23 Replies Latest reply: Jun 1, 2012 5:03 PM by Ground-Rat RSS

    DownLoad Error (403)

    Air Stream

      Can't download... Download Error (403)

        • 1. Re: DownLoad Error (403)
          Vikas Talwar Employee Hosts

          Could you please explain a bit more where you are getting this error and the exact error message you are getting.  This will help us in understanding you problem.

          • 2. Re: DownLoad Error (403)
            saurabhGupta1403 Adobe Employee

            Have you tried again and did it work?

            • 3. Re: DownLoad Error (403)
              Air Stream Community Member

              The Download Error occurs in the Adobe Application Manager. I attempt to download a program and I get, "Download Error, please retry (which I have done several times) or contact customer support (which hasn't been easy). Error 403...

              • 4. Re: DownLoad Error (403)
                saurabhGupta1403 Adobe Employee

                Which Os are you on and which version.

                • 5. Re: DownLoad Error (403)
                  ameer72

                  I am for I can not download photoshop 6 and always error 101

                  • 6. Re: DownLoad Error (403)
                    saurabhGupta1403 Adobe Employee

                    Please share the following logs from your machine:

                     

                    On windows: %temp%/AdobeDownload/DLMNative.log

                     

                    On mac: ~/Library/Logs/AdobeDownload/DLMNative.log

                     

                    -thanks

                    • 7. Re: DownLoad Error (403)
                      David__B Employee Hosts

                      I'm moving this thread over to our download/installation forum.

                       

                      For general Creative Cloud Membership questions, here is the FAQ link:

                      http://www.adobe.com/products/creativecloud/faq.html

                       

                      -Dave

                      • 8. Re: DownLoad Error (403)
                        Denzilern

                        There is no information here about how to sort out this error problem. Trying to get hold of support from this page is also absolutely frustrating.s

                        This is what we get from the Adobe application manager.

                         

                        Denzil

                        • 9. Re: DownLoad Error (403)
                          saurabhGupta1403 Adobe Employee

                          Can you please attach the log content here. It will help us identify the problem.

                          • 10. Re: DownLoad Error (403)
                            Mike Lipson Community Member

                            Hi guys - having same issue as Denzilern

                             

                            log file below

                             

                            ----------------------------------

                             

                            05/25/12 17:50:22:144 | [INFO] |  |  |  |  |  |  | AAM URI protocol handler registered.

                            05/25/12 17:50:22:164 | [INFO] |  |  |  |  |  |  | Adobe Application Manager shortcut created at /Applications/

                            05/25/12 17:50:22:574 | [INFO] |  |  |  |  |  |  | AAM Helper: Closing IPC Channel

                            05/25/12 17:50:24:640 | [INFO] |  |  |  |  |  |  | Launching AAM Helper process at start time itself.

                            05/25/12 17:50:25:017 | [INFO] |  |  |  |  |  |  | Session is created and key generated is 17A7A399-D919-4682-AF73-C66029C18992

                            05/25/12 17:50:51:282 | [ERROR] |  |  |  |  |  |  | Failed to get the pref data from the opm db

                            05/25/12 17:51:04:760 | [INFO] |  |  |  |  |  |  | Session is created and key generated is 706A7B12-F9BB-472B-86A9-BE7BE94FB2DD

                            05/25/12 17:51:05:110 | [INFO] | 706A7B12-F9BB-472B-86A9-BE7BE94FB2DD |  |  |  |  |  | The value of ETAG for the file is "66417bef5d6a904b09b647edc71d24aa:1335657217"

                            05/25/12 17:51:06:635 | [INFO] | 706A7B12-F9BB-472B-86A9-BE7BE94FB2DD |  |  |  |  |  | The value of ETAG for the file is "ee25f7aea9949e6a0865622b1b90e35b:1335657217"

                            05/25/12 17:51:08:407 | [INFO] | 706A7B12-F9BB-472B-86A9-BE7BE94FB2DD |  |  |  |  |  | The value of ETAG for the file is "47e7d858d354c37ec79cfa692c1162ca:1335583358"

                            05/25/12 18:04:03:254 | [INFO] |  |  |  |  |  |  | deployment lock has been acquired.

                            05/25/12 18:04:07:984 | [INFO] | 706A7B12-F9BB-472B-86A9-BE7BE94FB2DD |  |  |  |  |  |  launchDE for session = 706A7B12-F9BB-472B-86A9-BE7BE94FB2DD

                            05/25/12 18:04:07:985 | [INFO] | 706A7B12-F9BB-472B-86A9-BE7BE94FB2DD |  |  |  |  |  | Going to init the IPC channel

                            05/25/12 18:04:08:162 | [INFO] | 706A7B12-F9BB-472B-86A9-BE7BE94FB2DD |  |  |  |  |  | De has been launched. Listening on the IPC now...

