13 Replies Latest reply: May 30, 2012 4:12 PM by bjlothian RSS

    Lightroom 4 - Catalog problem?

    bjlothian Community Member

      I recently installed Lightroom 4.0 on my new Windows 7 Home Premiun SP1 (64 bit) computer and imported my Lightroom 3.6 catalog into a Lightroom 4 catalog.

      I have two problems which may or may not be related.

       

      First:

      While working in the Library, adding key words, etc., Lightroom will suddenly report in the current photo "The file named "xxxx (either .mrw or .jpg)" is offline or missing". On viewing the folder listing in the left-hand pane, all of the folders display with a "?". They did not do so moments before.

      LR4 file missing.jpg

      LR4 folderr listing.jpg

      Second:

      My LR4 import path is C:\Users\Bain\Pictures\My LightRoom.

      However, Lightroom is displaying the folders imported since the upgrade as if they are in the root of C:

      LR4 folderr listing 2.jpg

      When I view the folders in Windows Explorer they are displayed properly in the My Lightroom folder.

      LR$ - My Lightroom folder listing.jpg

      I'd apprecaite any suggestions or help in resolving these issues.

      Bain

        • 1. Re: Lightroom 4 - Catalog problem?
          Brett N Employee Hosts

          These two issues should not be related. In fact, the second is not an issue at all.

           

          First, try right-clicking on one of the folders with a question mark. Choose "Find Missing Folder". This will allow you to point LR to where the folder is currently at. It will start by looking where LR thinks it is, but likely this is not the correct location.

           

          Second, the folder listing isn't trying to say that the folders are on the root of C:. LR Only lists the folders which you have imported files from (unless you add folders). So it is just saying these file are on the C: drive. If you want to see the full path all the way back up to C:, right-click a folder and choose "Show Parent Folder". When the parent folder (in your case "My LightRoom") is shown, right-click and choose "Show Parent Folder" again, etc.

          • 2. Re: Lightroom 4 - Catalog problem?
            bjlothian Community Member

            Thanks for your reply Brett

             

            Let me clarify the issue of the Missing Folder.

             

            1.       The Lightroom 4 folder listing is normal

             

            2.       While working on a photo in a folder I receive the "The file named "xxxx (either .mrw or .jpg)" is offline or missing" message.

             

            3.       All of the folders in the folder listing are displayed with the question mark “?”.

             

            4.       This issue has occurred multiple times.

             

            I worked in Lightroom until I was able to recreate the “offline or missing” message, and all the folders in My Lightroom displayed ‘?’

             

            I followed your instructions, right-clicking on the folder the error occurred in, selecting Find Missing Folder and browsing the  folder location, the folder view flickered, but all folders continued to display ‘?’.

             

            While I was typing this, the folder listing in LR ‘refreshed’ and the folders no longer displayed ‘?’

             

            As you can imagine this is extremely frustrating.

             

            Bain

            • 3. Re: Lightroom 4 - Catalog problem?
              Brett N Employee Hosts

              That is some strange behavior. Are all of these folders that are going missing/getting question marks on the C: drive. Or are they on an external drive or network drive?

              • 4. Re: Lightroom 4 - Catalog problem?
                bjlothian Community Member

                Those are my thoughts exactly.

                The location of all of my photos is local;   C:\Users\Bain\Pictures\My

                LightRoom.

                I do attach an external drive to backup files as they are imported.

                Bain

                • 5. Re: Lightroom 4 - Catalog problem?
                  Brett N Employee Hosts

                  So, the folders that go missing are on C:, they just become disconnected from time to time and will instantly reconnect without issue? And when you import, you are also importing a copy to an external drive? Does this behavior have anything to do with whether or not the external drive is plugged in?

                  • 6. Re: Lightroom 4 - Catalog problem?
                    bjlothian Community Member

                    So, the folders that go missing are on C:, they just become disconnected from time to time and will instantly reconnect without issue?” Pretty much, except that I‘ve occasionally rebooted the computer and on restarting LR the folders are reconnected.

                     

                    And when you import, you are also importing a copy to an external drive? Correct

                     

                    Does this behavior have anything to do with whether or not the external drive is plugged in? I have confirmed that for all imports since upgrading, there are backup folders on the external drive, so it must have been connected.

                    • 7. Re: Lightroom 4 - Catalog problem?
                      Brett N Employee Hosts

                      Would you be able to do a verification test to see if you don't use the "Make a Second Copy To" option while importing, if that folder does not run into this same issue?

                      • 8. Re: Lightroom 4 - Catalog problem?
                        bjlothian Community Member

                        Brett

                         

                        I tried eliminating the “second copy” option, but it made no difference.

                         

                        I did more detailed testing:

                         

                        I select a folder, then an image

                         

                        Go to the Develop module, edit the image

                         

                        Return to the Library, the file is  reported "off-line or missing" and all folders have a ?

                         

                        If I select another folder all the folders are reconnected (or if I'm patient enough they will reconnect themselves)

                         

                        This is repeatable.

                         

                        Bain

                        • 9. Re: Lightroom 4 - Catalog problem?
                          bjlothian Community Member

                          Brett

                           

                          I upgraded to LR4.1 this morning.

                           

                          The upgrade didn’t resolve the problem I’m having.

                           

                          ?

                           

                          Bain

                          • 10. Re: Lightroom 4 - Catalog problem?
                            Brett N Employee Hosts

                            Sounds like we may have something going on at the system level then. Could I give you a call to work with you directly and see if we can get this resolved?

                            • 11. Re: Lightroom 4 - Catalog problem?
                              bjlothian Community Member

                              I’d appreciate that Brett, this afternoon is taken up. Would it be possible to arrange this in the PM CDT tomorrow or Friday?

                               

                              Bain

                               

                              763-425-1340

                              • 12. Re: Lightroom 4 - Catalog problem?
                                Brett N Employee Hosts

                                Sure. How PM? Does 4 work? (I just have to remember that you are two hours ahead of me)

                                • 13. Re: Lightroom 4 - Catalog problem?
                                  bjlothian Community Member

                                  4:00pm CDT tomorrow (?) would be fine for me, I've put the call on my

                                  calendar.

                                  Bain

                                  763-425-1340