. I have a 64 bit Windows 7, but 32 and 64 bit versions behave the same.

        • 1. Re: Cs6 slow, lagging performance
          Microbilla Community Member

          Here are my specs:

           

          Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64

          Operating System: Windows 7 64-bit

          Version: 6.1 Service Pack 1

          System architecture: AMD CPU Family:15, Model:5, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3

          Physical processor count: 3

          Processor speed: 3314 MHz

          Built-in memory: 16382 MB

          Free memory: 14239 MB

          Memory available to Photoshop: 14750 MB

          Memory used by Photoshop: 94 %

          Image tile size: 132K

          Image cache levels: 4

          OpenGL Drawing: Enabled.

          OpenGL Drawing Mode: Advanced

          OpenGL Allow Normal Mode: True.

          OpenGL Allow Advanced Mode: True.

          OpenGL Allow Old GPUs: Not Detected.

          Video Card Vendor: NVIDIA Corporation

          Video Card Renderer: GeForce 9800 GTX/9800 GTX+/PCIe/SSE2

          Display: 2

          Display Bounds:=  top: 0, left: 1920, bottom: 1200, right: 3520

          Display: 1

          Display Bounds:=  top: 0, left: 0, bottom: 1080, right: 1920

          Video Card Number: 1

          Video Card: NVIDIA GeForce 9800 GTX/9800 GTX+

          OpenCL Unavailable

          Driver Version: 8.17.12.9610

          Driver Date: 20120229000000.000000-000

          Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

          Video Mode: 1920 x 1080 x 4294967296 colori

          Video Card Caption: NVIDIA GeForce 9800 GTX/9800 GTX+

          Video Card Memory: 512 MB

          Video Rect Texture Size: 8192

          Serial number: Tryout Version

          Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\

          Temporary file path: C:\Users\FRANCE~1\AppData\Local\Temp\

          Photoshop scratch has async I/O enabled

          Scratch volume(s):

            F:\, 135,2G, 43,5G free

            E:\, 97,7G, 59,3G free

            C:\, 232,8G, 167,8G free

          Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\

          Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\

          Additional Plug-ins folder: not set

           

          Installed components:

             A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

             ACE.dll   ACE 2012/01/18-15:07:40   66.492997   66.492997

             adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

             AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  

             AdobeOwl.dll   Adobe Owl 2012/02/09-16:00:02   4.0.93   66.496052

             AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

             AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654  

             AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

             AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661

             AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

             adobe_caps.dll   Adobe CAPS   6,0,29,0  

             AGM.dll   AGM 2012/01/18-15:07:40   66.492997   66.492997

             ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

             aif_core.dll   AIF   3.0   62.490293

             aif_ocl.dll   AIF   3.0   62.490293

             aif_ogl.dll   AIF   3.0   62.490293

             amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

             ARE.dll   ARE 2012/01/18-15:07:40   66.492997   66.492997

             AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

             AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

             Bib.dll   BIB 2012/01/18-15:07:40   66.492997   66.492997

             BIBUtils.dll   BIBUtils 2012/01/18-15:07:40   66.492997   66.492997

             boost_date_time.dll   DVA Product   6.0.0  

             boost_signals.dll   DVA Product   6.0.0  

             boost_system.dll   DVA Product   6.0.0  

             boost_threads.dll   DVA Product   6.0.0  

             cg.dll   NVIDIA Cg Runtime   3.0.00007  

             cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

             CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287

             CoolType.dll   CoolType 2012/01/18-15:07:40   66.492997   66.492997

             data_flow.dll   AIF   3.0   62.490293

             dvaaudiodevice.dll   DVA Product   6.0.0  

             dvacore.dll   DVA Product   6.0.0  

             dvamarshal.dll   DVA Product   6.0.0  

             dvamediatypes.dll   DVA Product   6.0.0  

             dvaplayer.dll   DVA Product   6.0.0  

             dvatransport.dll   DVA Product   6.0.0  

             dvaunittesting.dll   DVA Product   6.0.0  

             dynamiclink.dll   DVA Product   6.0.0  

             ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

             FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

             filter_graph.dll   AIF   3.0   62.490293

             hydra_filters.dll   AIF   3.0   62.490293

             icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

             icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

             image_compiler.dll   AIF   3.0   62.490293

             image_flow.dll   AIF   3.0   62.490293

             image_runtime.dll   AIF   3.0   62.490293

             JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

             libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

             libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  

             LogSession.dll   LogSession   2.1.2.1640  

             mediacoreif.dll   DVA Product   6.0.0  

             MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

             msvcm80.dll   Microsoft� Visual Studio� 2005   8.00.50727.6195  

             msvcm90.dll   Microsoft� Visual Studio� 2008   9.00.30729.1  

             msvcp100.dll   Microsoft� Visual Studio� 2010   10.00.40219.1  

             msvcp80.dll   Microsoft� Visual Studio� 2005   8.00.50727.6195  

             msvcp90.dll   Microsoft� Visual Studio� 2008   9.00.30729.1  

             msvcr100.dll   Microsoft� Visual Studio� 2010   10.00.40219.1  

             msvcr80.dll   Microsoft� Visual Studio� 2005   8.00.50727.6195  

             msvcr90.dll   Microsoft� Visual Studio� 2008   9.00.30729.1  

             pdfsettings.dll   Adobe PDFSettings   1.04  

             Photoshop.dll   Adobe Photoshop CS6   CS6  

             Plugin.dll   Adobe Photoshop CS6   CS6  

             PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383  

             PSArt.dll   Adobe Photoshop CS6   CS6  

             PSViews.dll   Adobe Photoshop CS6   CS6  

             SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

             ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

             tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

             tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

             TfFontMgr.dll   FontMgr   9.3.0.113  

             TfKernel.dll   Kernel   9.3.0.113  

             TFKGEOM.dll   Kernel Geom   9.3.0.113  

             TFUGEOM.dll   Adobe, UGeom�   9.3.0.113  

             updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

             WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

             wu3d.dll   U3D Writer   9.3.0.113  

           

           

          Required plug-ins:

           

             3D Studio 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

             Accented Edges 13.0

             Adaptive Wide Angle 13.0

             ADM 3.11x01

             Angled Strokes 13.0

             Average 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

             Bas Relief 13.0

             BMP 13.0

             Camera Raw 7.0

             Chalk & Charcoal 13.0

             Charcoal 13.0

             Chrome 13.0

             Cineon 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

             Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

             Collada 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

             Color Halftone 13.0

             Colored Pencil 13.0

             CompuServe GIF 13.0

             Cont� Crayon 13.0

             Craquelure 13.0

             Crop and Straighten Photos 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

             Crop and Straighten Photos Filter 13.0

             Crosshatch 13.0

             Crystallize 13.0

             Cutout 13.0

             Dark Strokes 13.0

             De-Interlace 13.0

             Dicom 13.0

             Difference Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

             Diffuse Glow 13.0

             Displace 13.0

             Dry Brush 13.0

             Eazel Acquire 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

             Embed Watermark 4.0

             Entropy 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

             Extrude 13.0

             FastCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

             Fibers 13.0

             Film Grain 13.0

             Filter Gallery 13.0

             Flash 3D 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

             Fresco 13.0

             Glass 13.0

             Glowing Edges 13.

          • 2. Re: Cs6 slow, lagging performance
            Adam Jerugim Adobe Employee

            Have you tried disabling "Use Graphics Processor" in the performance preferences?  You can also try changing the setting from the default (advanced) to Basic and see if that helps.

             

            Finally, I'd suggest lowering the total amount of RAM allocated to Photoshop to 70% to see if that helps with overall performance.