                            05/25/12 18:04:08:162 | [INFO] | 706A7B12-F9BB-472B-86A9-BE7BE94FB2DD |  |  |  |  |  | IPC has been initialized

                            05/25/12 18:08:16:304 | [INFO] | 706A7B12-F9BB-472B-86A9-BE7BE94FB2DD |  |  |  |  |  | done packet received from the DE with exit code - 0

                            05/25/12 18:08:16:837 | [INFO] |  |  |  |  |  |  | Trying to unmount the dmg mounted at path - /Volumes/Adobe InDesign CS6

                            05/25/12 18:08:18:634 | [INFO] |  |  |  |  |  |  | Trying to unmount the dmg mounted at path - /Volumes/Adobe InDesign CS6

                            05/25/12 18:08:18:714 | [INFO] | 706A7B12-F9BB-472B-86A9-BE7BE94FB2DD |  |  |  |  |  | Going to close the session

                            05/25/12 18:08:20:786 | [INFO] | 706A7B12-F9BB-472B-86A9-BE7BE94FB2DD |  |  |  |  |  | All waiting operations finished for this session

                            05/25/12 18:17:18:136 | [INFO] | 17A7A399-D919-4682-AF73-C66029C18992 |  |  |  |  |  | Going to close the session

                            05/25/12 18:17:18:138 | [INFO] | 17A7A399-D919-4682-AF73-C66029C18992 |  |  |  |  |  | All waiting operations finished for this session

                            05/31/12 14:57:02:433 | [INFO] |  |  |  |  |  |  | Session is created and key generated is A51C4DD0-B2C1-4800-889C-5D5FF5DA2358

                            05/31/12 14:57:04:072 | [WARN] | A51C4DD0-B2C1-4800-889C-5D5FF5DA2358 |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

                            05/31/12 14:57:04:072 | [ERROR] | A51C4DD0-B2C1-4800-889C-5D5FF5DA2358 |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

                            05/31/12 14:57:13:351 | [WARN] | A51C4DD0-B2C1-4800-889C-5D5FF5DA2358 |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

                            05/31/12 14:57:13:351 | [ERROR] | A51C4DD0-B2C1-4800-889C-5D5FF5DA2358 |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

                            05/31/12 14:57:16:737 | [INFO] | A51C4DD0-B2C1-4800-889C-5D5FF5DA2358 |  |  |  |  |  | Going to close the session

                            05/31/12 14:57:16:738 | [INFO] | A51C4DD0-B2C1-4800-889C-5D5FF5DA2358 |  |  |  |  |  | All waiting operations finished for this session

                            05/31/12 15:01:16:006 | [INFO] |  |  |  |  |  |  | Session is created and key generated is 93266430-79B1-4E67-8B05-11EF44652B57

                            05/31/12 15:01:18:277 | [WARN] | 93266430-79B1-4E67-8B05-11EF44652B57 |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

                            05/31/12 15:01:18:277 | [ERROR] | 93266430-79B1-4E67-8B05-11EF44652B57 |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

                            05/31/12 15:01:21:654 | [WARN] | 93266430-79B1-4E67-8B05-11EF44652B57 |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

                            05/31/12 15:01:21:654 | [ERROR] | 93266430-79B1-4E67-8B05-11EF44652B57 |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

                            05/31/12 15:01:25:340 | [WARN] | 93266430-79B1-4E67-8B05-11EF44652B57 |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

                            05/31/12 15:01:25:340 | [ERROR] | 93266430-79B1-4E67-8B05-11EF44652B57 |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

                            05/31/12 15:01:28:140 | [INFO] | 93266430-79B1-4E67-8B05-11EF44652B57 |  |  |  |  |  | Going to close the session

                            05/31/12 15:01:28:141 | [INFO] | 93266430-79B1-4E67-8B05-11EF44652B57 |  |  |  |  |  | All waiting operations finished for this session

                            05/31/12 15:01:45:008 | [INFO] |  |  |  |  |  |  | Session is created and key generated is 4FB4E749-449E-4D3F-B46A-A5D4FFDC850F

                            05/31/12 15:01:46:138 | [WARN] | 4FB4E749-449E-4D3F-B46A-A5D4FFDC850F |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

