22 Replies Latest reply: Oct 7, 2013 11:53 PM by luanchau RSS

    Lucida Grande font not working on CS6

    estefanut

      Just installed CS6 on macbook pro - Lion 10.7.4 - Lucida Grande font works on CS5 but not on CS6. Can someone help? I have tons of web stuff designed with this font.

        • 1. Re: Lucida Grande font not working on CS6
          Manish-Sharma Employee Hosts

          Can you elaborate what you mean Lucida Grande font not working?

           

          Does it not show in the Applications?

          It shows but doesn't work as expected?

           

          Which application are you working in ?

          • 2. Re: Lucida Grande font not working on CS6
            estefanut Community Member

            I'm working on Illustrator, InDesign and Photoshop CS6.

            Until yesterday I was working on the same applications but CS5, with no problems.

            When I open design files that use Lucida Grande Regular the files open fine but only the text in Lucida Grande Regular doesn't appear. Everything else is perfect.

            When I go into Outline mode (AI) I can see that there's the small "x" sign where the Lucida Grande Regular text should be. The "x" is the same sign that usually marks the center of a shape or the start of a line of text. If I change to any other font, including Lucida Grande Bold it works fine.

            I checked on Font Book and the Lucida Grande family seems fine.

            I even reopened the same files on CS5 and they still work fine with Lucida Grande Regular.

            Any thoughts?

            • 3. Re: Lucida Grande font not working on CS6
              Manish-Sharma Employee Hosts

              Can you remove the font caches and then check.

               

              Check this link for steps :- http://helpx.adobe.com/x-productkb/global/troubleshoot-fonts-mac-os-x.html

              • 4. Re: Lucida Grande font not working on CS6
                estefanut Community Member

                I removed the caches and used the font finagler as well.

                I now get this message when I try to use the Lucida Grande Regular font in Photoshop:

                "Selected font failed during last operation. If Problem persists, please disable the font."

                Since Lucida Grande is a system font I can't disable it.

                The error is still the same on Illustrator CS6 and it keeps working on CS5.

                Any ideas?

                • 5. Re: Lucida Grande font not working on CS6
                  Manish-Sharma Employee Hosts

                  Hmm...Strange

                   

                  Have you restarted the machine after removing the caches?

                  • 6. Re: Lucida Grande font not working on CS6
                    MichaelKazlow CommunityMVP

                    If restarting the machine didn't do the trick, you can either try to re-install the font from a backup, or you might have to do a system restore (a very last step). In fact, if you have access to another Mac you might be able to get a copy there or if you have a blank hard drive, you might try to install a system on the blank hard drive and copy the font from that machine.

                    • 7. Re: Lucida Grande font not working on CS6
                      estefanut Community Member

                      Yes, I restarted the machine. No changes. I tested with all other applications (CS5, Office, iWork, Mail...) and the font works everywhere, except CS6.

                      • 8. Re: Lucida Grande font not working on CS6
                        Manish-Sharma Employee Hosts

                        Try the below mentioned steps and then check:-
                        1.   Drag the contents of the Library/ Fonts folder to a new folder on the desktop. (If you manually added fonts to the Library/ Application Support/ Adobe/ Fonts folder, also drag those fonts to the new folder.)

                        2.    At the Finder, choose File > Find.

                        3 .   Type AdobeFnt.lst, select the system drive, and then press Return.

                        4.    Delete all AdobeFnt.lst files found (for example, AdobeFnt10.lst).

                        5.     Restart the computer.

                        6 .    Restart InDesign. InDesign creates new AdobeFnt.lst files.

                         

                              Try to re-create the problem. Then, do one of the following:    
                        • If the problem doesn't recur, move one font back to the Library/Fonts folder, and then repeat steps 5-6 until you identify the problematic font.
                        • If you have a font management utility, restart it and activate fonts in small groups or individually to identify the problematic font.
                        • If the problem recurs, move the contents of the new folder on the desktop back to the Library/Fonts folder.

                         

                                

                        Note: If no adobefnt.lst file is found in the search, make sure that the search criteria are set to 'any' in the Find dialog box.

                        • 9. Re: Lucida Grande font not working on CS6
                          estefanut Community Member

                          This solution seems to work. When I deleted the AdobeFnt.lst files found I could see Lucida Grande Regular again. I strated adding fonts and restarting and at some point it disappeared again.

                          This approach is so ridiculously painful since I have hundreds of fonts installed and it takes installing one by one and do the computer and InDesign restarts to see if it still works. It's going to take a while to test which font(s) are the ones creating the issue.

                          In the meantime, I'm forced to go back to CS5 where all fonts are still working perfectly. Such a shame wasting time and money on CS6 so far.

                          Please let me know if you think of a better way to fix it.

                          • 10. Re: Lucida Grande font not working on CS6
                            Manish-Sharma Employee Hosts

                            Bit confused....

                             

                             

                            estefanut wrote:

                             

                            This solution seems to work. When I deleted the AdobeFnt.lst files

                            So is your problem solved or not, If solved then why you adding fonts ?

                            • 11. Re: Lucida Grande font not working on CS6
                              estefanut Community Member

                              Points 1 through 6 worked fine. I opened InDesign and Illustrator and Lucida Grande Regular was fine.