             

            Please let me know if any of these changes make a difference.  If not, we can try some other steps.

             

            Thanks,

            Adam

            • 3. Re: Cs6 slow, lagging performance
              Microbilla Community Member

              Hello Adam. Thank you for your help, but common performance problems seem not to be the issue here. Disabling the graphics card if anything worsened performance. I just did two system restores so I don't think it's got to do with malware, but you never know.

              • 4. Re: Cs6 slow, lagging performance
                jayjayuk3

                Hi,

                Have you tried updateing you Graphics Card Driver?

                You should be able to run a check here:

                http://www.intel.com/p/en_US/support/detect

                • 5. Re: Cs6 slow, lagging performance
                  Microbilla Community Member

                  Of course I checked if there was any problem with my graphics card driver, but I seem to have the latest version.

                  On a last effort to see if I could make it work, I uninstalled every single thing with the Adobe tool, and now I'm testing the program. Let's see how it goes.

                  • 6. Re: Cs6 slow, lagging performance
                    Microbilla Community Member

                    No luck. It seems to work fine with one-layered documents, but as soon as the count goes up, it becomes sluggish.

                    The strange thing is, that at times the program works almost fine, only to slow down again in a matter of seconds.

                    I'm totally excited about the new painting brushes and all and I really want to upgrade, but what can I do?

                    • 7. Re: Cs6 slow, lagging performance
                      Artur Obrzut Community Member

                      I have exactly the same problem

                      Similar configuration, same system, Intel i7 processor

                      • 8. Re: Cs6 slow, lagging performance
                        Noel Carboni Community Member

                        Someone has said that disabling the little thumbnail icons that show in the Layers panel sometimes has a positive effect.  Not having seen the problem myself, I can't say, but it's another place to look / thing to try.

                         

                         

                        Icons1.jpg

                         

                        Icons2.jpg

                         

                        -Noel

                        • 9. Re: Cs6 slow, lagging performance
                          Microbilla Community Member

                          I did try to disable thumbnails.

                          I'm almost thinking that it could be hardware related. Could it be my processor? I have a triple core, an unusual configuration which Photoshop may be not able to use effectively. Should I wait for a patch?

                          • 10. Re: Cs6 slow, lagging performance
                            Noel Carboni Community Member

                            I wouldn't stop looking for a workaround myself.  It could help you uncover the root cause, which in turn you could provide information on to Adobe.

                             

                            One thing that might be helpful is for you to make a particular file with which you're experiencing the problems available online for others to download and test with.  If nothing else, it could help confirm whether your system specifically has the problem, or its a problem in the file or with the Photoshop software itself.

                             

                            A couple of days ago I had a "slow operation" problem having to do with 3D rendering of some text.  On a prompt from Steve (SG) from Adobe, I began experimenting with different text, and it finally came to light that I actually had a bad font installed.  It wasn't "crash Photoshop" bad, but it was "slow the hell out of Photoshop" bad.  I only mention it because it's possible you have something like that happening as well, and quite likely no future patches to Photoshop would have solved it.  What it finally took for me was to eliminate every ARIALN*.TTF file from my system.

                             

                            Let's see what Adobe says this coming week about this.

                             

                            -Noel

                            • 11. Re: Cs6 slow, lagging performance
                              Chris Cox Adobe Employee

                              Please tell me you forwarded a copy of that font to SteveG....

                              (cause I want to know how the @#$%#% it slows things down)

                              • 12. Re: Cs6 slow, lagging performance
                                Noel Carboni Community Member

                                Yeah, he's got the font files.  I posted a copy of the 4 files I removed online, so you can have it too. 

                                 

                                http://Noel.ProDigitalSoftware.com/temp/ARIALN.zip

                                 

                                -Noel

                                • 13. Re: Cs6 slow, lagging performance
                                  Microbilla Community Member

                                  I'll try creating a file from scratch then, to see if it's older version files that slow me down.