                            05/31/12 15:01:46:138 | [ERROR] | 4FB4E749-449E-4D3F-B46A-A5D4FFDC850F |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

                            05/31/12 15:01:48:020 | [INFO] | 4FB4E749-449E-4D3F-B46A-A5D4FFDC850F |  |  |  |  |  | Going to close the session

                            05/31/12 15:01:48:021 | [INFO] | 4FB4E749-449E-4D3F-B46A-A5D4FFDC850F |  |  |  |  |  | All waiting operations finished for this session

                            05/31/12 15:03:03:196 | [INFO] |  |  |  |  |  |  | Session is created and key generated is 3E10967C-C73A-4475-BF5F-ADABFD5D17BF

                            05/31/12 15:03:05:132 | [WARN] | 3E10967C-C73A-4475-BF5F-ADABFD5D17BF |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

                            05/31/12 15:03:05:132 | [ERROR] | 3E10967C-C73A-4475-BF5F-ADABFD5D17BF |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

                            05/31/12 15:03:08:560 | [WARN] | 3E10967C-C73A-4475-BF5F-ADABFD5D17BF |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

                            05/31/12 15:03:08:560 | [ERROR] | 3E10967C-C73A-4475-BF5F-ADABFD5D17BF |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

                            05/31/12 15:03:10:219 | [INFO] | 3E10967C-C73A-4475-BF5F-ADABFD5D17BF |  |  |  |  |  | Going to close the session

                            05/31/12 15:03:10:220 | [INFO] | 3E10967C-C73A-4475-BF5F-ADABFD5D17BF |  |  |  |  |  | All waiting operations finished for this session

                            05/31/12 15:03:17:417 | [INFO] |  |  |  |  |  |  | Session is created and key generated is 74F563D7-0820-40AA-81FB-5D1616F25A3F

                            05/31/12 15:03:18:967 | [WARN] | 74F563D7-0820-40AA-81FB-5D1616F25A3F |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

                            05/31/12 15:03:18:967 | [ERROR] | 74F563D7-0820-40AA-81FB-5D1616F25A3F |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

                            05/31/12 15:03:21:072 | [INFO] | 74F563D7-0820-40AA-81FB-5D1616F25A3F |  |  |  |  |  | Going to close the session

                            05/31/12 15:03:21:073 | [INFO] | 74F563D7-0820-40AA-81FB-5D1616F25A3F |  |  |  |  |  | All waiting operations finished for this session

                            05/31/12 15:15:15:881 | [INFO] |  |  |  |  |  |  | Session is created and key generated is AA40581E-2C38-486F-8072-981F7114D454

                            05/31/12 15:15:16:536 | [WARN] | AA40581E-2C38-486F-8072-981F7114D454 |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

                            05/31/12 15:15:16:536 | [ERROR] | AA40581E-2C38-486F-8072-981F7114D454 |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

                            05/31/12 15:15:19:343 | [WARN] | AA40581E-2C38-486F-8072-981F7114D454 |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

                            05/31/12 15:15:19:343 | [ERROR] | AA40581E-2C38-486F-8072-981F7114D454 |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

                            05/31/12 15:15:20:956 | [WARN] | AA40581E-2C38-486F-8072-981F7114D454 |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

                            05/31/12 15:15:20:956 | [ERROR] | AA40581E-2C38-486F-8072-981F7114D454 |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

                            05/31/12 15:15:22:594 | [WARN] | AA40581E-2C38-486F-8072-981F7114D454 |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

                            05/31/12 15:15:22:594 | [ERROR] | AA40581E-2C38-486F-8072-981F7114D454 |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

                            05/31/12 15:15:24:123 | [INFO] | AA40581E-2C38-486F-8072-981F7114D454 |  |  |  |  |  | Going to close the session

                            05/31/12 15:15:24:124 | [INFO] | AA40581E-2C38-486F-8072-981F7114D454 |  |  |  |  |  | All waiting operations finished for this session

                            05/31/12 15:16:20:042 | [INFO] |  |  |  |  |  |  | Session is created and key generated is E72E119B-0106-4538-9A42-8A1FF4EF70A8

                            05/31/12 15:16:20:921 | [WARN] | E72E119B-0106-4538-9A42-8A1FF4EF70A8 |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

                            05/31/12 15:16:20:921 | [ERROR] | E72E119B-0106-4538-9A42-8A1FF4EF70A8 |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

