1 2 Previous Next 42 Replies Latest reply: Jul 31, 2012 5:00 AM by station_two RSS

    CS6 Extended - Crashing Like Crazy

    JoeLigo

      Mac Pro; Mac OS 10.7.3; 16GB ram; ATI Radeon HD 5770 1024 MB

       

      Just installed CS6 Extended a couple of days ago, after deinstalling the beta and verifying permissions.

       

      I seem to be crashing a lot - I'd say half a dozen times over the past day or so. I make a path (e.g. a simple rectangle), 3D layer from that path, then start to work with extrusion and revolving the extrusion. All of a sudden, the object will disappear from view, though its representation still appears on the layer thumbnail. I'll click different layers, trying to get the object back, then the program crashes. I've sent all the reports to Adobe.

       

      The beta rarely crashed on me at all; but this release seems very unstable. I'm not able to get anything done in the 3D module without eventually crashing per the above.

       

      Is anyone experiencing similar problems?

        • 1. Re: CS6 Extended - Crashing Like Crazy
          Chris Cox Adobe Employee

          I found a few reports with your email address - and you're crashing in MacOS OpenGL drivers.

          This appears to be a bug that Apple introduced in MacOS 10.7.3, and is limited to certain "deprecated" cards (according to Apple).

          It doesn't appear to be fixed in 10.7.4. We have informed Apple, and provided them with the crash report data for them to diagnose the problem.

           

          Until Apple can fix their driver code, you may want to turn off the GPU features in Photoshop's preferences.

          • 2. Re: CS6 Extended - Crashing Like Crazy
            SG... Adobe Employee

            Hi,

             

            Do you submit the crash reports with this (rochester.rr.com) domain? If so we have a bug report and are investigating.

             

            If the domain isn't yours, let me know and I can contact you to get more info.

             

            regards,

            steve

            • 3. Re: CS6 Extended - Crashing Like Crazy
              JoeLigo Community Member

              Hi Steve:

               

              Yes, that's my domain. Thanks to you and Chris for your replies.

               

              If that was Apple's reply, I find it interesting that they "deprecate" the video card they sold me in the Mac Pro I purchased less than a year ago. Since I have Applecare on this system, I'll be giving them a call to ask about this problem

              • 4. Re: CS6 Extended - Crashing Like Crazy
                JoeLigo Community Member

                I just got off the phone with Applecare. The tech thought this is probably a conflict between CS6 Extended functionality (the 3D stuff) and my stock ATI 5770 card, i.e., new, intensive capability vs. underpowered graphics hardware.

                 

                So, basically, I'm out of luck? Maybe Apple and Adobe will be able to patch the video drivers to fix this (assuming that's the problem); maybe they won't. Apparently, all I can do is do the OS upgrades/patches and hope for the best.

                 

                 

                Since I bought CS6 Extended to take my design business into 3D, I need a plan B. I can try for awhile to work around the crashes, but I may eventually have to go for a graphics card upgrade, with no guarantee that will fix the problem.

                 

                With that in mind - is there any sort of list of *Adobe tested* graphics cards that could replace my Radeon HD 5770, should it come to that? Looks like I could go to an HD 5870 via the Apple store, but there doesn't seem to be any difference compared to the 5770. Damn ...

                 

                They say the pioneers get the arrows - guess this is what I get for trying to go 3D!

                • 5. Re: CS6 Extended - Crashing Like Crazy
                  Noel Carboni Community Member

                  I have a Radeon HD 5670 with 1 GB of DDR5 display RAM on my PC (not Mac), and I don't have any problem running Photoshop CS6 smoothly and interactively.    This card is PLENTY powerful enough to run Photoshop.

                   

                  Your 5770 is more powerful by about 30% than my 5670.

                   

                  Honestly, I'd suspect anyone telling you your card is underpowered of pulling your leg.

                   

                  -Noel

                  • 6. Re: CS6 Extended - Crashing Like Crazy
                    JoeLigo Community Member

                    I misspoke when I used the term "underpowered".

                     

                    To clarify - the evidence seems to be pointing to a bug in the video card's software drivers (which are typically provided via OS updates).

                    • 7. Re: CS6 Extended - Crashing Like Crazy
                      Noel Carboni Community Member

                      Yes, I can believe that's true.  This is the downside of Apple having to approve every driver update before it becomes available to customers.  The upside is that only good versions are supposed to get out there.

                       

                      When the dust settles from the Photoshop CS6 release things will likely get better.  I'm a little surprised though, that this hasn't already had more attention paid to it, since Photoshop CS6 beta has been out for a couple of months already.  Plus, while there were a couple of hiccups, ATI has done a pretty good job lately with their drivers on the PC side; I'd expect good quality from them on the Mac as well.

                       

                      In the interim, as a workaround have you tried the various advanced Graphics Processor settings available in Photoshop - Preferences - Performance?

                       

                      -Noel

                      • 8. Re: CS6 Extended - Crashing Like Crazy
                        Chris Cox Adobe Employee

                        No conflict. And that card is not underpowered (it would probably work perfectly in 10.6.8 or 10.7.2).

                        We tested the 5770 quite a bit, and it worked fine - until 10.7.3 was released.

