14 Replies Latest reply: Dec 6, 2013 8:33 AM by Meredith Payne Stotzner RSS

    PS CS6 has no sound with AVCHD videos from Sony Cybershot

    BrianPAustin Community Member

      System Specs:

      ---------------------

      PS CS6, fully updated

      win7/64 fully patched

      16gb ram, 11+ GB free

      ssd scratch drive, 40gb free

      camera:  Sony cybershot dsc-hx30v

      files: *.MTS

      CPU: intel quad core sandy bridge 2600k, 3.4Ghz

      GPU: AMD 6950 2gb

       

      The videos play fine in VLC 2.0.1, windows media player, GSpot 2.70a (in thumbnail window). An ancient Nero showtime even sort of plays the video (choppy and partially mangled), but the audio is fine. VLC and WMP play smoothly at full screen, 2560x1600.

       

      In PS, there is no audio. Both microphone icons have sound waves emanating and I have tried all 4 combinations of mute and play.

       

      I can edit and save them to h.264, high quality, 1920x1080, 59.94 fps, progressive *.mp4 file. The video plays on the other players, but again there is no sound.

       

      GSpot shows LAV splitter -> ffdshow addio decoder -> ac3filter -> default directSound device (see details below)

       

      When playing in PS, the video is choppy. It will play for ~1/2 second and then stutter.

       

      Searching for a suitable group with key words (photoshop cs6 avchd video no sound)

      yields 505 groups. Looks like any group to have ever had cs6 in a thread. Hmmm.

       

      It can't be a codec problem if every other video product I have plays the files. It is certainly not a hardware limitation. It looks like a PS bug.

       

      ========================================

      GSpot audio dump:

      - -TypeREND
      - -FunctionRenderer
      DSH4CCPCM
      DSHFriendly NameDefault DirectSound Device
      DSHDirectShow CLSIDCLSID_DSoundRender {79376820-07D0-11CF-A24D-0020AFD79767}
      FILFile DescriptionDirectShow Runtime.
      FILCompany NameMicrosoft Corporation
      FILFile Version6.6.7600.16385 (win7_rtm.090713-1255)
      FILInternal NameQuartz.dll
      FILLegal Copyright© Microsoft Corporation. All rights reserved.
      FILOriginal FilenameQuartz.dll.mui
      FILProduct NameMicrosoft® Windows® Operating System
      FILProduct Version6.6.7600.16385
      REGDriver FileC:\Windows\SysWOW64\quartz.dll
      REGMerit0x00800000

       

      ================================================================

      PS help -> sys_info:

      Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64

      Operating System: Windows 7 64-bit

      Version: 6.1 Service Pack 1

      System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

      Physical processor count: 4

      Logical processor count: 8

      Processor speed: 3400 MHz

      Built-in memory: 16361 MB

      Free memory: 11667 MB

      Memory available to Photoshop: 14721 MB

      Memory used by Photoshop: 81 %

      Image tile size: 128K

      Image cache levels: 4

      OpenGL Drawing: Enabled.

      OpenGL Drawing Mode: Advanced

      OpenGL Allow Normal Mode: True.

      OpenGL Allow Advanced Mode: True.

      OpenGL Allow Old GPUs: Not Detected.

      Video Card Vendor: ATI Technologies Inc.

      Video Card Renderer: AMD Radeon HD 6900 Series

      Display: 1

      Display Bounds:=  top: 0, left: 0, bottom: 1600, right: 2560

      Video Card Number: 1

      Video Card: AMD Radeon HD 6900 Series

      OpenCL Unavailable

      Driver Version: 8.850.0.0

      Driver Date: 20110419000000.000000-000

      Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.d ll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

      Video Mode: 2560 x 1600 x 4294967296 colors

      Video Card Caption: AMD Radeon HD 6900 Series

      Video Card Memory: 2048 MB

      Video Rect Texture Size: 16384

      Serial number:xxxxxxxxxxxxxxxxxxxxxxxxxx

      Application folder: E:\photoshop6\Adobe Photoshop CS6 (64 Bit)\

      Temporary file path: C:\Users\brianp\AppData\Local\Temp\

      Photoshop scratch has async I/O enabled

      Scratch volume(s):

        H:\, 74.2G, 39.6G free

        E:\, 26.7G, 20.4G free

      Required Plug-ins folder: E:\photoshop6\Adobe Photoshop CS6 (64 Bit)\Required\

      Primary Plug-ins folder: E:\photoshop6\Adobe Photoshop CS6 (64 Bit)\Plug-ins\

      Additional Plug-ins folder: not set

       