                               

                              Then, I followed the rest of your instructions:

                               

                              Try to re-create the problem. Then, do one of the following:    

                              • If the problem doesn't recur, move one font back to the Library/Fonts folder, and then repeat steps 5-6 until you identify the problematic font.

                               

                              I added one font, repeated steps 5-6 and it still worked. I then added more fonts, repeated 5-6 several times and then started adding fonts in batches since it took forever to do one by one. At some point it stopped working, as expected.

                              So, like I said,  the solution seems to work but will just take too long to do the "add font/steps 5-6 cycle" for all of my fonts. More time that I have now with lots of work to do. This solution works well when you have only a few fonts. When you have hundreds of them it becomes a tremendous amount of work.

                              Am I doing something wrong?

                              • 12. Re: Lucida Grande font not working on CS6
                                Manish-Sharma Employee Hosts

                                Hmmm...I can understand.....try one thing.

                                 

                                Move all the fonts back in the Library/Fonts folder , delete the Adobefnt*.lst files and then check , if incase this work it would be great otherwise there is one or more font causing this issue and we have to locate it.

                                and you can do the Binary division solution , which is to divide the set in 2 parts , and then locate which part is giving the problem , then divide that faulty part in 2 and repeat the steps until you find the culprit.

                                • 13. Re: Lucida Grande font not working on CS6
                                  supermattzor

                                  So I'm having this issue and have no Adobefnt*.lst file on my computer. At first I had Lucida Grande showing up as 6 Regular versions and 6 Bold, then I wasn't able to save and was getting the error message mentioned above. Then I restarted, after looking for Adobefnt*.lst, and now Regular is appearing italic. After looking at the font in Font Book (and anywhere else) it doesn't appear to have any problems outside Adobe products.

                                   

                                  I, in particular, am having this problem in Photoshop.

                                  • 14. Re: Lucida Grande font not working on CS6
                                    Jeff A Wright Employee Hosts

                                    Mattrmcd if you are using the Adobe Creative apps then you do have Adobefnt files on your computer.  The * is a wildcard as this will have a number next to it depending on which application created the the Adobefnt file.

                                     

                                    Which operating system are you using so we can better advise you on how to search for these files?

                                    • 15. Re: Lucida Grande font not working on CS6
                                      supermattzor Community Member

                                      OS X 10.8

                                       

                                      ...and nevermind I found it. OS X hiding stuff in Library got me...

                                      • 16. Re: Lucida Grande font not working on CS6
                                        Jeff A Wright Employee Hosts

                                        Excellent thanks for the update Mattrmcd.  It should also be noted that you can utilize Font Book to enable and disable fonts as well on Mac OS 10.

                                        • 17. Re: Lucida Grande font not working on CS6
                                          supermattzor Community Member

                                          Great news. Deleting those Adobefont*.lst files, quaranting the system fonts, and then rebooting somehow resulted in all of the fonts in ~/Library/Fonts to disappear without going through the Trash.

                                           

                                          So thanks for that.

                                           

                                          The good news, I guess, is that Lucida Grande works now...

                                          • 18. Re: Lucida Grande font not working on CS6
                                            supermattzor Community Member

                                            After some time with Lucida Grande working, it's back. the solution above seems to be looking for the problem font. Since the problem font has been identified (and is a system font) removing it doesn't seem like a solution. I can try and replace the font file but that would mean changing it in the System folders and that doesn't seem like something I should have to do for a single app...

                                            • 19. Re: Lucida Grande font not working on CS6
                                              supermattzor Community Member

                                              It seems like after I delete the .lst files and reboot, Lucida Grande starts working again, but only for a while.

                                               

                                              Eventually—normally after a day of using Photoshop CS6 and various other fonts—it always comes back to "Selected font failed during last operation. If Problem persists, please disable the font."

                                               

                                              This has been happening almost every night for the past few days. I'd love a solution on this...

                                               

                                               

                                              • 20. Re: Lucida Grande font not working on CS6
                                                Jeff A Wright Employee Hosts

                                                Mattrmcd and Estefaunt it seems like you both have another font installed which is causing a conflict with Lucida Grande.  As Manish recommended you will want to reduce the amount of fonts currently installed on your computer and add them back slowly until you identify the font which is causing your difficulties. 

                                                 

                                                You can use Font Book to disable all but the system fonts and then slowly add back the fonts as needed.  Until the conflicting font is identified you will continue to need to delete the Adobefnt files.

                                                 

                                                Also if you are utilizing any type of third-party font management I would recommend disabling it until you are able to utilize Lucida Grande consistently.

                                                • 21. Re: Lucida Grande font not working on CS6
                                                  StudioLoft Community Member

                                                  I was having the same problem and fixed it. It turns out it was my font manager that was doing it. I would check the font on whatever font management applications you have. I simply disabled and reenabled all system fonts and it worked like a charm

                                                  • 22. Re: Lucida Grande font not working on CS6
                                                    luanchau

                                                    Try to find the font which is conflict with Photoshop. Remove it from Windows\Fonts -> then re-install it.

                                                     

                                                    For me when i opened the file, i got this problem because i installed too much family of helvetica fonts. Just remove them and re-install. It worked for me.

                                                     

                                                    Hope this helps