                         

                        Apple introduced a bug in their OpenGL drivers in 10.7.3, but it only affects certain cards.

                        When we asked Apple about this, the cards that are affected are on their "deprecated" list.  I can make guesses about how an engineer might make a mistake based on that information, but I don't know for certain, and we don't have access to Apple's code to know what the exact mistake might be.

                         

                        We are talking to Apple about this, but it doesn't currently appear that Adobe can do anything about the driver bug -- we probably have to wait for Apple to fix it.

                        • 9. Re: CS6 Extended - Crashing Like Crazy
                          JoeLigo Community Member

                          Noel asked:

                          as a workaround have you tried the various advanced Graphics Processor settings available in Photoshop - Preferences - Performance?

                           

                          No, not yet, but I will.

                           

                          A couple of observations I'd like to add to this case record ...

                           

                          - once Photoshop crashes, I can restart the app, but I will get an almost immediate crash (i.e. no buildup) working in the same file.

                           

                          - in my case, the crashes destabilize my system to the point of requiring restart. Specifically, Spaces malfunction, i.e., I keystroke to a space and the app's windows are not visible. I have to select the app in the Dock to restablish the windows in that Space; and the Space dedicated to Finder windows is completely gone, requiring me to reset the Finder to "This Desktop".

                           

                          Feels like I'm back in the Dark Ages - crash, reboot, pray; crash, reboot, pray ...

                          • 10. Re: CS6 Extended - Crashing Like Crazy
                            Noel Carboni Community Member

                            That sounds very much like the kind of instability a driver can cause.

                             

                            I believe you'll be able to either lower the Photoshop GPU usage to "Basic" or disable it entirely and see an improvement in stability.

                             

                            -Noel

                            • 11. Re: CS6 Extended - Crashing Like Crazy
                              gwbeers

                              Photoshop 5.5 and beta 6 workrd fine in OSX 10.7.4. When in the released version of CS6, the 3D Environment is literaly useless. Any attempt to save in 3D, attemp to alter color, and render with reflection effects crashes Photoshop. The GPU is at "basic", when turned off the 3D environment is not accessible. Mac Pro , 32 gb ram, 4 - 480gb SSD drives & NVIDIA GeForce 7300 GT 256 MB. The fact that version prior to the CS6 release were working has me puzzled. To be sure, I just duplicated my CS6 attempted project in CS5 at it prefomed flawlessly.

                              • 12. Re: CS6 Extended - Crashing Like Crazy
                                Chris Cox Adobe Employee

                                Yes, that sounds like the video card driver, but could also be related to bugs in Spaces (which Apple so far has not fixed).

                                 

                                7300 GT - that shouldn't be available for 3D in the first place, that driver is known NOT to work correctly (and it was disabled in previous versions of Photoshop as well).

                                 

                                 

                                Could you please post your Help->System Info log?

                                • 13. Re: CS6 Extended - Crashing Like Crazy
                                  gwbeers Community Member

                                  Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64

                                  Operating System: Mac OS 10.7.4

                                  System architecture: Intel CPU Family:6, Model:15, Stepping:6 with MMX, SSE Integer, SSE FP, SSE2, SSE3

                                  Physical processor count: 4

                                  Processor speed: 2660 MHz

                                  Built-in memory: 32768 MB

                                  Free memory: 24698 MB

                                  Memory available to Photoshop: 31271 MB

                                  Memory used by Photoshop: 80 %

                                  Image tile size: 1024K

                                  Image cache levels: 4

                                  OpenGL Drawing: Enabled.

                                  OpenGL Drawing Mode: Basic

                                  OpenGL Allow Normal Mode: False.

                                  OpenGL Allow Advanced Mode: False.

                                  OpenGL Allow Old GPUs: Not Detected.

                                  OpenGL Version: 2.1 NVIDIA-7.0.52

                                  OpenCL Unavailable

                                  Video Card Vendor: NVIDIA Corporation

                                  Video Card Renderer: NVIDIA GeForce 7300 GT OpenGL Engine

                                  Display: 1

                                  Main Display

                                  Display Depth:= 32

                                  Display Bounds:=  top: 0, left: 0, bottom: 1600, right: 2560

                                  Video Renderer ID: 16917516

                                  Video Card Memory: 234 MB

                                  Video Rect Texture Size: 4096

                                  Serial number: xxxxxxxxxxxxx

                                  Application folder: Glenn's Mac:Applications:Adobe CS 6:Adobe Photoshop CS6:

                                  Photoshop scratch has async I/O enabled

                                  Scratch volume(s):

                                    Glenn's Mac, 223.3G, 129.1G free

                                  Required Plug-ins folder: Glenn's Mac:Applications:Adobe CS 6:Adobe Photoshop CS6:Adobe Photoshop CS6.app:Contents:Required:

                                  Primary Plug-ins folder: Glenn's Mac:Applications:Adobe CS 6:Adobe Photoshop CS6:Plug-ins:

                                  Additional Plug-ins folder: not set

                                   

                                   

                                  Installed components:

                                   

                                   

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                                     dynamiclink.framework   dynamiclink   6.0.0.0  

