11 Replies Latest reply: May 29, 2012 1:59 PM by photodrawken RSS

    PSE 10 unable to convert PSE 8 catalog & crashes PC

    94287

      PSE 10 unable to convert PSE 8 catalog on PC that had been Reconnected, Repaired & Optomized; froze on first attempt; then refused to access PSE 8 catalog in the same Custom Location; uninstalled & reinstalled multiple times; tried using backup DVDs of PSE 8 catalog; downloaded 14 discs; crashed on 15th of 16 DVDs; PC experienced black screen & boot instructions; PC Recovery discs worked; 152 (Windows 7 [64 bit]) critical updates installed only 113; took 2 more updates; reinstalled software; black screen appears soon after; multiple attempts to Recovery totally failed; unable to restore PC & keep files.

       

      Now want to convert the PC PSE 8 16 backup DVDs on Toshiba Windows 7 [32 bit] laptop with PSE 10; will not access the D: drive to convert the backups.

       

      Please advise how to accomplish the conversion without "trashing" our second & last computer.

       

      Many thanks for your help.

       

      Pam

        • 1. Re: PSE 10 unable to convert PSE 8 catalog & crashes PC
          photodrawken Community Member

          Pam,  you've listed a whole bunch of problems, including major operating system issues.

           

          Until you have a perfectly functioning computer, including the ability to access your CD drive, you have to ignore running PSE (or any program)....

           

          Ken

          • 2. Re: PSE 10 unable to convert PSE 8 catalog & crashes PC
            94287 Community Member

            Thank you, Ken.  I now just want to convert the 16 DVD backup of the PSE 8 file on the desktop by using the discs on the laptop.  Is it possible to drag the dvd files into PSE 10 and still have the original tag heirarchy, please?  Pam

            • 3. Re: PSE 10 unable to convert PSE 8 catalog & crashes PC
              photodrawken Community Member

              If you have a functioning computer, in the Organizer use File...Restore Catalog and point it to the first DVD.

               

              Ken

              • 4. Re: PSE 10 unable to convert PSE 8 catalog & crashes PC
                94287 Community Member

                Thank you, Ken.

                 

                Which of the 3 "Restore" choices so PSE 8 file structure & tag heirarchy should be chosen: Original Location, New Location or New Location with the Restore Original folder Structure option enabled, please?

                 

                Also, I recall a window appearing re the importation of tags. Cannot remember exactly the choices and there was also an "Advanced" button.  It was unclear to me what to choose that will result in the entire tag heirarchy will be the same & will not just be lumped under "Imported Tags" without any heirarchy.  Are you able to help, please?

                 

                Your help is much appreciated, Ken.

                 

                Pam

                • 5. Re: PSE 10 unable to convert PSE 8 catalog & crashes PC
                  photodrawken Community Member

                  Hi Pam,

                   

                  The Help file explains the options:

                  http://help.adobe.com/en_US/elementsorganizer/using/WSae2ea3b149d0c3591ae939f103860b3d59-7 f4d_WIN.html

                   

                  If you backed up from a older version of Windows, use the "New Location" option on your Win7 machine, since the user library locations are now different.

                   

                  "New Location with Original Folder Structure" refers to the actual images, and is what you you would choose if you want your image directories and subdirectories to be the same as before.

                   

                  In any case, the tags hierarchy is stored in the catalog, and will be retained once the new catalog is created from the backup.

                   

                  An "Imported Tags" category will be created if you previously wrote the keyword tags to the image files before backing everything up.  You have the option to import or not the tags that were written into the actual image files.

                   

                  Ken

                  • 6. Re: PSE 10 unable to convert PSE 8 catalog & crashes PC
                    94287 Community Member

                    Ken, you've been very helpful.

                     

                    Too bad the tags we'd read should be embedded will now have to edited to

                    proper hierarchy. It will take a very long time to edit 67,000+ images into

                    the very complex hierarchy we use.  Hopefully PSE 10 will handle it much

                    faster than PSE 8 did when any editing of tags was done.

                     

                    Thank you again.

