Auto update issues, no scheduled task.

[bazcurtis]

Hi,

I have sucessfully rolled out Flash 228 via Group Policy with the MSI package. That worked a treat. I also pushed out the mms file.

AutoUpdateDisable=0

SilentAutoUpdateEnable=1

AutoUpdateInterval=0

The issue I have is, it isn't updating. The update service has been installed, but not schedule task has been made.

Anyone got any ideas?

Best wishes

Michael

[chris.campbell]

Hi Michael,

I'd be happy to help look into this.  Can you post your Flash installer log?

Where do I find the Flash Player installation log on Windows?

Thanks,

Chris

[bazcurtis]

Hi Chris,

Here is the log file.

https://dl.dropbox.com/u/262417/FlashInstall.log

Best wishes

Michael

[chris.campbell]

Thanks Michael.  Unfortunately I forgot to have you enable SilentAutoUpdateVerboseLogging=1 in your mms.cfg file.  Would you mind doing that, give it a couple hours then post another log?

Thanks,
Chris

[bazcurtis]

Thanks Chris, but will this explain why I have no scheduled task installed on Windows? I would be handy if Adobe made it easier to tell if the MMS setting were actually being picked up.

Best wishes

Michael

[chris.campbell]

The scheduled task should be added regardless of the mms.cfg setting.  I'll see if the installer folks can take a look at your initial log.

Chris

[Guest]

Hi Michael,

Could you please add the FlashInstall.log file from the 32-bit location as well? This will allow us to isolate the issue. You can find it at C:\Windows\SysWOW64\Macromed\Flash.

Stephen

[Guest]

Hi,

i have a similar problem. I installed the 32bit version 11.2.202.228 on a win 7 64bit OS.

The mms.cfg contains:

AutoUpdateDisable=0

SilentAutoUpdateEnable=1

SilentAutoUpdateVerboseLogging=1

AutoUpdateInterval=0

But flashplayer won't update on its own. The Flashinstall.log shows this:

=O====== M/11.2.202.228 2012-05-31+08-06-41.359 ========

0000 00000010 "C:\Users\Test\AppData\Local\Temp\InstallPlugin.exe" -install -msi

0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0002 00001036 Software\Opera Software/Last CommandLine 2

0003 00001036 Software\Opera Software/Last CommandLine 2

0004 00001036 Software\Opera Software/Plugin Path 2

0005 00001036 Software\Opera Software/Plugin Path 2

0006 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_2_202_228.dll

0007 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_2_202_228_Plugin.exe

0008 00000017 C:\Windows\SysWOW64\Macromed\Flash

0009 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0010 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

0011 00001102

0012 00001106

=X====== M/11.2.202.228 2012-05-31+08-06-44.124 ========

=O====== M/11.2.202.228 2012-05-31+08-07-37.606 ========

0000 00000010 "C:\Users\Test\AppData\Local\Temp\InstallAX.exe" -install -msi

0001 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2

0002 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0003 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash32_11_2_202_228.ocx

0004 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_2_202_228_ActiveX.exe

0005 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_2_202_228_ActiveX.dll

0006 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0007 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183

0008 00001024 C:\Windows\SysWOW64\FlashPlayerApp.exe 183

0009 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

0010 00001106

0011 00001106

0012 00001024 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183

=X====== M/11.2.202.228 2012-05-31+08-07-42.418 ========

2012-6-1+6-11-5.777 [info] 1614

2012-6-1+6-11-11.652 [info] 1615

2012-6-1+6-11-11.824 [info] 1618

2012-6-1+6-11-11.839 [info] 1619 1063

2012-6-1+6-11-11.871 [info] 1614

2012-6-1+6-11-11.871 [info] 1615

2012-6-1+6-11-11.871 [info] 1618

2012-6-1+6-11-11.886 [info] 1608

2012-6-1+6-11-11.886 [info] 1604

2012-6-1+6-11-11.949 [warning] 1403 12007

2012-6-1+6-11-11.996 [warning] 1407 183

2012-6-1+6-11-11.996 [warning] 1408

2012-6-1+6-11-13.402 [info] 1626

2012-6-1+6-11-13.417 [info] 1612

2012-6-1+6-11-13.417 [info] 1621

2012-6-1+6-11-13.417 [info] 1620

2012-6-1+7-11-8.362 [info] 1614

2012-6-1+7-11-10.3 [info] 1615

2012-6-1+7-11-10.284 [info] 1618

2012-6-1+7-11-10.503 [info] 1619 1063

2012-6-1+7-11-11.393 [info] 1614

2012-6-1+7-11-11.393 [info] 1615

2012-6-1+7-11-11.393 [info] 1618

2012-6-1+7-11-11.393 [info] 1608

2012-6-1+7-11-11.425 [warning] 1403 12007

2012-6-1+7-11-11.425 [warning] 1407 183

2012-6-1+7-11-11.425 [warning] 1408

2012-6-1+7-11-11.925 [info] 1604

2012-6-1+7-11-14.831 [info] 1626

2012-6-1+7-11-14.831 [info] 1612

2012-6-1+7-11-14.846 [info] 1621

2012-6-1+7-11-14.846 [info] 1620

Any Ideas?