                                     FileInfo.framework   FileInfo   66.145433   66.145433

                                     filter_graph.framework   AdobeAIF   3.0.00   62.490293

                                     hydra_filters.framework   AdobeAIF   3.0.00   62.490293

                                     ICUConverter.framework   ICUConverter   3.61   "gtlib_3.0" "." "16615"

                                     ICUData.framework   ICUData   3.61   "gtlib_3.0" "." "16615"

                                     image_compiler.framework   AdobeAIF   3.0.00   62.490293

                                     image_flow.framework   AdobeAIF   3.0.00   62.490293

                                     image_runtime.framework   AdobeAIF   3.0.00   62.490293

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                                     mediacoreif.framework   mediacoreif   6.0.0.0  

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                                     UpdaterNotifications.framework   UpdaterNotifications   6.0.0.24   "6.0.0.24"

                                     wrservices.framework        

                                   

                                   

                                   

                                   

                                  Required plug-ins:

                                   

                                   

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                                     Accented Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

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                                     ADM 3.10x16, Copyright © 1987-2008 Adobe Systems Inc.  All rights reserved. - from the file “AdobeADM.bundle”

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                                     BMP 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                                     Camera Raw 7.0 (308), Copyright © 2012 Adobe Systems Incorporated - from the file “Camera Raw.plugin”

                                     Chalk & Charcoal 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                                     Charcoal 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                                     Chrome 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

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                                     Collada DAE 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”

                                     Color Halftone 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                                     Colored Pencil 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                                     CompuServe GIF 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                                     Conté Crayon 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                                     Craquelure 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                                     Crop and Straighten Photos 13.0 20120315.r.428 2012/03/15:21:00:00  ©2003-2012 Adobe Systems Incorporated - from the file “CropPhotosAuto.plugin”

                                     Crop and Straighten Photos Filter 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                                     Crosshatch 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                                     Crystallize 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                                     Cutout 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                                     Dark Strokes 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                                     De-Interlace 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

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                                     Difference Clouds 13.0 20120315.r.428 2012/03/15:21:00:00  ©1993-2012 Adobe Systems Incorporated - from the file “Clouds.plugin”

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                                     Dry Brush 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                                     Eazel Acquire 13.0 20120315.r.428 2012/03/15:21:00:00  ©1997-2012 Adobe Systems Incorporated - from the file “EazelAcquire.plugin”

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                                     Enable Async I/O 13.0 20120315.r.428 2012/03/15:21:00:00  © 2004-2012 Adobe Systems Incorporated - from the file “Enable Async IO.plugin”

                                     Entropy 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”

                                     Extrude 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                                     FastCore Routines 13.0 20120315.r.428 2012/03/15:21:00:00  ©1990-2012 Adobe Systems Incorporated - from the file “FastCore.plugin”

                                     Fibers 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                                     Film Grain 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

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                                     Skewness 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”

                                     Smart Blur 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                                     Smudge Stick 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                                     Solarize 13.0 20120315.r.428 2012/03/15:21:00:00  ©1993-2012 Adobe Systems Incorporated - from the file “Solarize.plugin”

                                     Spatter 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                                     Spherize 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                                     Sponge 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                                     Sprayed Strokes 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                                     Stained Glass 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                                     Stamp 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                                     Standard Deviation 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”

                                     Sumi-e 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                                     Summation 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”

                                     Targa 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                                     Texturizer 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                                     Tiles 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                                     Torn Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                                     Twirl 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                                     U3D 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”

                                     Underpainting 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                                     Vanishing Point 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “VanishingPoint.plugin”

                                     Variance 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”

                                     Water Paper 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                                     Watercolor 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                                     Wave 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                                     Wavefront|OBJ 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”

                                     Wind 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                                     Wireless Bitmap 13.0 20120315.r.428 2012/03/15:21:00:00  ©1989-2012 Adobe Systems Incorporated - from the file “WBMP.plugin”

                                     ZigZag 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                                   

                                   

                                  Optional and third party plug-ins:

                                   

                                   

                                     Alien Skin Autolayer 3 Autolayer 3 3.0.0 15815 2010-08-03 10:26 Copyright © 2010 Alien Skin Software, LLC - from the file “Alien Skin Autolayer 3.8li.plugin”

                                     Alien Skin Blow Up 2 Batch Blow Up 2 Batch Automation 2.1.1.1146 17236 Copyright © 2009 Alien Skin Software, LLC - from the file “Blow Up 2 Batch Automation.plugin”

                                     Alien Skin Blow Up 2 Blow Up 2 Automation 2.1.1.1146 17236 Copyright © 2009 Alien Skin Software, LLC - from the file “Blow Up 2 Automation.plugin”

                                     Anaglyph Flip AnaglyphFlip 1.6.0 ©2011 Flaming Pear Software - from the file “AnaglyphFlip.plugin”

                                     Animal Fur Eye Candy 6 6.1.1.1058 17502 Copyright © 2011 Alien Skin Software, LLC - from the file “Eye Candy 6.plugin”

                                     AntiGhost AntiGhost 1.6.0 ©2011 Flaming Pear Software - from the file “AntiGhost.plugin”

                                     AutoEye 2 �1993-2010 Auto FX Incorporated - from the file “AUTOEYE-64bit.plugin”