      Installed components:

         A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

         ACE.dll   ACE 2012/01/18-15:07:40   66.492997   66.492997

         adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

         AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  

         AdobeOwl.dll   Adobe Owl 2012/02/09-16:00:02   4.0.93   66.496052

         AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

         AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654  

         AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

         AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661

         AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

         adobe_caps.dll   Adobe CAPS   6,0,29,0  

         AGM.dll   AGM 2012/01/18-15:07:40   66.492997   66.492997

         ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

         aif_core.dll   AIF   3.0   62.490293

         aif_ocl.dll   AIF   3.0   62.490293

         aif_ogl.dll   AIF   3.0   62.490293

         amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

         ARE.dll   ARE 2012/01/18-15:07:40   66.492997   66.492997

         AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

         AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

         Bib.dll   BIB 2012/01/18-15:07:40   66.492997   66.492997

         BIBUtils.dll   BIBUtils 2012/01/18-15:07:40   66.492997   66.492997

         boost_date_time.dll   DVA Product   6.0.0  

         boost_signals.dll   DVA Product   6.0.0  

         boost_system.dll   DVA Product   6.0.0  

         boost_threads.dll   DVA Product   6.0.0  

         cg.dll   NVIDIA Cg Runtime   3.0.00007  

         cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

         CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287

         CoolType.dll   CoolType 2012/01/18-15:07:40   66.492997   66.492997

         data_flow.dll   AIF   3.0   62.490293

         dvaaudiodevice.dll   DVA Product   6.0.0  

         dvacore.dll   DVA Product   6.0.0  

         dvamarshal.dll   DVA Product   6.0.0  

         dvamediatypes.dll   DVA Product   6.0.0  

         dvaplayer.dll   DVA Product   6.0.0  

         dvatransport.dll   DVA Product   6.0.0  

         dvaunittesting.dll   DVA Product   6.0.0  

         dynamiclink.dll   DVA Product   6.0.0  

         ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

         FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

         filter_graph.dll   AIF   3.0   62.490293

         hydra_filters.dll   AIF   3.0   62.490293

         icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

         icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

         image_compiler.dll   AIF   3.0   62.490293

         image_flow.dll   AIF   3.0   62.490293

         image_runtime.dll   AIF   3.0   62.490293

         JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

         libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

         libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  

         LogSession.dll   LogSession   2.1.2.1640  

         mediacoreif.dll   DVA Product   6.0.0  

         MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

         msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

         msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

         msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

         msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

         msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

         msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

         msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

         msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

         pdfsettings.dll   Adobe PDFSettings   1.04  

         Photoshop.dll   Adobe Photoshop CS6   CS6  

         Plugin.dll   Adobe Photoshop CS6   CS6  

         PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383  

         PSArt.dll   Adobe Photoshop CS6   CS6  

         PSViews.dll   Adobe Photoshop CS6   CS6  

         SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

         ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

         tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

         tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

         TfFontMgr.dll   FontMgr   9.3.0.113  

         TfKernel.dll   Kernel   9.3.0.113  

         TFKGEOM.dll   Kernel Geom   9.3.0.113  

         TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

         updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

         WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

         wu3d.dll   U3D Writer   9.3.0.113  

       

       

      Required plug-ins:

       

         Accented Edges 13.0

         Adaptive Wide Angle 13.0

         ADM 3.11x01

         Angled Strokes 13.0

         Average 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Bas Relief 13.0

         BMP 13.0

         Chalk & Charcoal 13.0

         Charcoal 13.0

         Chrome 13.0

         Cineon 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Collada 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Color Halftone 13.0

         Colored Pencil 13.0

         CompuServe GIF 13.0

         Conté Crayon 13.0

         Craquelure 13.0

         Crop and Straighten Photos 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Crop and Straighten Photos Filter 13.0

         Crosshatch 13.0

         Crystallize 13.0

         Cutout 13.0

         Dark Strokes 13.0

         De-Interlace 13.0

         Difference Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Diffuse Glow 13.0

         Displace 13.0

         Dry Brush 13.0

         Eazel Acquire 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Embed Watermark 4.0

         Extrude 13.0

         FastCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Fibers 13.0

         Film Grain 13.0

         Filter Gallery 13.0

         Fresco 13.0

         Glass 13.0

         Glowing Edges 13.0

         Grain 13.0

         Graphic Pen 13.0

         Halftone Pattern 13.0

         HDRMergeUI 13.0

         IFF Format 13.0

         Ink Outlines 13.0

         JPEG 2000 13.0

         Lens Blur 13.0

         Lens Correction 13.0

         Lens Flare 13.0

         Liquify 13.0

         Matlab Operation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Measurement Core 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Mezzotint 13.0

         MMXCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

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         Note Paper 13.0

         NTSC Colors 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Ocean Ripple 13.0

         Oil Paint 13.0

         OpenEXR 13.0

         Paint Daubs 13.0

         Palette Knife 13.0

         Patchwork 13.0

         Paths to Illustrator 13.0

         PCX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Photocopy 13.0

         Photoshop 3D Engine 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Picture Package Filter 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

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      Optional and third party plug-ins:

       

         Camera Raw 7.0

      Plug-ins that failed to load: NONE

      Flash:

         Mini Bridge

         Kuler

      Installed TWAIN devices: NONE

        • 1. Re: PS CS6 has no sound with AVCHD videos from Sony Cybershot
          Trevor.Dennis CommunityMVP

          I'm thinking that should be a supported format, but wondering if there is anything built into the ACR updates.  A bit of a long shot, but have you got 7.1 installed?

          • 2. Re: PS CS6 has no sound with AVCHD videos from Sony Cybershot
            BrianPAustin Community Member

            Trevor,

            I have 7.0.0.308 Adobe Camera Raw installed. I just updated everything with help -> updates. All up to date.

             

                Brian

            • 3. Re: PS CS6 has no sound with AVCHD videos from Sony Cybershot
              Curt Y Community Member

              This from a previous post:

               

              Is the audio encoding in Dolby? One would need a license for that, and it would then required Premiere Pro to be installed, as it is the only soft with the license: http://forums.adobe.com/message/4284091#4284091

              • 4. Re: PS CS6 has no sound with AVCHD videos from Sony Cybershot
                BrianPAustin Community Member

                Curt,

                Whatever it is, it came stock with windowsmedia player, picasa, gspot, nero, and vlc. Every single audio program I have other than photoshop plays the audio.

                 

                VLC and GSpot are open source and, surely, did not pay a licencing fee to Dolby. I installed windows.7.codec.pack.v4.0.3 which has an ac-3 encoder and everybody else found it.

                 

                "Windows 7 Codec Pack supports almost every compression and file type ... x264, h.264, AVC, DivX, XviD, MP4, MPEG4, MPEG2, AC3, DTS and many more."

                 

                GSpot shows LAV splitter -> ffdshow audio decoder -> ac3filter -> default directSound device

                 

                Why can't photoshop find this same encoder?

                 

                    Brian

                • 5. Re: PS CS6 has no sound with AVCHD videos from Sony Cybershot
                  Meredith Payne Stotzner Adobe Employee

                  Hello,

                  I currently don't have any good news for you.

                   

                  The Sony Cybershot spec has it's audio encoded in AC-3 Dolby Digital.

                  (http://store.sony.com/webapp/wcs/stores/servlet/ProductDisplay?catalogId=10551&storeId=101 51&langId=-1&productId=8198552921666429167#specifications)

                  It is one of only a few digital cameras on the market with that encoder.

                   

                  Adobe Photoshop does not have a license from Dolby to decode AC3.

                  Photoshop cannot use the license from your system or other applications. It is a professional product and must hold it's own licence.

                  Although, if you have Premiere Pro CS6 installed, it should be allowed to pick up the license from that.

                   

                  We're still looking for a good solution.

                   

                  I'm sorry for your trouble and thank you for your patience,

                  Meredith

                  • 6. Re: PS CS6 has no sound with AVCHD videos from Sony Cybershot
                    the_wine_snob Community Member

                    On the Premiere Pro "side of the street," DD AC3 Audio Streams were a problem, up through PrPro CS3. However, Adobe Encore in the stand-alone version through EncoreDVD 2.0, had an AC3 .dll, that shipped and installed with it. That .dll could be copied to the PrPro root folder, and things worked fine. When Encore came out, the .dll file's name changed a bit, but that trick still worked. With PrPro & CS 4 (initial release), the trick did not function, as it had previously. However, with about the second update for PrPro & Encore (were bundled together, as of CS 3), full DD AC3 support was included for PrPro, so those MTS files would then Import. That was about the time that PrPro added full, native support for AVCHD and hence, MTS, with their common DD AC3 Audio Streams.

                     

                    I appreciate knowing that Adobe is looking into the DD AC3 license for PS. Until such time as that is rectified, the OP might want to rip the DD AC3 Audio Stream from the MTS (Adobe Audition does this nicely, and probably so will the free audio-editor, Audacity), and then Save_As PCM/WAV @ 48KHz 16-bit. There are probably many other ripping options available, and perhaps even VLC Player can do that?