                            05/31/12 15:16:24:860 | [INFO] | E72E119B-0106-4538-9A42-8A1FF4EF70A8 |  |  |  |  |  | Going to close the session

                            05/31/12 15:16:24:861 | [INFO] | E72E119B-0106-4538-9A42-8A1FF4EF70A8 |  |  |  |  |  | All waiting operations finished for this session

                            05/31/12 15:16:36:903 | [INFO] |  |  |  |  |  |  | Session is created and key generated is 060CF575-675E-41C1-9247-29287A521B7D

                            05/31/12 15:16:37:748 | [WARN] | 060CF575-675E-41C1-9247-29287A521B7D |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

                            05/31/12 15:16:37:748 | [ERROR] | 060CF575-675E-41C1-9247-29287A521B7D |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

                            05/31/12 15:16:40:106 | [INFO] | 060CF575-675E-41C1-9247-29287A521B7D |  |  |  |  |  | Going to close the session

                            05/31/12 15:16:40:107 | [INFO] | 060CF575-675E-41C1-9247-29287A521B7D |  |  |  |  |  | All waiting operations finished for this session

                            05/31/12 15:16:46:494 | [INFO] |  |  |  |  |  |  | Session is created and key generated is 747F4831-8F0C-474D-9DBE-C2972A865A1E

                            05/31/12 15:16:47:553 | [WARN] | 747F4831-8F0C-474D-9DBE-C2972A865A1E |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

                            05/31/12 15:16:47:554 | [ERROR] | 747F4831-8F0C-474D-9DBE-C2972A865A1E |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

                            05/31/12 15:16:50:824 | [WARN] | 747F4831-8F0C-474D-9DBE-C2972A865A1E |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

                            05/31/12 15:16:50:824 | [ERROR] | 747F4831-8F0C-474D-9DBE-C2972A865A1E |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

                            05/31/12 15:16:52:771 | [WARN] | 747F4831-8F0C-474D-9DBE-C2972A865A1E |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

                            05/31/12 15:16:52:771 | [ERROR] | 747F4831-8F0C-474D-9DBE-C2972A865A1E |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

                            05/31/12 15:16:54:643 | [WARN] | 747F4831-8F0C-474D-9DBE-C2972A865A1E |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

                            05/31/12 15:16:54:643 | [ERROR] | 747F4831-8F0C-474D-9DBE-C2972A865A1E |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

                            05/31/12 15:16:56:211 | [WARN] | 747F4831-8F0C-474D-9DBE-C2972A865A1E |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

                            05/31/12 15:16:56:211 | [ERROR] | 747F4831-8F0C-474D-9DBE-C2972A865A1E |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

                            05/31/12 15:16:57:522 | [WARN] | 747F4831-8F0C-474D-9DBE-C2972A865A1E |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

                            05/31/12 15:16:57:522 | [ERROR] | 747F4831-8F0C-474D-9DBE-C2972A865A1E |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

                            05/31/12 15:17:01:730 | [INFO] | 747F4831-8F0C-474D-9DBE-C2972A865A1E |  |  |  |  |  | Going to close the session

                            05/31/12 15:17:01:730 | [INFO] | 747F4831-8F0C-474D-9DBE-C2972A865A1E |  |  |  |  |  | All waiting operations finished for this session

                            05/31/12 16:06:22:459 | [INFO] |  |  |  |  |  |  | Session is created and key generated is BBB131BC-EE09-464B-BA6E-BCB7A832059B

                            05/31/12 16:06:23:719 | [WARN] | BBB131BC-EE09-464B-BA6E-BCB7A832059B |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

                            05/31/12 16:06:23:719 | [ERROR] | BBB131BC-EE09-464B-BA6E-BCB7A832059B |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

                            05/31/12 16:06:27:727 | [WARN] | BBB131BC-EE09-464B-BA6E-BCB7A832059B |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

                            05/31/12 16:06:27:727 | [ERROR] | BBB131BC-EE09-464B-BA6E-BCB7A832059B |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

                            05/31/12 16:06:29:041 | [WARN] | BBB131BC-EE09-464B-BA6E-BCB7A832059B |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

                            05/31/12 16:06:29:041 | [ERROR] | BBB131BC-EE09-464B-BA6E-BCB7A832059B |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

                            05/31/12 16:06:30:627 | [WARN] | BBB131BC-EE09-464B-BA6E-BCB7A832059B |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

                            05/31/12 16:06:30:628 | [ERROR] | BBB131BC-EE09-464B-BA6E-BCB7A832059B |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

