9 Replies Latest reply: Jun 5, 2012 4:04 PM by bosdog p RSS

    CS6 hangs

    bosdog p

      i just installed CS6 on a win 7 pro machine (32 gigs RAM, quadro 4000 card, intel i7 3930K CPU), and premiere hangs right after launch, sometimes a minute after launch.  photoshop, too.  so far, no problems with bridge or illustrator.  has anyone else countered this?  the adobe rep with whom i spoke was at a loss...  thanks.

        • 1. Re: CS6 hangs
          Mylenium ACP/MVPs

          Update your graphics card driver and configure it properly.

           

          Mylenium

          • 2. Re: CS6 hangs
            bosdog p Community Member

            thanks, mylenium.  i've updated the driver.  what do you mean by "configure it properly"?

             

            also, i take it back--bridge has now crashed, too. immediately after launch, like the others.

             

            thanks.

            • 3. Re: CS6 hangs
              Mylenium ACP/MVPs

              What is "properly", is entirely up to your configuration. I was merely indicating that quite obviously your issues are graphics related due to openGL in both programs not working as it should...

               

              Mylenium

              • 4. Re: CS6 hangs
                bosdog p Community Member

                thanks.  that's a very open-ended comment, though  if you don't mind my asking, what do you think are some configuration missteps that could be causing this?

                 

                thanks.

                • 5. Re: CS6 hangs
                  bosdog p Community Member

                  for anyone else having this issue--i uninstalled the ndivida driver, and the freezing stopped.  i'm not leveraging the quadro 4000's power when i run CS6, so it's not a tenable solution, but as the software is not freezing. it seems the conflict is between CS6 and nvidia's driver...

                  • 6. Re: CS6 hangs
                    bosdog p Community Member

                    here's a temporary hack:

                     

                    beta driver version 301.42

                    override global settings on a per-application basis via the "manage 3d settings" UI

                    set "OpenGL rendering GPU" to auto-select, which i believe bounces the decision to the application

                    in premiere, turn off MPE (at project creation or from project settings-> general)

                    this is not a long-term solution, but at least i've been able to use premiere for 5 minutes without it freezing, which is a new record by several orders of magnitude

                     

                    i hope adobe fixes this soon, as this is a fatal problem that renders the card effectively unusuable with premiere pro 6.

                    • 7. Re: CS6 hangs
                      bosdog p Community Member

                      well, never mind.  as soon as i tried to adjust the brightness in the appearance setting, the application froze again...

                      • 8. Re: CS6 hangs
                        bosdog p Community Member

                        just an update--the same thing is happening with premiere pro and the gtx 580 card.

                        • 9. Re: CS6 hangs
                          bosdog p Community Member

                          i reinstalled the OS, updated the BIOS, and updated all motherboard drivers.  so far, all is working well with GTX 580.