                                  I also have the "can't create scratch file" problem, and reinstalling after cleaning with the Adobe cleaning tool didn't help.

                                  Another unrelated problem: after installing CS6, I also reinstalled CS5, so that I could have something to keep working with. However I got an error saying that I could not install 64 bit version! This has already happened twice.

                                  • 14. Re: Cs6 slow, lagging performance
                                    Chris Cox Adobe Employee

                                    >>>I also have the "can't create scratch file" problem, and reinstalling after cleaning with the Adobe cleaning tool didn't help.

                                     

                                    Reinstalling wouldn't help with a system permissions problem.

                                    You need to fix the permissions on your disks to get rid of the "can't create scratch" error.

                                    • 15. Re: Cs6 slow, lagging performance
                                      Microbilla Community Member

                                      How do I do that?

                                      I've tried messing around with disk options but I can't find any limitation that could be preventing Photoshop from creating the scratch file, so I need to be taught where to look exactly.

                                       

                                      As for different files, some seem to slow performance down more than others, but I suspect it's a matter of sheer size. The program seems to lag even when nothing's open, though not so dramatically. With some files I can work nearly normally - just nearly, though. And my configuration should let me handle much bigger stuff anyway.

                                      • 16. Re: Cs6 slow, lagging performance
                                        station_two Community Member

                                        Microbilla wrote:

                                         

                                        …my configuration should let me handle much bigger stuff anyway.

                                         

                                        Depending on the size of your files, your available scratch disk space is nothing to write home about—or feel unduly confident about either:

                                         

                                        Scratch volume(s):

                                          F:\, 135,2G, 43,5G free

                                          E:\, 97,7G, 59,3G free

                                          C:\, 232,8G, 167,8G free

                                        You have precious little free space on your F and E drives, and on the C drive Photoshop's scratch disk has to slug it out with the swap files of the OS, your web browser's cache, and things like that.

                                         

                                        Just for reference, my primary scratch disk is a dedicated, physically separate, 200 GB internal hard drive.  Many other users have a lot more.  Roughly, in terms of available, contiguous scratch space, figure on at least 35 to 50 times the size of your largest file or more, multiplied by how many files you keep open.

                                         

                                        As for fixing permissions, I'm not a Windows specialist so I can't tell you how, but in essence it boils down to making sure you have full read and write permission on the drives and partitions you want to use as scratch.

                                        • 17. Re: Cs6 slow, lagging performance
                                          Microbilla Community Member

                                          We're talking 100 MB images here - things that CS5 handles with no problem. So yes, even if my available scratch space is small, I still feel I should be able to handle bigger files without all this lag.

                                          • 18. Re: Cs6 slow, lagging performance
                                            station_two Community Member

                                            Microbilla wrote:

                                             

                                            … I still feel I should be able to handle bigger files without all this lag.

                                             

                                            As long as your machine agrees…

                                            • 19. Re: Cs6 slow, lagging performance
                                              Microbilla Community Member

                                              She agrees on CS5, and did with a smaller configuration, too. The problem is with something in CS6. I just wish I knew what...

                                              • 20. Re: Cs6 slow, lagging performance
                                                Curt Y Community Member

                                                Would depend on what you are doing with the 100 meg image.  In CS6 they did change the liquify filter and others.  They added the Mecruy Graphics Engine so many features rely more on the graphics card.

                                                • 21. Re: Cs6 slow, lagging performance
                                                  Noel Carboni Community Member

                                                  You may not be able to do anything immediate about it.  Since Photoshop CS6 is new, it stresses things like display drivers in new ways, and some of them don't work perfectly.  Though you have the latest release at the moment, I'm sure nVidia is working on a new driver to work with Photoshop better as we speak.

                                                   

                                                  Do you see relief if you go into the Preferences menu and disable the [  ] Use Graphics Processor setting?

                                                   

                                                  If that helps, try enabling it but choosing different Advanced settings.