                            05/31/12 16:06:48:692 | [INFO] | BBB131BC-EE09-464B-BA6E-BCB7A832059B |  |  |  |  |  | Going to close the session

                            05/31/12 16:06:48:693 | [INFO] | BBB131BC-EE09-464B-BA6E-BCB7A832059B |  |  |  |  |  | All waiting operations finished for this session

                            05/31/12 17:24:15:709 | [INFO] |  |  |  |  |  |  | Session is created and key generated is 990DB190-5A9A-4D7F-8E5C-7EAFC177727F

                            05/31/12 17:24:16:294 | [WARN] | 990DB190-5A9A-4D7F-8E5C-7EAFC177727F |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

                            05/31/12 17:24:16:295 | [ERROR] | 990DB190-5A9A-4D7F-8E5C-7EAFC177727F |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

                            05/31/12 17:29:57:575 | [WARN] | 990DB190-5A9A-4D7F-8E5C-7EAFC177727F |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

                            05/31/12 17:29:57:575 | [ERROR] | 990DB190-5A9A-4D7F-8E5C-7EAFC177727F |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

                            05/31/12 17:33:33:723 | [INFO] | 990DB190-5A9A-4D7F-8E5C-7EAFC177727F |  |  |  |  |  | Going to close the session

                            05/31/12 17:33:33:724 | [INFO] | 990DB190-5A9A-4D7F-8E5C-7EAFC177727F |  |  |  |  |  | All waiting operations finished for this session

                            05/31/12 17:35:28:693 | [INFO] |  |  |  |  |  |  | Session is created and key generated is BD442AC0-7AA3-4297-99D6-98508DB46DB3

                            05/31/12 17:35:30:488 | [WARN] | BD442AC0-7AA3-4297-99D6-98508DB46DB3 |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

                            05/31/12 17:35:30:488 | [ERROR] | BD442AC0-7AA3-4297-99D6-98508DB46DB3 |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

                            05/31/12 17:35:33:962 | [WARN] | BD442AC0-7AA3-4297-99D6-98508DB46DB3 |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

                            05/31/12 17:35:33:963 | [ERROR] | BD442AC0-7AA3-4297-99D6-98508DB46DB3 |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

                            05/31/12 17:35:36:729 | [WARN] | BD442AC0-7AA3-4297-99D6-98508DB46DB3 |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

                            05/31/12 17:35:36:730 | [ERROR] | BD442AC0-7AA3-4297-99D6-98508DB46DB3 |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

                            05/31/12 17:35:42:274 | [INFO] | BD442AC0-7AA3-4297-99D6-98508DB46DB3 |  |  |  |  |  | Going to close the session

                            05/31/12 17:35:42:603 | [INFO] | BD442AC0-7AA3-4297-99D6-98508DB46DB3 |  |  |  |  |  | All waiting operations finished for this session

                            05/31/12 17:36:04:943 | [INFO] |  |  |  |  |  |  | Session is created and key generated is 8C3A0178-03A5-454D-BD20-023DE0B2DFE8

                            05/31/12 17:36:07:092 | [WARN] | 8C3A0178-03A5-454D-BD20-023DE0B2DFE8 |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

                            05/31/12 17:36:07:092 | [ERROR] | 8C3A0178-03A5-454D-BD20-023DE0B2DFE8 |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

                            05/31/12 17:36:11:467 | [INFO] | 8C3A0178-03A5-454D-BD20-023DE0B2DFE8 |  |  |  |  |  | Going to close the session

                            05/31/12 17:36:11:467 | [INFO] | 8C3A0178-03A5-454D-BD20-023DE0B2DFE8 |  |  |  |  |  | All waiting operations finished for this session

                            • 11. Re: DownLoad Error (403)
                              Mike Lipson Community Member

                              Succesfully was able to log in to AAM and start download after removing following folders from System level Application Support, quitting InDesign CS6 then relogging into creative.adobe.com.

                               

                               

                               

                              AAMUpdater

                              AAMUpdaterInventory

                              AdobeApplicationManager

                              • 12. Re: DownLoad Error (403)
                                Denzilern Community Member

                                This is the error message that I got.

                                 

                                 

                                Denzil

                                • 13. Re: DownLoad Error (403)
                                  dugjacobs Community Member

                                  This is my error for MUSE download and install..

