2 Replies Latest reply: May 23, 2012 9:39 AM by gwhPoster RSS

    CS6 crashes when opening CS5 document

    gwhPoster Community Member

      Hi Everyone,

       

      I'm trying to open up a CS5 document in CS6. It gets part the way there as it attempts to open it and it flashes a "Missing fonts" dialogue but I can't see which fonts are missing. After that the program just crashes. I can open up the file with no problems in CS5 though so I don't know what the problem is.

       

      I read in another thread about how corrupt fonts can cause problems but if there's no problem in CS5 then I don't know how that could be contributing. Also, I ran font doctor on all my system fonts and fonts in Suitcase and there wasn't any major problems.

       

      I wondered if anyone has any advice about how to solve this?

       

      Really appreciate any help.

       

      Thanks