                                                   

                                                  Remember to close and reopen Photoshop after making any of these configuration changes.

                                                   

                                                  -Noel

                                                  • 22. Re: Cs6 slow, lagging performance
                                                    Microbilla Community Member

                                                    There is a new driver from Invidia just released yesterday, but I can't download it right now because of connection problems. I'm hoping it'll help.

                                                    • 23. Re: Cs6 slow, lagging performance
                                                      Artur Obrzut Community Member

                                                      Instaling the new nVidia driver helped me with performance issues

                                                       

                                                      Hope it will do it for all others - thanks!

                                                       

                                                      Artur

                                                      • 24. Re: Cs6 slow, lagging performance
                                                        Microbilla Community Member

                                                        Perhaps I should uninstall CS6 - again - and re-install it after the driver update.

                                                        • 25. Re: Cs6 slow, lagging performance
                                                          Microbilla Community Member

                                                          No joy, unfortunately.

                                                          • 26. Re: Cs6 slow, lagging performance
                                                            Microbilla Community Member

                                                            I'm about to give it for lost. I really want to use the software, but I really can't work like this. My only hope would be to format and re-install everything, but I'm not going to do that; it just so happens that I need the computer to work...

                                                            • 27. Re: Cs6 slow, lagging performance
                                                              Chris Cox Adobe Employee

                                                              So far we haven't reproduced any such slowdown in house (even on really dirty systems).

                                                               

                                                              We have heard from people who have older video card drivers causing slowdowns, and bad anti-virus software (esp. Norton) causing slowdowns.

                                                              • 28. Re: Cs6 slow, lagging performance
                                                                Microbilla Community Member

                                                                Well my video card is rather new, and I have no Norton. Did you try it on systems with a triple-core processor, like mine? I really  think it could be due to that because I see no other possibility.

                                                                • 29. Re: Cs6 slow, lagging performance
                                                                  Chris Cox Adobe Employee

                                                                  We've been running on everything from single core to 32 core systems.

                                                                   

                                                                  Most likely there is still something else on your system that you haven't told us about causing the slowdown.

                                                                  • 30. Re: Cs6 slow, lagging performance
                                                                    Microbilla Community Member

                                                                    But what could it be? Any suggestion? I've run anti-spyware and antivirus software, cleaned useless files and registry system, defragmented, just about anything that could help a normal user.

                                                                    I so much want to format every stupid thing and start from a clean system, and maybe I'll do just that in the weekend.

                                                                    • 31. Re: Cs6 slow, lagging performance
                                                                      Chris Cox Adobe Employee

                                                                      Try turning off other software and utilities to see if they may be interfering.

                                                                       

                                                                      Yes, sometimes it's easier to start with a clean drive and reinstall everything slowly to see where a conflict occurs (which explains why I have 4 bootable OS volumes, plus a stack of spare drives here at home -- yes, I am a Fry's frequent shopper :-).

                                                                      • 32. Re: Cs6 slow, lagging performance
                                                                        robudan

                                                                        Video Card Renderer: GeForce 9800 GTX/9800 GTX+/PCIe/SSE2

                                                                         

                                                                        This might be you're problem

                                                                         

                                                                        On CS6 I've tried GT 240, GTX 9800+ and GTS 450

                                                                        Personally I didn't found a way to enable MPE in CS6 with the the GTX 9800+

                                                                        • 33. Re: Cs6 slow, lagging performance
                                                                          Noel Carboni Community Member

                                                                          Microbilla wrote:

                                                                          ... cleaned useless files and registry system, ...

                                                                           

                                                                          Ugh, don't tell me you ran a "registry cleaner".

                                                                           

                                                                          (This for others reading this thread) You really need to avoid registry cleaners.  They don't do a lot of good, and they introduce a lot of potential problems.  The registry does not need cleaning!

                                                                           

                                                                          -Noel