                                   

                                  06/01/12 06:19:51:953 | [WARN] | {CCDE7BA6-DF71-45F6-8F55-E51635801FAF} |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

                                  06/01/12 06:19:51:953 | [ERROR] | {CCDE7BA6-DF71-45F6-8F55-E51635801FAF} |  |  |  |  |  | Failed to get the file size for the file (http://ccmdl.adobe.com/AdobeProducts/MUSE/1/win32/Muse_1_0_CCM_LS10.exe). DLE error status is -2

                                   

                                  As of late June 2. I was able to download Muse on my home comp. via the AAM system :-)

                                   

                                  Message was edited by: mrbugjacobs

                                  • 14. Re: DownLoad Error (403)
                                    historus4

                                    Same here:

                                     

                                    ...

                                    06/01/12 14:01:58:590 | [INFO] |  |  |  |  |  |  | AAM URI protocol handler registered.

                                    06/01/12 14:01:58:591 | [WARN] |  |  |  |  |  |  | AAM URI: Failed to create Adobe Application Manager shortcut.

                                    06/01/12 14:03:18:009 | [INFO] |  |  |  |  |  |  | AAM URI protocol handler registered.

                                    06/01/12 14:03:18:010 | [WARN] |  |  |  |  |  |  | AAM URI: Failed to create Adobe Application Manager shortcut.

                                    06/01/12 14:03:30:812 | [INFO] |  |  |  |  |  |  | Session is created and key generated is 68175249-904D-4180-BABE-FE9674525261

                                    06/01/12 14:03:31:507 | [WARN] | 68175249-904D-4180-BABE-FE9674525261 |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

                                    06/01/12 14:03:31:507 | [ERROR] | 68175249-904D-4180-BABE-FE9674525261 |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

                                    06/01/12 14:03:35:966 | [INFO] | 68175249-904D-4180-BABE-FE9674525261 |  |  |  |  |  | Going to close the session

                                    06/01/12 14:03:35:968 | [INFO] | 68175249-904D-4180-BABE-FE9674525261 |  |  |  |  |  | All waiting operations finished for this session

                                    06/01/12 14:07:35:607 | [INFO] |  |  |  |  |  |  | Session is created and key generated is C5F53B0A-086E-4DF1-8B7F-FE003250FD4E

                                    06/01/12 14:07:36:304 | [WARN] | C5F53B0A-086E-4DF1-8B7F-FE003250FD4E |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

                                    06/01/12 14:07:36:305 | [ERROR] | C5F53B0A-086E-4DF1-8B7F-FE003250FD4E |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

                                    06/01/12 14:07:40:420 | [INFO] | C5F53B0A-086E-4DF1-8B7F-FE003250FD4E |  |  |  |  |  | Going to close the session

                                    06/01/12 14:07:40:421 | [INFO] | C5F53B0A-086E-4DF1-8B7F-FE003250FD4E |  |  |  |  |  | All waiting operations finished for this session

                                    06/01/12 14:10:13:312 | [INFO] |  |  |  |  |  |  | Session is created and key generated is 750BA72D-1094-4B1C-9982-DB890C965D7D

                                    06/01/12 14:10:14:409 | [WARN] | 750BA72D-1094-4B1C-9982-DB890C965D7D |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

                                    06/01/12 14:10:14:409 | [ERROR] | 750BA72D-1094-4B1C-9982-DB890C965D7D |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

                                    06/01/12 14:10:17:639 | [WARN] | 750BA72D-1094-4B1C-9982-DB890C965D7D |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

                                    06/01/12 14:10:17:640 | [ERROR] | 750BA72D-1094-4B1C-9982-DB890C965D7D |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

                                    06/01/12 14:11:13:794 | [INFO] | 750BA72D-1094-4B1C-9982-DB890C965D7D |  |  |  |  |  | Going to close the session

                                    06/01/12 14:11:13:794 | [INFO] | 750BA72D-1094-4B1C-9982-DB890C965D7D |  |  |  |  |  | All waiting operations finished for this session

                                    06/01/12 14:12:04:873 | [INFO] |  |  |  |  |  |  | AAM URI protocol handler registered.

                                    06/01/12 14:12:04:918 | [INFO] |  |  |  |  |  |  | Adobe Application Manager shortcut created at /Applications/

                                    06/01/12 14:12:14:470 | [INFO] |  |  |  |  |  |  | Session is created and key generated is 85280327-709A-458B-9A01-D1C417329B34

                                    06/01/12 14:12:15:511 | [WARN] | 85280327-709A-458B-9A01-D1C417329B34 |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

                                    06/01/12 14:12:15:512 | [ERROR] | 85280327-709A-458B-9A01-D1C417329B34 |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

                                    06/01/12 14:14:23:232 | [INFO] | 85280327-709A-458B-9A01-D1C417329B34 |  |  |  |  |  | Going to close the session

                                    06/01/12 14:14:23:233 | [INFO] | 85280327-709A-458B-9A01-D1C417329B34 |  |  |  |  |  | All waiting operations finished for this session

                                    • 15. Re: DownLoad Error (403)
                                      Agnima Community Member

                                      Same problem here: Mac OS, error 403 trying to download Photoshop via Creative Cloud AAM. Other apps loaded fine.

