3 Replies Latest reply: May 25, 2012 9:31 AM by ab74 RSS

    Cannot finalise registration process of CS6 due to Adobe ID error

    ozbogwam

      I have just installed 13 copies of CS6 in our studio, 12 successfully but one is having problems. The registration process goes smoothly using our relevant Adobe licences, the problem occurs when we have to enter the Adobe ID at the end of the process. The two option sappear, sign in later or sign in now. Once we click sign in now it just becomes the spinning wheel of boredom, can't do anything. of course the problem is that it says you have 7 days to do so before it makes the application inoperable.

       

      So what is wrong and how do I fix this and what does an Adobe ID have to do with this whole thing anyway? We have the legal licences, why do we also need an Adobe ID to complete the process

       

      Graham