1 2 Previous Next 66 Replies Latest reply: Feb 8, 2015 5:38 PM by MarkWeiss RSS

    Premiere Pro CS6 Constantly Crashing

    Aarondroid Community Member

      I am having the worst time using Premiere Pro CS6.  The program is constantly crashing, saying it has encountered a serious error and has to close.  This is happening during the most basic operations like scrubbing the timeline or pressing play.  I am using footage strait from my Canon 7D (h.264) with no effects or filters.  I have all the latest updates to the software and my computer.  No other programs are open during these errors.  I'm using a 2011 MacBook Pro i7 8GB RAM with AMD Radeon HD 6750M 1024 MB and OSX 10.7.4. 

       

      I wanted this to be an alternative to FCP 7, but so far it is not working out.

       

      Any ideas?

        • 1. Re: Premiere Pro CS6 Constantly Crashing
          needles27 Community Member

          I am getting this a lot too.  "Serious Error."  It wasn't happening on 6.0, but a few things changed since then so I don't know what to blame it on.

           

          I am on a MacPro 4,1 32GB RAM GTX285.  Running 6.0.1 and 10.7.4, latest Nvidia drivers.

           

          I thought it was a Dynamic Link problem, but it is happening on all sequences now.  (Although when it happens on a DL, it will bring down AE as well)  Tried trashing all preview and cache files.  Happens on H.264 footage and ProRes footage. 

           

          It happens a lot on scrubbing, but also playback.  I notice sometimes that the program and source monitor will stop functioning right before the Serious Error happens.

           

          I am now testing with a lot of startup items and other drivers disabled to see if there is a cultprit.  So far so good, but i have thought that before.  I will report any progress.

           

          What apps/drivers are you running in the background on your system?  I am testing right now with the following disabled:

          Hazel

          Text Expander

          iTunes controller

          Wacom tablet driver

          Dropbox

          Growl

          Scansnap

          Pathfinder

          Launchbar

          Chronosync

          Drobo

          • 2. Re: Premiere Pro CS6 Constantly Crashing
            needles27 Community Member

            Forget it - still crashing with all the background processes gone.

            • 3. Re: Premiere Pro CS6 Constantly Crashing
              bbb_999 Adobe Employee

              Does it crash when opening a new project?

              • 4. Re: Premiere Pro CS6 Constantly Crashing
                Aarondroid Community Member

                No.  It usually crashes after I've been working for a few minutes.  Sometimes it will last over 30 minutes, and other times it will take less than 5.

                • 5. Re: Premiere Pro CS6 Constantly Crashing
                  bbb_999 Adobe Employee

                  Seems like we'll need more information on what you're doing; which specific action(s) on your part lead to the crash.

                  • 6. Re: Premiere Pro CS6 Constantly Crashing
                    needles27 Community Member

                    Seems like a hard one to describe, because it is so random.  I could say "just editing" but that isn't helpful.

                     

                    I am testing right now with the firewall off.  Could a firewall issue lead to a "Serious Error?"

                     

                    If it still happens, I will test some more with MPE off.

                    • 7. Re: Premiere Pro CS6 Constantly Crashing
                      bbb_999 Adobe Employee

                      Could it? Depends on what you're trying to do across the network.  Yes, more testing/specifics would definitely help us, help you.

                      • 8. Re: Premiere Pro CS6 Constantly Crashing
                        Wil Renczes Adobe Employee

                        If I had to guess, this has all the earmarks of a display driver issue.  Assuming that you're running in Mercury GPU mode, here's the list of things you want to check:

                         

                        • (nVidia users) latest mac display drivers from the nVidia site
                        • (nVidia users) mac CUDA drivers (4.2.7 should be the current revision)
                        • your mac has to be booting into 64 bit kernel mode
                        • 10.7.4 for the latest openCL fixes
                        • 6.0.1 update for our latest openCL fixes

                         

                        If that doesn't sort it out, then we'll need more info.   Does this only happen with GPU accelerated mode enabled? Also, mac crash logs are always helpful.