                                       

                                      Screen Shot 2012-06-01 at 9.png

                                      • 16. Re: DownLoad Error (403)
                                        Denzilern Community Member

                                        I am just the end user? Where would I find these log content? Your system

                                        is not the best when it comes to helping the end user.

                                         

                                        Denzil

                                        • 17. Re: DownLoad Error (403)
                                          historus4 Community Member

                                          On windows: %temp%/AdobeDownload/DLMNative.log

                                           

                                          On mac: ~/Library/Logs/AdobeDownload/DLMNative.log (on Lion open the Terminal app and type "open Library/" then go to the subfolder)

                                          • 18. Re: DownLoad Error (403)
                                            Denzilern Community Member

                                            Sorry. That did not help I cannot find that location on my computer, I

                                            checked all Adobe folders. I checked the windows folder. I checked all Temp

                                            folders I came across. I even did a search for the location using the

                                            windows search option. I cannot find that location. I think it will be

                                            easier to phone???

                                             

                                            Denzil

                                            • 19. Re: DownLoad Error (403)
                                              historus4 Community Member

                                              In MS-DOS and Microsoft Windows, the temporary directory is set by the environment variable TEMP. Originally, the default was c:\Temp, then %Windows%\Temp. In the XP era, the temporary directory was set per-user as Local Settings\Temp, although still user-relocatable. For Windows Vista, 7 & 8 the temp location has moved again to within the AppData section of the User Profile typically C:\Users\User Name\AppData\Local\Temp. In all versions of Windows the temp location can be accessed, for example in Explorer, Run... boxes and in application's internal code by using %temp%, as with other environmental variables it is synonymous with the full path.

                                              from http://en.wikipedia.org/wiki/Temporary_folder

                                              • 20. Re: DownLoad Error (403)
                                                brsaumure

                                                Hey everyone,

                                                 

                                                I've encountered the same issue!

                                                Where is support?

                                                Good thing there is a 30 day money back guarantee on subscriptions!

                                                 

                                                Adobe AppMgrDLError.jpg

                                                 

                                                 

                                                 

                                                 

                                                06/01/12 13:22:22:576 | [INFO] |  |  |  |  |  |  | Calling regsvr32 C:\Windows\system32\regsvr32.exe /s C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\CCM\Utilities

                                                06/01/12 13:22:22:980 | [INFO] |  |  |  |  |  |  | Finished regsvr32. Exit code: 0

                                                06/01/12 13:22:22:980 | [INFO] |  |  |  |  |  |  | Calling regsvr32 C:\Windows\system32\regsvr32.exe /s C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\CCM\Utilities

                                                06/01/12 13:22:23:317 | [INFO] |  |  |  |  |  |  | Finished regsvr32. Exit code: 0

                                                06/01/12 13:22:23:317 | [INFO] |  |  |  |  |  |  | AAM URI protocol handler registered.

                                                06/01/12 13:22:23:546 | [INFO] |  |  |  |  |  |  | AAM URI: AAM shortcut created on all user's desktop and start menu adobe folder.

                                                06/01/12 13:23:00:601 | [INFO] |  |  |  |  |  |  | Calling regsvr32 C:\Windows\system32\regsvr32.exe /s C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\CCM\Utilities

                                                06/01/12 13:23:00:727 | [INFO] |  |  |  |  |  |  | Finished regsvr32. Exit code: 0

                                                06/01/12 13:23:00:728 | [INFO] |  |  |  |  |  |  | Calling regsvr32 C:\Windows\system32\regsvr32.exe /s C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\CCM\Utilities

                                                06/01/12 13:23:00:874 | [INFO] |  |  |  |  |  |  | Finished regsvr32. Exit code: 0

                                                06/01/12 13:23:00:874 | [INFO] |  |  |  |  |  |  | AAM URI protocol handler registered.

                                                06/01/12 13:23:00:919 | [INFO] |  |  |  |  |  |  | AAM URI: AAM shortcut created on all user's desktop and start menu adobe folder.

