6 Replies Latest reply: Jun 8, 2012 1:36 AM by Kieran P Egan RSS

    Help with Acrobat X Pro Config Error

    Kieran P Egan Community Member

      Hello, I'm looking for some assistance with Config Error 130:11 on Acrobat X Pro running on Windows 7.

       

      The message reads:

       

      A problem has occured with the licensing of this product. Restart your computer and re-launch the product.

      ...

      Error: 130:11

       

       

      I'm using the subscription service for CS6.

      Help appreciated!

       

      Kieran

        • 1. Re: Help with Acrobat X Pro Config Error
          Sandeep V. Employee Hosts

          Hi Kieran,

           

          Was there a previous version of Acrobat installed on this machine?

          • Check the permissions on these folders:
            1. C:\ProgramData\Adobe\SLStore
            2. C:\Program Files (x86)\Common Files\Adobe\Adobe PCD
            3. C:\Program Files (x86)\Common Files\Adobe\caps
          • Move these folders to the desktop and relaunch Acrobat:
            1. C:\Program Files (x86)\Common Files\Adobe\Adobe PCD
            2. C:\Program Files (x86)\Common Files\Adobe\caps

           

          Note: Use C:\Program Files\Common Files for x32 bit machines.

           

          Feel free to write back with results.

           

          ~Sandeep V.

          • 2. Re: Help with Acrobat X Pro Config Error
            Kieran P Egan Community Member

            Hi Sandeep,

             

            Thanks for your response.

            Acrobat Reader had been installed on the machine, but not an earlier version of Acrobat - it's a new machine, but I installed CS5 Design Standard before subscribing to CS6.

            Since my CS5 software was an upgrade (as was CS4 - I had been asked to re-enter the CS4 serial number), I think the Acrobat software was never fully installed prior to the CS6 download.

             

            The permissions for SLStore were:

            System & Administrator - Full Control

            Creator Owner - Special

            Users - Read & Execute

            Users - Speical

             

            The permissions for Adobe PCD & caps were:

            Administrator - Full Control

            Everyone - Read

             

            When the Adobe PCD & caps folders were moved to the Desktop & the Acrobat X Pro re-launched, I received an Error: 6 response:

            Please uninstall and reinstall the product. If this problem still occurs, please contact Adobe technical support... etc

             

            I assume this is my next step?

             

            Many thanks,

            Kieran

            • 3. Re: Help with Acrobat X Pro Config Error
              Sandeep V. Employee Hosts

              If that is the case, you need to uninstall Acrobat using CS6 uninstaller from control panel. Once that is done, reboot the machine and install it again. Let me know if you face any trouble in this.

               

              *You can move PCD and Caps folders back to the origional location.

              • 4. Re: Help with Acrobat X Pro Config Error
                Kieran P Egan Community Member

                Hi Sandeep,

                 

                The re-installation appears to have worked. Thanks for your help.

                 

                Kieran

                • 5. Re: Help with Acrobat X Pro Config Error
                  venkk Community Member

                  -          Launch any other CS6 product

                   

                  -          It will pop-up trial screen at launch.

                   

                  -          Click on License this software and restart subscription.

                   

                  -          Launch Acrobat X after this. It should launch fine

                  • 6. Re: Help with Acrobat X Pro Config Error
                    Kieran P Egan Community Member

                    Hi Venkk,

                     

                    That seems to have worked. Thanks.

                    Kieran