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1. Re: Prelude software update caused Norton anti virus to remove file
Preran May 28, 2012 10:46 PM (in response to cjacs987654)Hi,
There's a similar discussion here. Let us know if you need more info.
http://forums.adobe.com/thread/1012930
Thanks,
Preran
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2. Re: Prelude software update caused Norton anti virus to remove file
cjacs987654 May 29, 2012 12:59 AM (in response to Preran)HI Preran,
Thanks for your reply, I have read the thread but I am confused!
Is the anti virus situation effecting this prelude problem also???
Prelude wont run because it is missing a file mc_enc_dv.dll
If i reinstall to gfet this back, norton will only dump it again.
Why is this happening on the latest adobe software update?
I havent changed anything on my PC, installed softaere or codecs or anything, all I did was
allow adobe to update
I also have the probelm with Premiere loading taking 3 mins or so - is this related to the same issue?
Help!
Chris Anderson
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3. Re: Prelude software update caused Norton anti virus to remove file
cjacs987654 May 29, 2012 2:55 AM (in response to cjacs987654)How do i uninstall prelude and reinstall using the adobe manager. On a adobe automatic update for prelude (see above) norton av quantantined a file mc_enc_dv_.dll and this is now deleted
recon reinstall will sort it, then i can tell norton to trust the file.
I am using creative cloud version of prelude
Chris
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4. Re: Prelude software update caused Norton anti virus to remove file
cjacs987654 May 29, 2012 8:24 AM (in response to cjacs987654)Ok, i have uninstalled the usual way in control panel.
Before I re-install, can someone from Adobe confirm to me that the file that norton didnt like, mc_enc_dv_.dll is 100% safe. I dont normally distrust Norton so i need to be absolutely
certain before I risk my computer
Thanks
Chris Anderson
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5. Re: Prelude software update caused Norton anti virus to remove file
Wes Plate May 29, 2012 8:26 AM (in response to cjacs987654)This thread details a similar problem in Lightroom and suggests you remove the files from quarantine...
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6. Re: Prelude software update caused Norton anti virus to remove file
Wes Plate May 30, 2012 9:41 AM (in response to cjacs987654)Here's another helpful post with details and instructions... http://forums.adobe.com/message/4448062#4448062
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7. Re: Prelude software update caused Norton anti virus to remove file
cjacs987654 May 31, 2012 9:56 AM (in response to Wes Plate)Hi Wes,
Thanks for your reply.
Yes, i posted that test with premiere pro and all works fine now. Also reinstalled prelude, and again no problem now that Norton AV has been updated
Thanks again
Regards
Chris
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8. Re: Prelude software update caused Norton anti virus to remove file
Wes Plate May 31, 2012 10:06 AM (in response to cjacs987654)Thank you for the update, I'm glad all is well now.