                     

                    As I do not edit Video in PS-Extended, I might be a bit in a "gray area" here, but in PrPro, one would just Import that resultant PCM/WAV into the Project, and drag it to the Timeline, into an appropriate Audio Track. If the CTI (Current Time Indicator/Playhead) is at the beginning of the Video Clip, and Snap is ON, that Audio Clip will snap into place.

                     

                    Good luck,

                     

                    Hunt

                    • 7. Re: PS CS6 has no sound with AVCHD videos from Sony Cybershot
                      BrianPAustin Community Member

                      Meredith,

                      It is perfectly legal to decode Dolby to simple stereo with the licensed codec included with Windows 7. There may be some restriction on writing AC-3 content in 5.1 format. If Adobe wanted to, it could read from the licensed, installed codec and write the edited files in any of the audio formats it does support.

                       

                      I do not believe it is a can't; it's a won't.

                       

                      "... only a few digital cameras on the market with that encoder."

                      There are dozens of digital cameras and camcorders from Canon, Hitachi, JVC, Leica, Panasonic and Sony which use AVCHD and many more are on the way.

                       

                      Almost every medium and top-tier video editor also supports AVCHD/MTS format including Avid, Premier, Final Cut, AVS, Blender, VideoStudio, PowerDirector, Windoz Movie Maker, Nero, Pinnacle, Vegas and Openshot.

                       

                      Adobe advertises on http://www.adobe.com/products/photoshop/features.html:

                      Intuitive video creation

                      Bring Photoshop editing power to your video footage. Easily enhance any clip using the full range of familiar Photoshop tools, and then create movies using an intuitive set of video tools.

                       

                      Adobe needs to add a bit of fine print here:

                      Easily enhance any clip [1]

                      ....

                      [1] Disclaimer:  Adobe has made a strategic decision to withhold Photoshop support for Dolby sound common on many newer and higher fidelity cameras in order to not cannibalize sales of Premier Pro.  If you have or plan to buy a video device from Canon, Hitachi, JVC, Leica, Panasonic or Sony, you may not be able to edit or even view movies with audio unless you also install Premier Pro ($799) or use a third party tool to perform audio brain surgery on your movie to rip your audio and hack it back into Photoshop in a non-Dolby form. 

                       

                      I feel that I was mislead by Adobe. And Adobe is still advertising this "Any Clip" claim even though the Dolby "defect" was reported in March in Beta testing. Please don't advertise what you don't support.

                       

                      Disappointed,

                       

                          BrianP

                      • 8. Re: PS CS6 has no sound with AVCHD videos from Sony Cybershot
                        BrianPAustin Community Member

                        Meredith,

                        >> Although, if you have Premiere Pro CS6 installed, it should be allowed to pick up the license from that.

                         

                        Adobe level 2 support has advised me to install Premier Pro CS6 (latest and updated). PP does play the audio, but Photoshop still does not have any audio. I did reboot after installing PP. There is not AC3.dll, but there is an ACE.dll in the premier install directory.

                         

                        Is there any way to copy DLLs from PP to PS to get sound in PS? Any other tricks I can try? I understand that the PP demo self-destructs after 3 uses and I just burned one.

                         

                        MTS files. AVCHD format. Sony dsc-hx30v. Dolby AC-3 audio.

                         

                        Thank you,

                         

                            Brian

                        • 9. Re: PS CS6 has no sound with AVCHD videos from Sony Cybershot
                          the_wine_snob Community Member

                          I understand that the PP demo self-destructs after 3 uses and I just burned one.

                           

                          Premiere Pro comes with a "three trials," for the Minnetonka Audio DD 5.1 SS SurCode Encoder plug-in. That is ONLY for DD 5.1 SS Export. After those three trial uses, one must purchase a key for the SurCode Encoder plug-in, to Export the DD 5.1 SS Audio Stream from a Project, that was set up with a DD 5.1 SS Master Audio Track.

                           

                          As for Importing DD AC3, there are no usage limitations involved - only for Export, and for DD 5.1 SS. PrPro will Export (Transcode) to DD AC3 Stereo, on an unlimited basis.

                           

                          What you found is correct, but ONLY for DD 5.1 SS Export via the SurCode plug-in.