                                     BackgroundFilter NO VERSION - from the file “BackgroundFilter.plugin”

                                     Backlight Eye Candy 6 6.1.1.1058 17502 Copyright © 2011 Alien Skin Software, LLC - from the file “Eye Candy 6.plugin”

                                     Bevel Eye Candy 6 6.1.1.1058 17502 Copyright © 2011 Alien Skin Software, LLC - from the file “Eye Candy 6.plugin”

                                     Black and White Film Exposure 3 3.0.6.1114 17623 Copyright © 2009 Alien Skin Software, LLC - from the file “Alien Skin Exposure 3.8bf.plugin”

                                     Blemish Concealer Image Doctor 2 2.1.1.1069 17283 Copyright © 2007 Alien Skin Software, LLC - from the file “Image Doctor 2.plugin”

                                     Blow Up 2 Batch UI Blow Up 2 2.1.1.1146 17236 Copyright © 2009 Alien Skin Software, LLC - from the file “Blow Up 2.plugin”

                                     Blow Up 2 Render Blow Up 2 2.1.1.1146 17236 Copyright © 2009 Alien Skin Software, LLC - from the file “Blow Up 2.plugin”

                                     Blow Up 2 UI Blow Up 2 2.1.1.1146 17236 Copyright © 2009 Alien Skin Software, LLC - from the file “Blow Up 2.plugin”

                                     Bokeh Bokeh 2 2.0.1.377 17620 Copyright © 2010 Alien Skin Software, LLC - from the file “Alien Skin Bokeh 2.8bf.plugin”

                                     Brick Wall Eye Candy 6 6.1.1.1058 17502 Copyright © 2011 Alien Skin Software, LLC - from the file “Eye Candy 6.plugin”

                                     Brushed Metal Eye Candy 6 6.1.1.1058 17502 Copyright © 2011 Alien Skin Software, LLC - from the file “Eye Candy 6.plugin”

                                     Burnt Edges Xenofex 2 2.6.1.1078 17365 Copyright © 2007 Alien Skin Software, LLC - from the file “Xenofex 2.plugin”

                                     ChromaSolarize ChromaSolarize 1.6.0 ©2011 Flaming Pear Software - from the file “ChromaSolarize.plugin”

                                     Chrome Eye Candy 6 6.1.1.1058 17502 Copyright © 2011 Alien Skin Software, LLC - from the file “Eye Candy 6.plugin”

                                     Circle to Square Circle To Square 1.6.0 ©2011 Flaming Pear Software - from the file “Circle To Square.plugin”

                                     Classic Mosaic Xenofex 2 2.6.1.1078 17365 Copyright © 2007 Alien Skin Software, LLC - from the file “Xenofex 2.plugin”

                                     Color Efex Pro 4 4.000, Copyright © 2000-2011 Nik Software Inc. - from the file “Color Efex Pro 4.plugin”

                                     Color Film Exposure 3 3.0.6.1114 17623 Copyright © 2009 Alien Skin Software, LLC - from the file “Alien Skin Exposure 3.8bf.plugin”

                                     Color Pencil Snap Art 2 2.1.1.1029 17510 Copyright © 2011 Alien Skin Software, LLC - from the file “Snap Art 2.plugin”

                                     Comics Snap Art 2 2.1.1.1029 17510 Copyright © 2011 Alien Skin Software, LLC - from the file “Snap Art 2.plugin”

                                     Constellation Xenofex 2 2.6.1.1078 17365 Copyright © 2007 Alien Skin Software, LLC - from the file “Xenofex 2.plugin”

                                     Corona Eye Candy 6 6.1.1.1058 17502 Copyright © 2011 Alien Skin Software, LLC - from the file “Eye Candy 6.plugin”

                                     Cracks Xenofex 2 2.6.1.1078 17365 Copyright © 2007 Alien Skin Software, LLC - from the file “Xenofex 2.plugin”

                                     Crumple Xenofex 2 2.6.1.1078 17365 Copyright © 2007 Alien Skin Software, LLC - from the file “Xenofex 2.plugin”

                                     Demitone 25 Demitone 25 1.6.0 ©2011 Flaming Pear Software - from the file “Demitone 25.plugin”

                                     Demitone 50 Demitone 50 1.6.0 ©2011 Flaming Pear Software - from the file “Demitone 50.plugin”

                                     Dfine 2.0 NO VERSION - from the file “Dfine2.plugin”

                                     Diamond Plate Eye Candy 6 6.1.1.1058 17502 Copyright © 2011 Alien Skin Software, LLC - from the file “Eye Candy 6.plugin”

                                     DreamSuite �1993-2010 Auto FX Incorporated - from the file “DreamSuite-64bit.plugin”

                                     Drip Eye Candy 6 6.1.1.1058 17502 Copyright © 2011 Alien Skin Software, LLC - from the file “Eye Candy 6.plugin”

                                     Dust and Scratch Remover Image Doctor 2 2.1.1.1069 17283 Copyright © 2007 Alien Skin Software, LLC - from the file “Image Doctor 2.plugin”

                                     Electrify Xenofex 2 2.6.1.1078 17365 Copyright © 2007 Alien Skin Software, LLC - from the file “Xenofex 2.plugin”