                                                06/01/12 13:23:43:314 | [INFO] |  |  |  |  |  |  | Session is created and key generated is {B18B373D-6218-417C-A772-3889A2F5CBBE}

                                                06/01/12 13:23:46:521 | [WARN] | {B18B373D-6218-417C-A772-3889A2F5CBBE} |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

                                                06/01/12 13:23:46:521 | [ERROR] | {B18B373D-6218-417C-A772-3889A2F5CBBE} |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/win32/AAMVersion.xml). DLE error status is -2

                                                06/01/12 13:23:54:540 | [WARN] | {B18B373D-6218-417C-A772-3889A2F5CBBE} |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

                                                06/01/12 13:23:54:541 | [ERROR] | {B18B373D-6218-417C-A772-3889A2F5CBBE} |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/win32/AAMVersion.xml). DLE error status is -2

                                                06/01/12 13:27:10:662 | [INFO] | {B18B373D-6218-417C-A772-3889A2F5CBBE} |  |  |  |  |  | Going to close the session

                                                06/01/12 13:27:10:665 | [INFO] | {B18B373D-6218-417C-A772-3889A2F5CBBE} |  |  |  |  |  | All waiting operations finished for this session

                                                06/01/12 13:31:58:952 | [INFO] |  |  |  |  |  |  | Session is created and key generated is {523BE79C-0026-41D3-9212-966B08519DBD}

                                                06/01/12 13:32:02:168 | [WARN] | {523BE79C-0026-41D3-9212-966B08519DBD} |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

                                                06/01/12 13:32:02:168 | [ERROR] | {523BE79C-0026-41D3-9212-966B08519DBD} |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/win32/AAMVersion.xml). DLE error status is -2

                                                06/01/12 13:34:48:380 | [WARN] | {523BE79C-0026-41D3-9212-966B08519DBD} |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

                                                06/01/12 13:34:48:380 | [ERROR] | {523BE79C-0026-41D3-9212-966B08519DBD} |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/win32/AAMVersion.xml). DLE error status is -2

                                                06/01/12 13:34:52:970 | [WARN] | {523BE79C-0026-41D3-9212-966B08519DBD} |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

                                                06/01/12 13:34:52:971 | [ERROR] | {523BE79C-0026-41D3-9212-966B08519DBD} |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/win32/AAMVersion.xml). DLE error status is -2

                                                06/01/12 13:34:56:385 | [INFO] | {523BE79C-0026-41D3-9212-966B08519DBD} |  |  |  |  |  | Going to close the session

                                                06/01/12 13:34:56:386 | [INFO] | {523BE79C-0026-41D3-9212-966B08519DBD} |  |  |  |  |  | All waiting operations finished for this session

                                                06/01/12 13:35:18:846 | [INFO] |  |  |  |  |  |  | Session is created and key generated is {4BFDA2FC-C751-42FC-B0B5-C3EBFCF6F999}

                                                06/01/12 13:35:21:930 | [WARN] | {4BFDA2FC-C751-42FC-B0B5-C3EBFCF6F999} |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

                                                06/01/12 13:35:21:930 | [ERROR] | {4BFDA2FC-C751-42FC-B0B5-C3EBFCF6F999} |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/win32/AAMVersion.xml). DLE error status is -2

                                                • 21. Re: DownLoad Error (403)
                                                  brsaumure Community Member

                                                  I managed to get assistance from Support.

                                                  They had me DL the trial version of my product outside of https://creative.adobe.com/apps bypassing application manager.

                                                  Install, log-in and and activate.

                                                  Support indicated Adobe is working on the Application manager issue.

                                                  • 22. Re: DownLoad Error (403)
                                                    zendodo

                                                    Sadly, there is no Mac OSX trial version of Acrobat Pro, which is what I need right now, to do my JOB.

                                                    • 23. Re: DownLoad Error (403)
                                                      Ground-Rat Community Member

                                                      Having the same issue. I've read all the post. First I wasn't able to install the creative cloud app because it failed and no service response. I then downloaded CS6 Master Collection without AAM and installed. No problems with the install, but update through Photoshot, InDesign, and Illustrator fails because 'server is not responding'. I tried dloading AAM independently it installed but now I get the 403 error. Acrobat X was able to update without a problem though.

                                                       

                                                      I did the steps as mentioned in other post. I can connect to secure sites no problem from my home network on a one month old Win7 x64 laptop. The only firewall is the windows one and I checked it and saw no entries for Adobe. This seems to be a very wide spread problem with no clear solutions.