I have an issue with After Effects "freezing" or locking up when I try to use any sub-command under the "Preferences" menu. Any guidance fixing this would be greatly appreciated. I have a quad-core Intel PC with 8 gig of memory. The applications are installed on a 2 Tb drive. I don't think memory or space is an issue.
That's a weird one. Never heard of such a thing happening before.
You can help us eliminate a lot of things that only MIGHT be the cause and perhaps give us the clue to an accurate diagnosis by answering the questions you'll find here.