                                     Extensis 3.0.6.37, "Copyright 2010 Extensis, a division of Celartem, Inc.  All rights reserved." - from the file “ExtensisFontManagementPSCS5.plugin”

                                     Extrude Eye Candy 6 6.1.1.1058 17502 Copyright © 2011 Alien Skin Software, LLC - from the file “Eye Candy 6.plugin”

                                     FineStructuresFilter NO VERSION - from the file “FineStructuresFilter.plugin”

                                     Fire Eye Candy 6 6.1.1.1058 17502 Copyright © 2011 Alien Skin Software, LLC - from the file “Eye Candy 6.plugin”

                                     Flag Xenofex 2 2.6.1.1078 17365 Copyright © 2007 Alien Skin Software, LLC - from the file “Xenofex 2.plugin”

                                     Flexify 2 Flexify 2 2.7.0 ©2011 Flaming Pear Software - from the file “Flexify 2.plugin”

                                     Flood Flood 1.6.0 ©2011 Flaming Pear Software - from the file “Flood.plugin”

                                     FocalPoint 2 2.0.9 (Suite 6), Copyright © 2011 onOne Software.  All rights reserved. - from the file “FocalPointAutomation.plugin”

                                     FocalPoint 2 Filter 2.0.9 (Suite 6), Copyright © 2011 onOne Software.  All rights reserved. - from the file “FocalPointFilter.plugin”

                                     FocalPoint 2 Hidden NO VERSION - from the file “HiddenFilter.plugin”

                                     FocalPoint 2 Hidden NO VERSION - from the file “HiddenFilter.plugin”

                                     Ghost Ghost 1.6.0 ©2011 Flaming Pear Software - from the file “Ghost.plugin”

                                     Glass Eye Candy 6 6.1.1.1058 17502 Copyright © 2011 Alien Skin Software, LLC - from the file “Eye Candy 6.plugin”

                                     Gradient Glow Eye Candy 6 6.1.1.1058 17502 Copyright © 2011 Alien Skin Software, LLC - from the file “Eye Candy 6.plugin”

                                     Gray from Blue Gray from Blue 1.6.0 ©2011 Flaming Pear Software - from the file “Gray From Blue.plugin”

                                     Gray from Green Gray from Green 1.6.0 ©2011 Flaming Pear Software - from the file “Gray From Green.plugin”

                                     Gray from Red Gray from Red 1.6.0 ©2011 Flaming Pear Software - from the file “Gray From Red.plugin”

                                     HDR Efex Pro 1.200, Copyright © 2000-2011 Nik Software Inc. - from the file “HDR Efex Pro Tonemapping.plugin”

                                     HDR Efex Pro Metadata 1.200, Copyright © 2000-2011 Nik Software Inc. - from the file “HDR Efex Pro Metadata.plugin”

                                     Hidden Proxy Filter NO VERSION - from the file “PhotoFrame 4.6 Professional Edition.plugin”

                                     Hidden Topaz Labs Denoise - from the file “TopazRemaskAutomate.plugin”

                                     HotPixelsFilter NO VERSION - from the file “HotPixelsFilter.plugin”

                                     HSL -> RGB HSL to RGB 1.6.0 ©2011 Flaming Pear Software - from the file “HSL to RGB.plugin”

                                     Icicles Eye Candy 6 6.1.1.1058 17502 Copyright © 2011 Alien Skin Software, LLC - from the file “Eye Candy 6.plugin”

                                     Impasto Snap Art 2 2.1.1.1029 17510 Copyright © 2011 Alien Skin Software, LLC - from the file “Snap Art 2.plugin”

                                     India Ink India Ink 1.9.94 ©2011 Flaming Pear Software - from the file “India Ink.plugin”

                                     JPEG Repair Image Doctor 2 2.1.1.1069 17283 Copyright © 2007 Alien Skin Software, LLC - from the file “Image Doctor 2.plugin”

                                     Kyoto Color Kyoto Color 1.6.0 ©2011 Flaming Pear Software - from the file “Kyoto Color.plugin”

                                     Lab -> RGB LAB to RGB 1.6.0 ©2011 Flaming Pear Software - from the file “LAB to RGB.plugin”

                                     Lightning Xenofex 2 2.6.1.1078 17365 Copyright © 2007 Alien Skin Software, LLC - from the file “Xenofex 2.plugin”

                                     Little Fluffy Clouds Xenofex 2 2.6.1.1078 17365 Copyright © 2007 Alien Skin Software, LLC - from the file “Xenofex 2.plugin”

                                     Make Cube Tile Make Cube Tile 1.6.0 ©2011 Flaming Pear Software - from the file “Make Cube Tile.plugin”

                                     Make Iso Cube Tile Make Iso Cube Tile 1.6.0 ©2011 Flaming Pear Software - from the file “Make Iso Cube Tile.plugin”

                                     Marble Eye Candy 6 6.1.1.1058 17502 Copyright © 2011 Alien Skin Software, LLC - from the file “Eye Candy 6.plugin”

                                     Merge to HDR Efex Pro 1.200, Copyright © 2000-2011 Nik Software Inc. - from the file “HDR Efex Pro Automation.plugin”

