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I recently upgraded from InDesign CS5 to InDesign CS6 on a desktop PC running Windows 7. I purchased it via a download from Adobe.
When I try to use InDesign Help under the Help menu, nothing happens for about 10 seconds, and finally I get this error message:
Adobe Help Viewer is not installed and you are not connected to the internet. Please check your internet connection, or reinstall InDesign
Actually, I am indeed connected to the internet. I have uninstalled and reinstalled InDesign several times, to no avail. Why would Adobe Help Viewer not have installed? What can I do to correct this? Thank you.
-Bob
Hi Jeff, I actually found the solution just after posting my message: http://helpx.adobe.com/creative-suite/kb/help-manager-troubleshoot-error-codes.html
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Are you connected to the internet through a proxy server? Do you have a firewall set not to let somethings through?
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Hi Michael,
Yes, I connect through a proxy. Adobe.com is whitelisted on the firewall on the usual proxy. Just to be sure, I have tried a alternative proxy that is open, but that didn't seem to help.
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I second this issue. Am not behind a firewall, am connected to the net, have installed and reinstalled several times, still the same issue.
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Manamedia what type of software firewall are you utilizing? I would recommend adjusting the settings to allow the Adobe Help Viewer to connect to the Internet.
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Hi Jeff, I actually found the solution just after posting my message: http://helpx.adobe.com/creative-suite/kb/help-manager-troubleshoot-error-codes.html
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Thank you for the update Manamedia. I pointed another user to this document so I am happy to hear that it is helpful for resolving these type of issues.