                         

                        Here's a link on how to find mac crash logs:

                         

                        http://serato.com/scratchlive/support/6600/how-to-get-a-crash-log-in-mac-osx

                         

                        Cheers

                        • 9. Re: Premiere Pro CS6 Constantly Crashing
                          Aarondroid Community Member

                          I agree.  I feel like it's crashing doing the most basic editing tasks.  I haven't even really been able to get deep into an edit, because of these problems.  ( I keep having to go back to FCP 7 to finish a job). 

                           

                          An example would be:

                           

                          I lay some interview footage on a timeline to look for sound bites and while I'm watching the footage, the program crashes.  Or, if I'm scrubbing through the time line to look for something specific the program crashes.

                          • 10. Re: Premiere Pro CS6 Constantly Crashing
                            Aarondroid Community Member

                            What is the best way to post a crash log? 

                            • 11. Re: Premiere Pro CS6 Constantly Crashing
                              needles27 Community Member

                              Will,

                              I went through the checklist above, and was up to date on everything.  Still issues.  Then, I downgraded to 6.0, and am still having lots of problems which may/may not be related.  Getting some crashes (Serious Error), and now a new issue where the program and source will only show black during playback, but show current frame on pause.  Once this happens, I have to restart.  It will bring down both AE and Pr. There are dynamic links in the timeline with Warp Stabilizer.  One possible culprit - a few times I have been running stable, and then after starting Safari, I will go back to Pr and get the Black Frame issue.  Can you think of any conflicts with Safari?

                               

                              Thanks!

                              • 12. Re: Premiere Pro CS6 Constantly Crashing
                                Wil Renczes Adobe Employee

                                I don't see how Safari could be implicated. The black during playback definitely adds to my theory about it being somehow related to display drivers.  Did you get anywhere with the GPU mode disabled? Any chance of procuring another graphics card to test with in case the card is taking a dive..?

                                 

                                Also, could you PM me one of the crash logs?

                                 

                                Cheers

                                • 13. Re: Premiere Pro CS6 Constantly Crashing
                                  needles27 Community Member

                                  Wil,

                                   

                                  Thanks for reminding me of trying it with GPU off.  So, it looks like it won't crash when it is doing the black playback, so no log there. (but I will look for the crash logs from earlier with the serious error crashes)  But, if I switch over to Software Only mode, everything returns to normal.  Switch back to GPU, and it is black again.  Seems like it is getting narrowed down.

                                   

                                  As said before, I am on 10.7.4, latest CUDA driver, latest nVidia driver for the GTX285.

                                   

                                  I don't have access to another card easily, but would follow that road if everything is ruled out. 

                                   

                                  Thanks for your help.  Is there anything else to try right away?

                                  • 14. Re: Premiere Pro CS6 Constantly Crashing
                                    Aarondroid Community Member

                                    That time it crashed when I tried to mute an audio channel.

                                    • 15. Re: Premiere Pro CS6 Constantly Crashing
                                      ZachRosing Community Member

                                      Happening to me too. Constant "serious error" crashes, usually when I'm doing hardly anything at all. One project was working with just a couple images and it was particuarly awful. Like you, H264 footage are a common thread.

                                       

                                      I'm a Mac Pro 3,1 2x2.8GHz Quad-Core, 10.7.3 (will try updating), 8GB RAM, GTX285, 6.0.1 and CUDA 4.2.7. GPU Driver Version says 7.18.11 270.05.20f02.

                                       

                                      As it stands I can't get anything done. My experience w/ CS6 so far has been to finish one project (2 tracks of DV, one of H264) that was originally started in CS5, and I don't really remember having any problems. Software worked much better than CS5 actually. Tried another one from scratch, same setup, but I encountered the H264 media pending bug that's been reported elsewhere and had to give up, go back to CS5. Project I mentioned above, I could barely do anything w/o the program crashing. This fourth project, another 2 DV/1 H264, I haven't encountered any problems playing back the footage yet, but this is when the software because very unstable.

                                       

                                      My console is FULL of "invalid drawable" errors

                                       

                                      5/30/12 2:40:09.845 PM Adobe Premiere Pro CS6: invalid drawable

                                      5/30/12 2:40:09.846 PM Adobe Premiere Pro CS6: invalid drawable

                                      5/30/12 2:40:09.988 PM Adobe Premiere Pro CS6: invalid drawable

                                      5/30/12 2:40:09.993 PM Adobe Premiere Pro CS6: invalid drawable

                                      5/30/12 2:40:10.017 PM Adobe Premiere Pro CS6: NSAlert is being used from a background thread, which is not safe.  This is probably going to crash sometimes. Break on _NSAlertWarnUnsafeBackgroundThreadUsage to debug.  This will be logged only once.  This may break in the future.