                                     Motion Trail Eye Candy 6 6.1.1.1058 17502 Copyright © 2011 Alien Skin Software, LLC - from the file “Eye Candy 6.plugin”

                                     Mystical 2 �1993-2010 Auto FX Incorporated - from the file “Mystical2-64bit.plugin”

                                     Nik Selective Tool 2.103, Copyright © 2000-2012 Nik Software Inc. - from the file “SelectivePalette.plugin”

                                     Oil Paint Snap Art 2 2.1.1.1029 17510 Copyright © 2011 Alien Skin Software, LLC - from the file “Snap Art 2.plugin”

                                     Ornament Ornament 1.6.0 ©2011 Flaming Pear Software - from the file “Ornament.plugin”

                                     Pastel Snap Art 2 2.1.1.1029 17510 Copyright © 2011 Alien Skin Software, LLC - from the file “Snap Art 2.plugin”

                                     Pen and Ink Snap Art 2 2.1.1.1029 17510 Copyright © 2011 Alien Skin Software, LLC - from the file “Snap Art 2.plugin”

                                     Pencil Sketch Snap Art 2 2.1.1.1029 17510 Copyright © 2011 Alien Skin Software, LLC - from the file “Snap Art 2.plugin”

                                     Perfect Effects 3.0 (Suite 6.0), Copyright © 2011 onOne Software.  All rights reserved. - from the file “Perfect Effects.plugin”

                                     Perfect Effects Filter 3.0 (Suite 6.0), Copyright © 2011 onOne Software.  All rights reserved. - from the file “Perfect Effects.plugin”

                                     Perfect Effects Smart Filter 3.0 (Suite 6.0), Copyright © 2011 onOne Software.  All rights reserved. - from the file “Perfect Effects.plugin”

                                     Perfect Mask 5.0 (Suite 6.0), Copyright © 2011 onOne Software.  All rights reserved. - from the file “Perfect Mask.plugin”

                                     Perfect Mask Filter 5.0 (Suite 6.0), Copyright © 2011 onOne Software.  All rights reserved. - from the file “Perfect Mask.plugin”

                                     Perfect Mask Smart Filter 5.0 (Suite 6.0), Copyright © 2011 onOne Software.  All rights reserved. - from the file “Perfect Mask.plugin”

                                     Perfect Portrait 1.0 (Suite 6.0), Copyright © 2011 onOne Software.  All rights reserved. - from the file “Perfect Portrait.plugin”

                                     Perfect Portrait Filter 1.0 (Suite 6.0), Copyright © 2011 onOne Software.  All rights reserved. - from the file “Perfect Portrait.plugin”

                                     Perfect Portrait Smart Filter 1.0 (Suite 6.0), Copyright © 2011 onOne Software.  All rights reserved. - from the file “Perfect Portrait.plugin”

                                     Perfect Resize 7.0 Professional Edition 7.0.5, Copyright © 2011 onOne Software.  All rights reserved. - from the file “Automation.plugin”

                                     Perfect Resize 7.0 Professional Edition Batch 7.0.5, Copyright © 2011 onOne Software.  All rights reserved. - from the file “Batch.plugin”

                                     Perfect Resize 7.0 Professional Edition Filter 7.0.5, Copyright © 2011 onOne Software.  All rights reserved. - from the file “Filter.plugin”

                                     Perspective Shadow Eye Candy 6 6.1.1.1058 17502 Copyright © 2011 Alien Skin Software, LLC - from the file “Eye Candy 6.plugin”

                                     PGE 7 �1993-2010 Auto FX Incorporated - from the file “PGE7-64bit.plugin”

                                     PhotoFrame 4.6 Professional Edition 4.6.5 (Suite 6), Copyright © 2011 onOne Software. All rights reserved. - from the file “PhotoFrame 4.6 Professional Edition Automation.plugin”

                                     PhotoFrame 4.6 Professional Edition Batch 4.6.5 (Suite 6), Copyright © 2011 onOne Software.  All rights reserved. - from the file “PhotoFrame 4.6 Professional Edition Batch.plugin”

                                     PhotoFrame 4.6 Professional Edition Hidden NO VERSION - from the file “PhotoFrame 4.6 Professional Edition.plugin”

                                     PhotoTools 2.6 Hidden NO VERSION - from the file “HelperFilter.plugin”

                                     PhotoTools 2.6 Hidden NO VERSION - from the file “HelperFilter.plugin”

                                     PhotoTools 2.6 Professional Edition 2.6.4 (Suite 5.5.4), Copyright © 2011 onOne Software.  All rights reserved. - from the file “PhotoTools 2.6 Professional Edition.plugin”

                                     PhotoTools 2.6 Professional Edition Batch 2.6.4 (Suite 5.5.4), Copyright © 2011 onOne Software.  All rights reserved. - from the file “PhotoTools 2.6 Professional Edition Batch.plugin”

                                     PhotoTune 3 3.0.9 (Suite 5.5.4), Copyright © 2011 onOne Software.  All rights r

                                  • 14. Re: CS6 Extended - Crashing Like Crazy
                                    Chris Cox Adobe Employee

                                    OK, that's weird - I thought that card should be disabled, but it's enabled and "allow old GPUs" isn't installed.

