5 Replies Latest reply: Jun 1, 2012 6:01 PM by chris.campbell RSS

    Flash is installed but isn't recognized


      I've installed and reinstalled flash on my computer. I'm using browser: Internet explorer 9. But for some reason it isn't recognized, meaning when I try to go to youtube or other sites that use graphics, it just gives me a black screen. I've tried all of the steps on suppost page http://helpx.adobe.com/flash-player/kb/flash-player-games-video-or.html but it doesn't seem to help. When I go to the control pannel and find flash player on it then go to advanced and then click on "check now" in the update version, it sends me to this web page https://www.adobe.com/software/flash/about/ and I can see the writting in the box but when I go to another page (like youtube), I again get a black screen or nothing showing up (white). How to fix this problem?