                                      5/30/12 2:40:21.354 PM com.apple.launchd.peruser.502: ([0x0-0x5a05a].com.adobe.AdobePremierePro[603]) Exited: Terminated: 15

                                      5/30/12 2:40:23.049 PM com.apple.spindump: Premiere Pro [603] didn't gather enough samples to report (only 3 samples)

                                      5/30/12 2:40:26.594 PM [0x0-0x71071].com.adobe.AdobePremierePro: --- OpenGL Info ---

                                      5/30/12 2:40:26.600 PM Adobe Premiere Pro CS6: invalid drawable

                                      5/30/12 2:40:26.601 PM [0x0-0x71071].com.adobe.AdobePremierePro: Vendor: NVIDIA Corporation

                                      5/30/12 2:40:26.601 PM [0x0-0x71071].com.adobe.AdobePremierePro: Renderer: NVIDIA GeForce GTX 285 OpenGL Engine

                                      5/30/12 2:40:26.601 PM [0x0-0x71071].com.adobe.AdobePremierePro: OpenGL Version: 2.1 NVIDIA-7.18.11

                                      5/30/12 2:40:26.601 PM [0x0-0x71071].com.adobe.AdobePremierePro: GLSL Version: 1.20

                                      5/30/12 2:40:26.601 PM [0x0-0x71071].com.adobe.AdobePremierePro: Monitors: 2

                                      5/30/12 2:40:26.601 PM [0x0-0x71071].com.adobe.AdobePremierePro: Monitor 0 properties -

                                      5/30/12 2:40:26.601 PM [0x0-0x71071].com.adobe.AdobePremierePro:    Size: (0, 0, 2560, 1600)

                                      5/30/12 2:40:26.601 PM [0x0-0x71071].com.adobe.AdobePremierePro:    Max texture size: 8192

                                      5/30/12 2:40:26.601 PM [0x0-0x71071].com.adobe.AdobePremierePro:    Supports non-power of two: 1

                                      5/30/12 2:40:26.613 PM [0x0-0x71071].com.adobe.AdobePremierePro:    Shaders 444: 1

                                      5/30/12 2:40:26.613 PM [0x0-0x71071].com.adobe.AdobePremierePro:    Shaders 422: 1

                                      5/30/12 2:40:26.613 PM [0x0-0x71071].com.adobe.AdobePremierePro:    Shaders 420: 1

                                      5/30/12 2:40:26.646 PM Adobe Premiere Pro CS6: invalid drawable

                                      5/30/12 2:40:26.647 PM [0x0-0x71071].com.adobe.AdobePremierePro: Monitor 1 properties -

                                      5/30/12 2:40:26.647 PM [0x0-0x71071].com.adobe.AdobePremierePro:    Size: (2560, 0, 1360, 768)

                                      5/30/12 2:40:26.647 PM [0x0-0x71071].com.adobe.AdobePremierePro:    Max texture size: 8192

                                      5/30/12 2:40:26.647 PM [0x0-0x71071].com.adobe.AdobePremierePro:    Supports non-power of two: 1

                                      5/30/12 2:40:26.652 PM [0x0-0x71071].com.adobe.AdobePremierePro:    Shaders 444: 1

                                      5/30/12 2:40:26.652 PM [0x0-0x71071].com.adobe.AdobePremierePro:    Shaders 422: 1

                                      5/30/12 2:40:26.652 PM [0x0-0x71071].com.adobe.AdobePremierePro:    Shaders 420: 1

                                      5/30/12 2:40:26.660 PM [0x0-0x71071].com.adobe.AdobePremierePro: --- GPU Computation Info ---

                                      5/30/12 2:40:26.660 PM [0x0-0x71071].com.adobe.AdobePremierePro: Found 2 devices supporting GPU computation.