                                     

                                    We'll have to investigate.

                                     

                                    (honestly, the drivers for that card are among the worst known drivers)

                                    • 15. Re: CS6 Extended - Crashing Like Crazy
                                      gwbeers Community Member

                                      Are there other drivers or firmware updates available for this card, or are you suggesting a replacement? If you're recommendind a replacement , what would you recommend?

                                      • 16. Re: CS6 Extended - Crashing Like Crazy
                                        Curt Y Community Member

                                        It is my understanding with Apple you have to take the drivers that are included with the OS update. 

                                         

                                        Windows user so not sure if you can roll back to a previous OS update which may have differet driver update.

                                        • 17. Re: CS6 Extended - Crashing Like Crazy
                                          gwbeers Community Member

                                          I beleive that as well. But can't understand why CS5 (and the CS6 beta) has no problem with the driver and CS6 crashes while preforming identical tasks on the same project.

                                          • 18. Re: CS6 Extended - Crashing Like Crazy
                                            Curt Y Community Member

                                            The 3D infrastructure in CS6 has changed from CS5 and needs more horsepower.  But if CS6 beta worked, CS6 Extended should also as they are virtually the same product.  Bugs identified are still being re-coded.

                                            • 19. Re: CS6 Extended - Crashing Like Crazy
                                              gwbeers Community Member

                                              Swopped the old card for a ATI Radeon HD 5770. All good!

                                              • 20. Re: CS6 Extended - Crashing Like Crazy
                                                Noel Carboni Community Member

                                                Another ATI success story.  Thanks for reporting back, gw!

                                                 

                                                -Noel

                                                • 21. Re: CS6 Extended - Crashing Like Crazy
                                                  JoeLigo Community Member

                                                  Update …

                                                   

                                                  I've done some preliminary testing with Drawing Mode set to "Basic" and all the options checked. So far, I haven't crashed, but I'll need to work the 3D interface more in order to be sure.

                                                   

                                                  I'll be starting a new 3D project sometime next week; will let you know how it goes.

                                                  • 22. Re: CS6 Extended - Crashing Like Crazy
                                                    JoeLigo Community Member

                                                    Well - I just crashed big time in "Basic" mode (per the above); just trying to inflate a simple, circular path. If there's a workaround to this bug, I don't have a clue.

                                                     

                                                    I must say, I've never felt so cheated. Photoshop CS6 Extended is basically a useless $400 boat anchor, sitting on the deck of a useless $3.5K+ computer. Never thought I would see the day when I would say that about my Adobe/Apple platform, given years of stability and value good enough to build my business on.

                                                     

                                                    I sincerely hope the 2 companies are professional enough to drop the finger pointing, get together and fix this freakin' bug - soon!

                                                    • 23. Re: CS6 Extended - Crashing Like Crazy
                                                      gwbeers Community Member

                                                      da wn, After a ton of crashes I replaced my old video card with a new one - that helped the most obvious, reoccuring crashes but I still had a few bugs soley in the 3D mode. I spoke with Adobe 6 times with no help and finally the last tech I spoke with told me to uninstall Photoshop and reinstall it. That cured all my 3D problems to date. I now have complete a complete crash-free week! I hope writing this isn't the kiss of death....

                                                      • 24. Re: CS6 Extended - Crashing Like Crazy
                                                        Noel Carboni Community Member

                                                        Da wn, what you're experiencing is an exception, rather than the rule.  I know that's of little consolation.

                                                         

                                                        I am a bit curious, though...  Why did you not download the free trial and ensure that it worked okay on your system before paying the money?

                                                         

                                                        -Noel

                                                        • 25. Re: CS6 Extended - Crashing Like Crazy
                                                          Chris Cox Adobe Employee

                                                          All programs are likely to crash from time to time -- and the most common bugs causing crashes in Photoshop CS6 aren't in Photoshop itself, but in the OS and third party plugins.

                                                          So even in Basic mode, you may have a different crash due to a different cause.

                                                           

                                                          Your last reported GPU driver crash that I can find was on May 10.

                                                          You hit a 3D crash on May 23.  We're still testing a fix for that particular issue.

                                                          And you have 2 additional, older reported crashes in similar 3D code (but different enough that they went into different buckets).

                                                          • 26. Re: CS6 Extended - Crashing Like Crazy
                                                            JoeLigo Community Member

                                                            Noel

                                                             

                                                            I ran the public beta all the way to release of CS6 Extended. As I said in my opening post, the beta rarely crashed, and when it did, it was nothing like what I'm seeing in the released version. I admit to assuming that I could expect at least as much (if not more) stability in the release as I experienced in the beta version.

                                                             

                                                            If (quoting Chris' post on 5/21) "Apple introduced a bug in their OpenGL drivers in 10.7.3, but it only affects certain cards", I'm simply hoping my 3D problems are due to that bug and that a fix will be available soon.

                                                            • 27. Re: CS6 Extended - Crashing Like Crazy
                                                              gwbeers Community Member

                                                              I had the same experience as da wn. I was fine with the Beta in OSX 10.7.4. The release version was the culprit.

