Why can't I see the Global Settings Manager - only the Local Settings Manager

[Fishpondsjon]

I've had an issue with Facebook content for months following an upgrade several versions ago - can't see my own uploaded videos or certain other content although some you tube embedded stuff is starting to work since the last upgrade.

I've tried deleting various bits such as

%appdata%\Adobe

%appdata%\Macromedia

But no joy.

I wanted to see if anything on the global settings manager might have something to do with it but I get a blank where the various manager function screens should appear.

Any suggestions on how I can see MPG/MPEG/VID content, why my own uploaded stuff doesn't play and why I can't see the global settings manager bits and pieces.

Thanks,

Jon

32bit Win 7 HP

IE9/Firefox

[chris.campbell]

Hi Jon,

What version of Flash Player is reported on this page?

http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

[Fishpondsjon]

Hi Chris,

11.2.202.235 is what appears in the box.

Hope you can help

Regards,

Jon

[Fishpondsjon]

Bump (still struggling)

[chris.campbell]

Hi Jon,

I know you mentioned IE and Firefox, but could you give Chrome a shot to see if the settings panel is still blank?

[Fishpondsjon]

Hi Chris - yep - for the first time, using chrome, I could see the settings manager.

Now is there anything there that might prevent my seeing my own uploaded videos on Fb - I can see some but not all youtube stuff but other embeds aren't working... original file format compatibility perhaps?

J

[chris.campbell]

Are the videos failing to appear in Chrome too?  Any chance you could give me a couple example URL's so I can take a look?