                     

                    Pam

                    • 7. Re: PSE 10 unable to convert PSE 8 catalog & crashes PC
                      photodrawken Community Member

                      Hi Pam,

                       

                      One thing to keep in mind for future reference:  If you click the green plus button in the Keyword Tags panel, you can use the "Save Keyword Tags to File" option to save your tags hierarchy to an XML file, and later use the "From File" option to load that hierarchy.

                       

                      Ken

                      • 8. Re: PSE 10 unable to convert PSE 8 catalog & crashes PC
                        94287 Community Member

                        Good Morning Ken,

                         

                        That is very good news!  Unfortunately, it brings up another question.  The

                        backup discs were made with PSE 8 on the now defunct PC and I was hoping to

                        be able to only have PSE 10 on the laptop so the number of image files

                        would not double due to PSE 10 adding -1 to each image and saving both

                        images.  Perhaps it would still double the images, I do not know.  However,

                        am guessing if go directly from the PSE 8 backup to PSE 10 then would not

                        be able to follow your instructions to save the tags hierarchy to an XML

                        file. Does PSE 8 software need to be loaded on the laptop and the backup go

                        into it first, then load PSE 10 and convert?

                         

                        Have had two chats with Adobe wherein they will only refer you to the link

                        instructions and totally disregard fact that those instructions were

                        followed and after the initial freeze at 34% conversion, the instructions

                        did not work.  You have been most helpful.

                         

                        Thank you again.

                         

                        Pam

                        • 9. Re: PSE 10 unable to convert PSE 8 catalog & crashes PC
                          photodrawken Community Member

                          Hi Pam,

                           

                          You only need to install PSE10 on your new computer.  PSE10 will restore from your PSE8 backup and convert the catalog to the new version as part of the restoration.

                           

                          If you do not restore the photos outside of PSE10, then the only photos coming in to your new computer will be those coming in during the PSE10 restoration, so you will have no duplicates.

                           

                          It's important to remember that the tags hierarchy is stored in the catalog.  The backup and restore is restoring two things -- the catalog (database) and the actual photos.  When you open the newly restored catalog, you'll have your tags hierarchy as it was in PSE8.

                           

                          That 34% freeze during the restoration has been noticed by a lot of folks.  It's probably just a pause and you'll have to wait it out, which might take a long time with 67K photos.

                           

                          Ken

                           

                          P.S., If your previous restoration was aborted, first clean up any files that may have been copied, and also clean out your Temp directory before starting a new restore.

                           

                          Message was edited by: photodrawken to add postscript.

                          • 10. Re: PSE 10 unable to convert PSE 8 catalog & crashes PC
                            94287 Community Member

                            Hello Ken,

                             

                            Sorry to be so tardy in replying.

                             

                            Thank you for your concise instructions that we were able to follow, and

                            yes, there was again, a 34% freeze of long duration, but we now have PSE 10

                            & the items on the laptop.

                             

                            Restore took 13 hours.  Convert took about 5 hours. The computer did

                            nothing else during that period, and, because Drive C continued in

                            operation, nothing was done with the computer until 11 hours after that.

                             

                            Problem: There were (within a about a dozen images added to PSE 8 after the

                            backup) 67,398 images in the PSE 8 backup. I chose "New Location" so all

                            images would be individual in the new file and not in folders, but the PSE

                            10 Organizer now has 61,974 items (short about 5424 items).

                             

                            Problem: PSE 10 Organizer has many unconnected items with question marks.

                            The number "of" 9,828 was shown when tried, but none were connected.

                             

                            Solution: Tried Reconnect a second time and it now states all are connected

                            and the item count and the tag hierarchy appear now to be correct even

                            though have not had opportunity to work with the program to find out.

                             

                            Thank you again for your very concise help and for your time in doing so.

                             

                            Pam

                            • 11. Re: PSE 10 unable to convert PSE 8 catalog & crashes PC
                              photodrawken Community Member

                              Hi Pam,

                               

                              Glad to help, and happy that despite the looooong process things are looking OK for you.

                               

                              Ken