5 Replies Latest reply: May 24, 2012 2:24 PM by Nublonde RSS

    missed the library>authorize prompt when I downloaded ADE. Can I fix or must I reload?

    Nublonde
      I recently purchased a Nook and hoped to borrow library books and Eread them.. I downloaded ADE (windows), signed  up, followed all the steps as they came up...but one one either missing or not so obvious. The library > authorize. If I can't retrace my steps somehow and get that done isgetting rid of the program and starting all over the only way? Thanks....
        • 1. Re: missed the library>authorize prompt when I downloaded ADE. Can I fix or must I reload?
          Jeff A Wright Employee Hosts

          Moving this dicussion to the Adobe Digital Editions forum.

          • 2. Re: missed the library>authorize prompt when I downloaded ADE. Can I fix or must I reload?
            Frustrated in AZ Community Member

            I'm assuming that you registered with Adobe and obtained an Adobe ID

            before you downloaded and installed Digital Editions on your computer.....

             

            If you've installed Digital Editions, and can open it, but can't

            interconnect with the library (which is how I interpret what you said), try

            contacting the library and talk to their technical support folks.  Many

            libraries use Overdrive software, and there are some settings in it which

            could cause the problem.

             

            ============

            • 3. Re: missed the library>authorize prompt when I downloaded ADE. Can I fix or must I reload?
              Nublonde Community Member

              It appears as though my first post may be somewhat erroneous. My library book made it to my computer in perfectly recognizable form. After some further investigation, I discovered a file on the NOOK in 'my stuff'' containing a digital ?book?. Cover has a question mark, a different title.xml, and I'm told that NOOK can't read this file - it may be an unsupported format. It looks as though the book made it, just wrong somehow. So how do I fix this? Thanks again....

              • 4. Re: missed the library>authorize prompt when I downloaded ADE. Can I fix or must I reload?
                Frustrated in AZ Community Member

                If it's a file on the Nook that's the issue here, then I'm not sure what

                this forum can do about it....  My suggestion is that you check your Nook's

                documentation to see if it tells you why this file would be created and, of

                course, what to do about it.  Failing that, B&N technical support might be

                able to help.  One thing you can do is to do a 'soft reset'  of the Nook

                and see if that fixes the issue.  Not a high percentage bet, but better to

                try than not.  Nooks have been known to have amnesia.

                 

                From the ADE side, it might be helpful to review the transfer process and

                what happens during it.

                 

                You should connect the Nook to your computer first, and make sure that the

                computer sees the Nook (assigning it a drive letter).  You should get a

                message from the computer, and your Nook's screen should show you a message

                saying it's connected.

                 

                Then, open Digital Editions.  If the Nook is registered and has an ID, then

                Digital Editions should show it as a line in the Bookshelf section of its

                Library view (the left hand panel).

                 

                Once the Nook shows up, then all you have to do is drag and drop the

                ebook(s) to the Nook.  If you click on the Nook after you do this, you

                should see a list of the ebooks it has.

                 

                Closing the connection is relatively simple also, but it involves watching

                what's going on.  First, either 'Eject' the Nook or 'Safely Remove

                Hardware' the Nook.  If you choose to Eject, use a utility program on your

                computer to locate the Nook by drive letter, then execute the 'Eject'

                command either by key combination or by drop-down menu (right click on the

                device and choose 'Eject' on a Windows machine).  If you choose the 'Safely

                Remove Hardware' option, left click on the icon on the Start bar in the

                extreme right hand corner.  Then, pick the device letter and click on it.

                You'll get a confirming message.

                 

                At the same time, the Nook should tell you that it's synchronizing its

                content with your comptuer.  DO NOT pull the plug on the Nook until it's

                completed this task.  You can close Digital Editions after the task is

                completed also.

                 

                Ebooks are stored by Digital Editions on your computer in its My Digital

                Editions library on your main hard drive.  It's Manifest.xml file contains

                the location and key information about the ebooks, and if you know what the

                coding tells you, you can figure out a bunch of things about the ebook.

                That's not normally necessary - but keep this in mind in case a B&N support

                person wants to know.

                 

                Hope these ideas help!

                 

                ==============

                • 5. Re: missed the library>authorize prompt when I downloaded ADE. Can I fix or must I reload?
                  Nublonde Community Member

                  I really appreciate your detailed response. I tried that and took it a step further. ADE does not recognize my NOOK and every time I click on ADE, all I get is my library book. I tried moving the book (file) to the reader manually, but that arrived corrupted in some way, as well. I took a thorough look at the list 'EReaders supported by ADE'. The NOOK Tablet is ominously missing.