                                      5/30/12 2:40:26.660 PM [0x0-0x71071].com.adobe.AdobePremierePro: CUDA Device 0 -

                                      5/30/12 2:40:26.660 PM [0x0-0x71071].com.adobe.AdobePremierePro:    Name: GeForce GTX 285

                                      5/30/12 2:40:26.660 PM [0x0-0x71071].com.adobe.AdobePremierePro:    Capability: 1.3

                                      5/30/12 2:40:26.660 PM [0x0-0x71071].com.adobe.AdobePremierePro:    Driver: 4.02

                                      5/30/12 2:40:26.660 PM [0x0-0x71071].com.adobe.AdobePremierePro:    Total Video Memory: 1023MB

                                      5/30/12 2:40:26.661 PM [0x0-0x71071].com.adobe.AdobePremierePro: OpenCL Device 1 -

                                      5/30/12 2:40:26.661 PM [0x0-0x71071].com.adobe.AdobePremierePro:    Name: GeForce GTX 285

                                      5/30/12 2:40:26.661 PM [0x0-0x71071].com.adobe.AdobePremierePro:    Capability: 1.1

                                      5/30/12 2:40:26.661 PM [0x0-0x71071].com.adobe.AdobePremierePro:    Driver: 1

                                      5/30/12 2:40:26.661 PM [0x0-0x71071].com.adobe.AdobePremierePro:    Total Video Memory: 1024MB

                                      5/30/12 2:40:26.662 PM [0x0-0x71071].com.adobe.AdobePremierePro:    Not chosen because it did not match the named list of cards

                                      5/30/12 2:40:47.412 PM Adobe Premiere Pro CS6: GetDYLDEntryPointWithImage(/System/Library/Frameworks/AppKit.framework/Versions/Current/A ppKit,_NSCreateAppKitServicesMenu) failed.

                                      5/30/12 2:40:48.188 PM Adobe Premiere Pro CS6: invalid drawable

                                      5/30/12 2:40:48.198 PM Adobe Premiere Pro CS6: invalid drawable

                                      5/30/12 2:40:48.205 PM Adobe Premiere Pro CS6: invalid drawable

                                      • 16. Re: Premiere Pro CS6 Constantly Crashing
                                        needles27 Community Member

                                        I've been seeing less "Serious Error" messages (or maybe none, I can't even remember at this point because it was happening so much) since I rolled back to 6.0.  But I am still having lots of crashes, hangs, and dynamic link problems with AE.  Are you guys having issues with sometimes only seeing black during playback?  Wil has been troubleshooting some graphics driver issues which I am wondering is contributing to the "Serious Error" problem, or is unrelated.  Trying to find a common thread... 

                                        • 17. Re: Premiere Pro CS6 Constantly Crashing
                                          Aarondroid Community Member

                                          Yes.  I occasionally have that problem.  Sometimes instead of seeing black it just holds on a still frame while playing.  Both of those issues are usually followed by a crash.  This definitely isn't the only time it crashes though.  Most of the time everything appears to be working fine, before it crashes.

                                          • 18. Re: Premiere Pro CS6 Constantly Crashing
                                            lasvideo Community Member

                                            FWIW, iIts interesting that you both are running the GTX 285 and having similar problems.

                                            • 19. Re: Premiere Pro CS6 Constantly Crashing
                                              Aarondroid Community Member

                                              I'm actually running AMD Radeon HD 6750M 1024 MB (a recommended card).  I'm actually scared this is going to jinx me if I say it, but I turned off the accelerated GPU and haven't crashed in the last 45min ( a new record). 

                                              • 20. Re: Premiere Pro CS6 Constantly Crashing
                                                lasvideo Community Member

                                                Well, maybe Adobe was wrong in recommending the card. Drivers are current, right?

                                                • 21. Re: Premiere Pro CS6 Constantly Crashing
                                                  Aarondroid Community Member

                                                  And, I just crashed...  I shouldn't have said anything.

                                                  • 22. Re: Premiere Pro CS6 Constantly Crashing
                                                    Aarondroid Community Member

                                                    Yes.  Everything is up to date.

                                                    • 23. Re: Premiere Pro CS6 Constantly Crashing
                                                      needles27 Community Member

                                                      Disregard what I said about 6.0 not having the problem.  Multiple Serious Errors.  I will PM a crash log to Wil. 