                           

                          Now, and again from the PrPro side-of-the-street, many AVCHD users have had issues with Audio, if they did not Copy over the entire folder structure from the camera's SD card. If they ONLY Copied over the media files, they often lost Audio (and also lost the capability to span the files into one Clip, as there is an ~ 4GB limit to the files, though the Clip can be much longer). If you did not Copy the entire folder structure, I would do that, and then Import the AVCHD files into PS again. There are files in those other folders, that PrPro (remember, I am talking about Premiere here, and things may well be different in PS-Extended) needs, and uses, beyond just the media files. Test, just in case that issue affects PS-Extended too.

                           

                          Good luck,

                           

                          Hunt

                           

                          PS - As far as the .dll Copy, in Premiere, that ceased to work, as of CS4. However, at about CS4.2 (?), the full AC3 capability was added. I also do not know what the .dll file is, as of CS4.2. Up through CS3, it was something like ad2mac3dec.dll, but changed a bit, from version to version.

                          • 10. Re: PS CS6 has no sound with AVCHD videos from Sony Cybershot
                            truthseekers Community Member

                            In short after reading LOTS of people complaining like you have, like I have like probably about 1 million people who own AVCHD cameras have that the most used format to shoot on for home /semi pro users is AVCHD and Premiere... get ready for this... take a deep breath.... DOESNT SUPPORT ITS AUDIO FILES. Its apparently licensed by DOLBY and you ahve to contact and minktonka company and pay.... really sit down first... take another deep breath... they want $300 for the plugin to make it work.

                             

                            So Adobe have shafted.... is that a polite enough word... its customers who just want to play their files - not even encode the project to dolby digital - just play and edit their stuff. No even though you own that camera which only lets you shoot in that format and even though you are stuck wanting Premiere, adobe thinks that for the large monthly sum the world can go sit on its finger before they will sort this out.

                             

                            Charming huh.

                             

                            Adobe are you listening..... hello Adobe... have you gone mad Adobe... hello. Earth calling Adobe.

                             

                            As someone pointed out you can play these files on quicktime, media player... so seems apple and microsoft PAY THEIR LICENCES ON BEHALF OF THE USERS OF THEIR PRODUCTS. Adobe must either be skinflints or maybe a nephew of theirs owns Minkytonkatoy firm who are selling that annoying plugin. Ever heard of download sites... cough cough.

                            • 11. Re: PS CS6 has no sound with AVCHD videos from Sony Cybershot
                              Meredith Payne Stotzner Adobe Employee

                              truthseekers,

                              What camera are you using that is producing AVCHD files?

                              What version of Photoshop are you using?

                              Thanks,

                              Meredith

                              • 12. Re: PS CS6 has no sound with AVCHD videos from Sony Cybershot
                                Dinarius Community Member

                                Just found this thread.

                                 

                                Am using the (extremely popular) Sony RX100, which produces AVCHD video files.

                                 

                                As with the others, I have video playback, but no audio playback on CS6 - running on Windows 8.

                                 

                                Right-clicking on a file presents 4 options for playback. Photoshop; Photos App; Video App; Windows Media Player.

                                 

                                The last three will BOTH audio and video.

                                 

                                Right-clicking on a file says that it is .MTS format.

                                 

                                This list http://helpx.adobe.com/photoshop/using/supported-file-formats-photoshop-cs6.html says that .MTS was introduced in CS6.

                                 

                                But, if I click on the Audio button and then press play, the Audio button is immediately turned off.

                                 

                                Great, so why isn't the audio working?

                                 

                                D.

                                • 14. Re: PS CS6 has no sound with AVCHD videos from Sony Cybershot
                                  Meredith Payne Stotzner Adobe Employee

                                  Hi Dinarius,

                                  Unfortunately, there has been no progress on this since I posted a reply to the other Cybershot user.

                                   

                                  The Sony Cybershot spec has it's audio encoded in AC-3 Dolby Digital.

                                  (http://store.sony.com/webapp/wcs/stores/servlet/ProductDisplay?catalog  Id=10551&storeId=10151&langId=-1&productId=8198552921666429167#specifi cations)

                                  It is one of only a few digital cameras on the market with that encoder - that has no other option.

                                   

                                  Adobe Photoshop does not have a license from Dolby to decode AC3.

                                  Photoshop cannot use the license from your system or other applications. It is a professional product and must hold it's own licence.  Although, if you have Premiere Pro installed, Photoshop should be allowed to pick up the license from that.

                                   

                                  This thread mentions some options for converting the audio: http://forums.adobe.com/thread/1231768

                                   

                                  We're really are still looking for a good solution.

                                   

                                  We're sorry for the trouble and thank you for your patience,

                                  Meredith