APPCRASH issue with RoboHelp 9

[Guest]

I receive the following error when I attempt to save the properties for a single source layout in RoboHelp 9:

Problem Event Name: APPCRASH

Application Name: RoboHTML.exe

Application Version: 9.0.1.262

Application Timestamp: 4e01c450

Fault Module Name: StackHash_0a9e

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 00000000

Exception Code: c0000005

Exception Offset: 434a6505

OS Version: 6.1.7601.2.1.0.256.4

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

I receive this error when I try to save the properties for the test projects and for my own projects that I have coverted from RH8.

Scenario

I am using a PC with Windows 7 (32-bit).
I have RoboHelp 9 and RoboHelp 8 installed on my computer.

My RoboHelp projects are saved on the C:\ drive of my computer.

I am able to geneate my single source outputs with no problems (as long as I select to batch generate).

I tried uninstalling and reinstalling RoboHelp 9 but still receive the same error.

How can I resolve this issue?

Thanks.

[Peter Grainge]

The crash details are only of interest to people like the RoboHelp developers.

You are not on the latest patch so that is a first, even though I don't think that is the problem.

Where are the projects stored on your local drive? If it is within My RoboHelp Projects that is within your user profile and does occasionally cause issues. Try C:\RoboHelp Projects.

Have you tried deleting the CPD files in each project and then reopening the projects?

Have you tried creating new layouts? Right click in the SSL pod. Don't use Duplicate.

Also try Tools > Update DHTML, although I doubt that is the issue.

---

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[Guest]

Thanks for your response Peter.

I downloaded the latest patch and tried all of your suggestions but to no avail.

Do you have any further ideas?

[RoboAsh]

HI Andy,

   Can you please share your project to me and then I will be able to help you.

Please mail zipped project @ ashishchandra.gupta@gmail.com

Regards

Ashish

[Guest]

I wanted to let everyone know that I found a solution to my problem.  I worked with Adobe Support and they configured RoboHelp 9 to run in compatibility mode for Windows XP.  I no longer receive any errors when I change the properties for a single source layout and the application works like a charm.  Kudos to Adobe Support!

[Peter Grainge]

That is a kludge. RoboHelp 9 should run on Window 7 32 bit or 64 bit without being configured in compatibility mode.

Still, as long as you are happy.

---

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[Guest]

I agree Peter, it is a bit of a hack and shouldn't really be necessary but in lieu of a better solution I will take it.