                                                      • 24. Re: Premiere Pro CS6 Constantly Crashing
                                                        lasvideo Community Member

                                                        Thats a good thing to do at this point.

                                                        • 25. Re: Premiere Pro CS6 Constantly Crashing
                                                          genefama Community Member

                                                          Has anyone emailed a crash log and gotten a response?

                                                          • 26. Re: Premiere Pro CS6 Constantly Crashing
                                                            needles27 Community Member

                                                            I have.  The good news is that the actual engineers are looking into it, and not getting bogged down with clueless tech support.  The bad news is that nothing jumped out immediately as the specific culprit.  Wil has been generous in his responses, but it looks like the crash logs submitted by me and Aarondroid are not very similar.  They are looking to recreate the issues on their machines in a more controlled environment.  But, the bummer is that it looks like there is no solution right away. 

                                                            • 27. Re: Premiere Pro CS6 Constantly Crashing
                                                              genefama Community Member

                                                              Okay, because Adobe asked me for a crash log a week ago. I sent it, and all I hear are crickets.

                                                              • 28. Re: Premiere Pro CS6 Constantly Crashing
                                                                bbb_999 Adobe Employee

                                                                To where did you send it?

                                                                • 29. Re: Premiere Pro CS6 Constantly Crashing
                                                                  genefama Community Member

                                                                  Direct message, as was requested.  All my interactions are searchable by clicking my name.

                                                                  • 30. Re: Premiere Pro CS6 Constantly Crashing
                                                                    needles27 Community Member

                                                                    Genefama,

                                                                    Can you please send a copy of your crash log to Wil (he posted earlier in the thread)  He has looked at a couple logs from me and one from aarondroid, and another can help him hopefully see a pattern.  Thanks.

                                                                    • 31. Re: Premiere Pro CS6 Constantly Crashing
                                                                      genefama Community Member

                                                                      Sure, or I'll send my next crash.  I tried before to forward a direct message on this site and came up empty.

                                                                      • 32. Re: Premiere Pro CS6 Constantly Crashing
                                                                        needles27 Community Member

                                                                        He has been very responsive with me.  Hope it helps them see something and take care of this because it is such a show-stopper.

                                                                        • 33. Re: Premiere Pro CS6 Constantly Crashing
                                                                          genefama Community Member

                                                                          It might. But if they're working to debug CS6 on a larger scale they might not engage individual complaints until they have a patch.

                                                                          • 34. Re: Premiere Pro CS6 Constantly Crashing
                                                                            Wil Renczes Adobe Employee

                                                                            Genefama, pls forward whatever crash log you had sent previously to me.  Thanks...

                                                                            • 35. Re: Premiere Pro CS6 Constantly Crashing
                                                                              needles27 Community Member

                                                                              As Wil explained to me, it's actually a good thing to send these reports - they are getting in the hands of the engineers that build the software, and this is much better than tying to navigate the tech support department.

                                                                              • 36. Re: Premiere Pro CS6 Constantly Crashing
                                                                                moztaylan Community Member

                                                                                I think I may have found something. If I collapse the timeline tracks so that I don't see any preview icon the crashing goes away. Has anybody else tryed this also?

                                                                                • 37. Re: Premiere Pro CS6 Constantly Crashing
                                                                                  ClaxtonCreative Community Member

                                                                                  Wil, I've had five or six kernel panics now since Friday and I'm in the middle of a huge series of outputs.  I have captured two crash reports I'm happy to send whereever.  I'm in bad need of help and don't want to jump back over into FCE to get all this done as I've finally got myself up to speed on all the tools in Creative Cloud and I'm quite thrilled with the product.  The crashes, however, are dampening my enthusiasm.  I've been to the Apple Store here in Dallas and they ran tests producing nothing.  I called Adobe Customer Service on Friday and all that guy did was tell me how to back up the project and tell me that Premiere Pro is a high-end product and it sometimes causes crashes.  I hope that's not standard training as it's not a satisfactory answer.  My ticket number was 183274410 if someone wants to thank the guy on the phone for his time and send him to work for AT&T; he'd fit right in over there with that kind of support.

                                                                                   

                                                                                  Please help me.  I'm @daddyclaxton on twitter and if I have an email addy, I'm happy to forward these two crash reports to help give a better idea of what's going on with my system.  Both reports seem to cite an issue with CPU 2 or CPU 6, but I don't know what I'm looking at in all the techno speak.