Martin

[bazcurtis]

Hi Stephen,

Here you go - https://dl.dropbox.com/u/262417/FlashInstall.log

I also noticed that their is an MMS in the 64 bit folder as well. It reads

AutoUpdateDisable=0

AutoupdateDisable=0

SilentAutoUpdateEnable=0

This isn't the mms.cfg that my Group Policy pushed out.

https://dl.dropbox.com/u/262417/gp.png

Best wishes

Michael

[Guest]

Hi Michael,

On a 64-bit Windows system, you will want to place your mms.cfg file in:

C:\Windows\SysWOW64\Macromed\Flash

An mms.cfg file that is placed in C:\Windows\System32\Macromed\Flash will be ignored on 64-bit Windows. If there is one there, feel free to remove it to avoid confusion in the future. It has no bearing on the installers, updaters, or Flash Player itself. Only on 32-bit Windows systems will the mms.cfg be placed in C:\Windows\System32\Macromed\Flash.

Your log shows that you successfully connected to the Adobe backend and that the Background Updater attempted to download the updates. However, the download and verification of the updates failed. Please make sure that you can connect to the following URLs from a web browser on the affected system (and that you don't get a 404 or similar error):

http://fpdownload2.macromedia.com/pub/flashplayer/update/current/sau/11/install/install_all_win_pl_s...

http://fpdownload2.macromedia.com/pub/flashplayer/update/current/sau/11/install/install_all_win_ax_s...

-Stephen

[bazcurtis]

Hi Stephen,

As you can see from my Group Policy it should put it in the right place. My 32 bits aren't updating either so I assume that is due to access to the URL. The 64 bit may well be a bit of both. I will report back once I fix it.

Best wishes

Michael

[bazcurtis]

Hi Stephen,

We were blocking that URL, but we aren't now. Flash is still not updating.

Best wishes

Michael

[Guest]

Hi Michael,

Which version of Flash Player do you have installed, and which version do you expect to be updated to?

Thanks,

Stephen

[bazcurtis]

Hi Stephen,

I am out of the office, but from memory and looking at the start of this thread I have the version that ended 228 x64. I would have expected to be updated to any version release after that, but now I think it should 11.3.x.x.x.

Best wishes

Michael

[Guest]

Hi Michael,

It would be great if you could send us your latest FlashInstall.log. This would help us identify where this is still failing. This still appears to be a connection problem, maybe to the installers this time.

Thanks,

Stephen

[bazcurtis]

I will do that on Tuesady when I am back in the office. I can get to the URLs above from my browser.

Cheers

Michael

[bazcurtis]

Hi Stephen,

I had to reboot this morning and on reboot Flash opened to say an upgrade we available. I declined. You can get the logs from the link below. I have included 32 and 64 bit. I renamed them so you know which is which.

https://dl.dropbox.com/u/262417/Archive.zip

Cheers

Michael

[bazcurtis]

Hi Stephen,

On a secondary note, does 11.3 for Mac now support the MMS file and background update?

Best wishes

Michael

[Guest]

Hi Michael,

Yes, Flash Player on Mac now supports the Background Updater as of version 11.3.

-Stephen

[Guest]

Hi Michael,

This seems to be due to the fact that the release of 11.3 was a scheduled release. For scheduled releases, the current Adobe policy intends to notify users of the update for a period of time (currently 30 days) before updating automatically. More info can be found here: http://helpx.adobe.com/flash-player/kb/flash-player-background-updates.html

-Stephen

[pwillener]

What about the latest release 11.3.300.262 ?

[Guest]

Hi Martin,

Your log shows that the Background Updater is successfully starting up and attempting to check for updates. However, your system doesn't seem to be able to connect to Adobe's backend. Please make sure that you permit connections to port 80 on fpdownload2.macromedia.com and port 443 on fpdownload.macromedia.com.

To run a quick check, please open a web browser and try connecting to the following URLs:

https://fpdownload.macromedia.com/pub/flashplayer/update/current/sau/11/xml/version.xml

http://fpdownload2.macromedia.com/pub/flashplayer/update/current/sau/11/install/install_all_win_pl_s...

If you want to continue restricting access to these ports/domains, you might want to consider hosting updates to Flash Player on your internal network instead. You can refer to my blog post here for instructions on how to set this up.

-Stephen

[Guest]

Hi Stephen,

thanks for the quick reply!

Both Links are reachable.

We have a internet security program called webwasher (McAfee) running, I've made a request to make sure, that the links are not blocked in any way, but have not got an answer yet.

Martin