I talked with someone from Adobe earlier and they told me that I cant upgrade to another student and teacher edition but I can upgrade to a retail version still at no cost. They also sent me a link to a page telling me more about how to claim the upgrade, and the page mentions a "coupon code" that I have to enter during checkout.
This was the email I got:
Free upgrade to Creative Suite 6
Thank you for your recent purchase of Adobe® Creative Suite® software. We're pleased to inform you that your purchase entitles you to a complimentary upgrade to the equivalent CS6 product (download version only).
To redeem your complimentary upgrade, follow these steps:
Find your equivalent CS6 product here.*
Once you locate your equivalent CS6 product, select the “Upgrade from” option and complete all the required information.
When your information is complete, select the “Add to Cart” button (the promotion price of US$0.00 will be displayed).
Finally, select “Checkout” to complete the process.
You have until August 5, 2012 to redeem the offer. Thank you for being our customer. We value your continued loyalty.
Adobe Systems Incorporated
Learn more about what's new in Creative Suite 6.
* If your CS6 product equivalent is not displayed, you will have to select “Products” from the top menu and find your product equivalent through adobe.com.
The email didnt include a coupon code, and I followed the steps but the price remains at the regular upgrade price. I read on the "how to claim" page the associate showed me that I would be getting a code no later than May 31st. Do you think this email was maybe informing me that I am eligible for an upgrade and that they would send me a coupon code at a later date?
This took me a couple of attempts.
You must follow the link in your email to the Adobe store. Regardless of the version you bought before you seem to need to upgrade to the full version (upgrade pricing unavailable from Student & Teacher).
• Select your product etc as usual, ensure you are upgrading like for like (e.g. design standard 5.5 for design standard 6).
• Select download (not boxed)
• Add to basket. Only now will the price alter to 0.00
• Secure checkout
Failing that, once you click the "Find your equivalent product here" link you will see your promotional code within the url.
Best of luck,
THANK YOU SO MUCH STEWIE!!!!!
Before, when I was trying to upgrade, it was still showing up in my cart at the normal price. I didn't notice that the promo code was within the URL. Everything is fine now. I just copied and pasted the promo code so now the upgrade is at $0 in my cart.
I really appreciate your help guys. As someone new to Adobe.com I'm glad theres a community I can go to that is always willing to help.