                                                                                   

                                                                                  Donny 

                                                                                  • 38. Re: Premiere Pro CS6 Constantly Crashing
                                                                                    needles27 Community Member

                                                                                    Can you post your hardware and software config?  Are you running 10.7.4?  Are you running with a CUDA-enabled card?  Does it make a difference if you are using GPU acceleration or Software Only on the Mercury Engine? Does it matter if you are running other apps that are using the GPU, such as watching video in Safari?

                                                                                     

                                                                                    Are you getting full-blown kernel panics, or just error messages too?

                                                                                    • 39. Re: Premiere Pro CS6 Constantly Crashing
                                                                                      BGPictures Community Member

                                                                                      Hi. I am getting full-blown kernal panics (requiring hard power cycle to unfreeze), "serious error", and "Premiere Pro has encountered an error". The last of which allows me to save, but keeps re-posting the error dialogue. The resulting "save" in this state is a corrupted PrP proj.

                                                                                       

                                                                                      PrP projects seem to get corrupted just after I have dynamically linked  with After Effects and begin to tweak the resulting timeline in AE (masks, levels... regular stuff/no special plugins).

                                                                                       

                                                                                      Haven't seen the kernal panic*** and "serious error"** since running Disk Warrior, but I have seen "Premiere Pro has encountered an error" repeating dialog after DW.

                                                                                       

                                                                                      EDIT: I have seen all three crashes. It doesn't seem to be related to invoking dynamic link. I've also gotten it just by scrubbing in my timeline, or by switching render settings from "performance" to "memory"

                                                                                       

                                                                                      Specifics:

                                                                                       

                                                                                      "Premiere Pro has encountered an error.

                                                                                      [/Volumes/BuildDisk/builds/tightykilt/shared/adobe/MediaCore/AudioRenderer/Make/Mac/../../ Src/AudioRender/AudioPrefetch.cpp-87]"

                                                                                       

                                                                                      SYSTEM:

                                                                                      Premiere Pro 6.0.1

                                                                                      Mac OS 10.7.4

                                                                                      MacPro5,1

                                                                                      32 GB Ram

                                                                                      PROJECT & MEDIA drive: Mercury Accelsior. Blackmagic Disk Speed Test: > 500 MB/s read/write

                                                                                      CACHE drive: Internal SATA Raid 0. Blackmagic Disk Speed Test: > 400 MB/s read/write

                                                                                      Nvidia Quadro 4000 Mac

                                                                                      CUDA Driver Version: 4.2.10

                                                                                      GPU Driver Version: 1.3.4.0 (270.00.00f06)

                                                                                      Cineform 1.2.0.127 codec installed for access to GoPro footage

                                                                                       

                                                                                      FOOTAGE:

                                                                                      • h.264 from GoPro Hero 2: 720p60, 1080p30

                                                                                      • h.264 from Canon D5: 1080p30, 1080p24

                                                                                      • h.264 from Canon D7: 720p60, 1080p30, 1080p24

                                                                                      • ProRes 422 720p24 recompressed Hero 2 footage which is longer than 10 minutes to avoid sluggish response.

                                                                                       

                                                                                      SEQUENCE:

                                                                                      • 720p24. I have tried both "no" compression, and DSLR PrP settings.

                                                                                       

                                                                                      PROCESS AFTER CRASH:

                                                                                      • delete Premiere prefs. with Prefrence Manager Version 3.2.1 (3210)

                                                                                      • trash cache files

                                                                                      • repair permissions

                                                                                      • restart

                                                                                      • duplicate latest auto-save and try to avoid using dynamic link.

                                                                                       

                                                                                      I want to start grading and vignetting in AE asap. Any suggestions?

                                                                                       

                                                                                      Thanks!

                                                                                      Benjamin

                                                                                       

                                                                                      ** Update. Serious error is back even after running Disk Warrior, trashing prefs, caches, and previews, etc:

                                                                                       

                                                                                      Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your current project.

                                                                                       

                                                                                      *** Update. Turning render settings from "performance" to "memory" was the last thing I did before a kernal panic initiated.

                                                                                       

                                                                                      Message was edited by: Benjamin Goldman

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