Suskno it is not completely clear from your post if you have successfully downloaded the install files or not. Were you able to complete the download process successfully? Also where are you trying to download the software from? Are you downloading it from http://www.adobe.com/ or https://licensing.adobe.com/?
Also which operating system are you using?
Hi –I have Microsoft Windows XP version 2002 service pack 3.
I am downloading from www.adobe.com<http://www.adobe.com> via “my purchases” (there is a download button to the right of the subscription). The Akamai thing won’t download at all so I am using the “alternate method”. It downloads into Firefox (I can see both files), I save them to a folder(see screen shot below) – I have tried various folders as well as launching from the site, saving and launching etc etc.
Then I try and launch the .exe file and this happens and nothing else it just sits there (stuff seems to get extracted but it’s just the pdf files or a payload file? If I try and hit cancel it freezes everything. I am sad ☹
Susan J. Knolla
Director Talent Management
J.D. Irving, Limited - Human Resources
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I have removed your signature as this is a public forum. I would recommend for future responses visiting the forum thread itself as opposed to replying via e-mail. Also I am unable to see the images which you referenced. Please click on the camera button in when responding at http://forums.adobe.com/message/4439623#4439623.
You may want to try an alternate browser if you have only tried Firefox so far. Perhaps try Chrome or Internet Explorer.
I cannot figure out how to save a screen shot as a folder or file so cannot attach the pics. I tried explorer and the same thign happened. I tried to launch the .exe file and it said the contact file .7z wasnt there (which it was) and so I saved them both to the same file and attempted to launch the .exe file and same thing:
"Preparing files: Please wait while the download files are being extracted" - it shows then and then never progresses - just jams and won't close etc.
Have you tried another browser besides Firefox? Is your network access in a managed environment or are you a home user?
Yes just tried explorer - so explorer Firefox - I dont have any other browsers and don't think that is the issue.
I am in a managed office environment as noted above (office setting on a LAN). Our IT folks made sure I had ability to download, disk space on the network etc and had no idea why it wasn't working.
Actually a newly installed browser can be a great test because many times add-ons and toolbars will be installed on multiple browsers. Perhaps try chrome otherwise I would see if your I.T. department can initiate the download on their computer.
so tried Chrome and it doesnt work either. The IT dept can also not install it - paid for my 2nd month now and can't even use the product. Can I not just be sent an installation disc?
SUSKNO I would recommend contacting our support team at this point. They can try to assist you directly as well as can direct you to obtaining physical media if necessary. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.