                                                              • 28. Re: CS6 Extended - Crashing Like Crazy
                                                                Chris Cox Adobe Employee

                                                                The release version is more stable -- but the crashes you've reported were also present in the beta (just not something we could fix, or further down the list from the critical ones we fixed).

                                                                • 29. Re: CS6 Extended - Crashing Like Crazy
                                                                  JoeLigo Community Member

                                                                  gwbeers:

                                                                   

                                                                  A couple of questions for you:

                                                                   

                                                                  1. After you replaced your video card with the ATI 5770, where did your set your Photoshop performance settings?

                                                                   

                                                                  2. Can you report on the stability of your reinstall of Photoshop Extended? Are you still working in the 3D environment without crashes?

                                                                  • 30. Re: CS6 Extended - Crashing Like Crazy
                                                                    gwbeers Community Member

                                                                    da wn:

                                                                    After the ATI card install and reinstall of CS6, Photoshop launched and defaulted to ADVANCED with all 3 options checked. I haven't experienced any crashes or glitches since. Since the 3D evvironment is a new toy for me, I've been spending alot of time with it and I'm pleased with the performance.

                                                                    • 31. Re: CS6 Extended - Crashing Like Crazy
                                                                      JoeLigo Community Member

                                                                      That's encouraging - thanks. I just updated the OS to 10.7.4 a couple of days ago, so reinstalling Photoshop should bring my setup closer to yours. We'll see if that brings me enough stability to get some work done.

                                                                       

                                                                      I sure hope so. On a positive note, I'm very impressed with the work Adobe did on the 3D interface for CS6. For me, it was an enormous investment in time and money to learn 3D in 5.5, so this release, with its many crucial improvements, has really got me excited about the design possibilities.

                                                                      • 32. Re: CS6 Extended - Crashing Like Crazy
                                                                        gwbeers Community Member

                                                                        da wn:

                                                                        It's important to due the Adobe "Uninstall" to remove any remnants from prior CS6 installs, before the re-install. I think you'll find the 3D environment very intuitive and a massive jump from 5.5. I played with 3D in 5.5 but it was too time consuming, where in 6, everything is in realtime and you can edit on the fly. Good luck!

                                                                        • 33. Re: CS6 Extended - Crashing Like Crazy
                                                                          JoeLigo Community Member

                                                                          Well, I just crashed quitting the application. I'd done some 3D stuff this morning; nothing heavy, just some minor editing of previous work. My Mac had been idle during lunch; screen saver was on. I used the dock to get to Photoshop, chose Quit from file, and got an Unexpectedly Quit crash. The crash log looks very familiar in terms of the crashed thread wording.

                                                                           

                                                                          I reinstalled the app a couple of days ago, after Uninstalling via Adobe's Uninstall app.

                                                                          • 34. Re: CS6 Extended - Crashing Like Crazy
                                                                            gwbeers Community Member

                                                                            I got that a lot in CS5 & 5.5, but it never had any effect on the files. I didn't matter whether it was a "command-Q", a quit from the dock or from the app. Haven't seen it in 6 - yet

                                                                            • 35. Re: CS6 Extended - Crashing Like Crazy
                                                                              JoeLigo Community Member

                                                                              After some time away from my studio, I'm sorry to report that I've just crashed again - same scenario. I created a simple object from a shape layer; set extrusion to 0; and tried to revolve the extrusion.

                                                                               

                                                                              I was hoping the upgrade to OS 10.7.4, coupled with a ground up reinstall of CS6, would reduce if not eliminate my crashes, but no go. The 3D module in Photoshop, which is why I bought the upgrade, remains completely unusable.

                                                                               

                                                                              For me, this upgrade has been a disastrous waste of money and time. 

                                                                              • 36. Re: CS6 Extended - Crashing Like Crazy
                                                                                JoeLigo Community Member

                                                                                Quoting from a Mac Observer article re the Apple WWDC announcement of a Mac Pro processor bump …

                                                                                 

                                                                                 

                                                                                The Mac Pro now ships with two 2.4GHz 6-core Xeon E5645 processors for 12 total cores. Unfortunately, those processors aren’t new for Intel and were first introduced in 2010. The standard graphics card is still ATI’s Radeon HD 5770 with 16GB RAM with two Mini DisplayPort and a dual-link DVI connectors.

                                                                                 

                                                                                 

                                                                                So, the Radeon HD 5770 is still the "standard graphics card"? Per post #8 on 5/12, I thought that card was "deprecated"?

                                                                                • 37. Re: CS6 Extended - Crashing Like Crazy
                                                                                  Chris Cox Adobe Employee

                                                                                  We don't define Apple's standards.... We just have to try and deal with them.

                                                                                  • 38. Re: CS6 Extended - Crashing Like Crazy
                                                                                    JoeLigo Community Member

                                                                                    The release of Mountain Lion is, apparently, imminent, so Chris - can you tell me if a fix for this bug made it into the OS?

                                                                                     

                                                                                    If not, am I just out of luck for this entire release of Photoshop Extended?

                                                                                    • 39. Re: CS6 Extended - Crashing Like Crazy
                                                                                      Chris Cox Adobe Employee

                                                                                      We cannot comment on unreleased versions of Apple software.

                                                                                      Apple has fixed many bugs in 10.8, but they'll have to make the announcements.

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