15 Replies Latest reply: May 24, 2012 12:47 PM by Johannes Eckert RSS

    Grey Screen in iPad Content Viewer

    Scott Landis Community Member

      A number of co-workers and clients have reported that when viewing a folio for the first time on a new device, a grey screen appears instead of the content. In general, the problem is fixed by closing the Conent Viewer in the app tray and restarting the app.


      I have only seen the issue once, but it has been reported to me a number of times and while it's no problem for my co-workers, we would prefer that when a client sees a draft of their folio for the first time, they are not fighitng with the software. As my sale person said, "we're losing the 'wow' factor.


      Any one else experiencing this issue or any expected fix?