-
1. Re: Existing type layer replaced by text with other type layer's text upon changing text properties
R_Kelly Jun 6, 2012 4:17 PM (in response to Darrell Estabrook)What version of photoshop and operating system?
A screenshot might help us better understand what's happening.
-
2. Re: Existing type layer replaced by text with other type layer's text upon changing text properties
CCdroid55 Jun 6, 2012 11:38 PM (in response to R_Kelly)Hi,
- Having the same problems, Looks like there might have been the same problems or similar in the "Beta Version of CS6" and the problem has been carried over to the Release Version.
- Certainly makes it very hard to work / productivity goes out the window
- Just like the Beta once it appears in CS6 and you try opening it in CS5 it carries the problem across
Using - CS6 Extended (Mac)
-
4. Re: Existing type layer replaced by text with other type layer's text upon changing text properties
Darrell Estabrook Jun 7, 2012 9:53 AM (in response to Darrell Estabrook)Added to this issue: I just changed my document's image size (Image > Image Size...) and upon refresh almost all my type layers reverted to some other ttpe layers text!
Now that's a bug!
-
5. Re: Existing type layer replaced by text with other type layer's text upon changing text properties
CCdroid55 Jun 7, 2012 5:46 PM (in response to Darrell Estabrook)- Can someone give us an idea (ball park) of when this might be rectified (e.g. it might not be until our next dot release) or are we better of using CS5 if we are plannig using text layers in photoshop
Ta
-
6. Re: Existing type layer replaced by text with other type layer's text upon changing text properties
BJN3 Jun 12, 2012 7:22 PM (in response to Darrell Estabrook)I have the same problem with Photoshop CS6 Creative Cloud on Win7 x64. I also discovered that the broken text layers that are somehow cross-linked to each other will break if I resize the document the same as when I try to edit them and they become text from another text layer. Also, the font size properties are misreported for the affected type layers.
Here's an image pair that demonstrates the text layer behavior:
When I click on the text layers in the design above, or resized the image, this is how the text jumps around:
I've made duplicates of the text layers and moved the text that's jumped layers to the correct positions. Now I'm going to edit the file using CS5 since I don't trust CS6 not to mess the file up again as I edit it. This is not a bug I can live with, and it's not comforting to find out that it was documented in Beta and it was allowed to go out like this.
-
7. Re: Existing type layer replaced by text with other type layer's text upon changing text properties
Chris Cox Jun 12, 2012 9:49 PM (in response to BJN3)We haven't figured out how the files get into that corrupt state. The damage was done long before you see the problems.
But the text team is working on it.
And the shadow looks like a V tail single engine with it's gear down, shot from below. (angles aren't right for a shadow, or a standard tail)
-
8. Re: Existing type layer replaced by text with other type layer's text upon changing text properties
BJN3 Jun 13, 2012 8:48 AM (in response to Chris Cox)It's a Bonanza V, the shape is a path made from a top-down view of the airplane not a shot from below. The image isn't gear down, that's a blip in the corn field rows but I should remove that detail since it does look like landing gear at low res.
At dawn, the shadow wouldn't really make it to the ground in a recognizable shape, so I may have to invoke the "suspension of accuracy" privelege granted by Artistic License™. But I'll play with making a mask from a top-down front view of the aircraft and then placing it into the scene with perspective. Pilots can be a pretty retentive group as you may know ;-)
I don't really grasp how the text layers could be corrupted "long before" the problems became apparent. But I have seen many instances in various versions of Photoshop where type size is misreported in layers, and that seems to track with scaling a document. Since absolute type sizes change when the glitch is manifest, perhaps there's a link between this problem and document resizing (or perhaps type layer scaling). This illustration started out as a low res comp and I resized the document to a much larger pixel area file to work. Anyway, if I wanted to try to replicate the issue, I'd build a document with text layers and resize the document.
-
9. Re: Existing type layer replaced by text with other type layer's text upon changing text properties
Noel Carboni Jun 13, 2012 9:47 AM (in response to BJN3)Sounds very much like a problem first reported during the public beta:
http://forums.adobe.com/thread/990370?tstart=30
Chris' "long before" comment implies the corruption is saved in the PSD file from a prior edit (which could have been only minutes before, but minutes are "long" for computer geeks like me and Chris).
-Noel
-
10. Re: Existing type layer replaced by text with other type layer's text upon changing text properties
Noel Carboni Jun 13, 2012 9:50 AM (in response to Darrell Estabrook)By the way, one interesting thing I see that prompts a question: Up to now I had thought that the problem had been reported only by people saving PSD files from Macs, yet I see in the screen grabs shown that D.Estabrook is on a PC... Was a Mac ever involved in editing that PSD file, D.Estabrook?
-Noel
-
11. Re: Existing type layer replaced by text with other type layer's text upon changing text properties
BJN3 Jun 13, 2012 10:05 AM (in response to Noel Carboni)My file has only been edited on my workstation (I'm on Win7 x64 as noted above). One other factor that may relate the two platforms: Suitcase Fusion font manager. Perhaps something related to font activation for Adobe Suite applications? I run Suitcase Fusion 4 and the cartoon fonts were in temporary status, which I later set to permanent status.
-
13. Re: Existing type layer replaced by text with other type layer's text upon changing text properties
charles badland Jun 13, 2012 11:17 AM (in response to BJN3)Has the file ever gone back and forth between CS5 and CS6?
-
14. Re: Existing type layer replaced by text with other type layer's text upon changing text properties
BJN3 Jun 13, 2012 11:27 AM (in response to charles badland)I don't think so before the text layer problem cropped up. I'm editing the file now in CS5, but I've been working almost exclusively with PS CS6 since I installed the public preview. I can't be certain, however.
The Suitcase Fusion update says that PS CS6 doesn't allow automatic font activation - as opposed to the rest of the Suite. The update claims CS6 compatibility with this update, with PS CS6 auto font activation in a future revision.
-
15. Re: Existing type layer replaced by text with other type layer's text upon changing text properties
Chris Cox Jun 13, 2012 11:39 AM (in response to BJN3)>> Pilots can be a pretty retentive group as you may know.
I know that far too well. (and I haven't been to Oshkosh or Fond du Lac in 20 years, back when my grandfather was judging and hanging with the IAC folks).
Yes, Suitcase could be partly responsible -- we'll have to test that and check with other users experiencing this problem.
-
16. Re: Existing type layer replaced by text with other type layer's text upon changing text properties
charles badland Jun 13, 2012 11:47 AM (in response to BJN3)I've see it on my setup without Suitcase.
-
17. Re: Existing type layer replaced by text with other type layer's text upon changing text properties
Darrell Estabrook Jun 13, 2012 12:21 PM (in response to Noel Carboni)The file was always on a PC and always in CS6.
-Thanks.
-
18. Re: Existing type layer replaced by text with other type layer's text upon changing text properties
PDFerguson Jun 13, 2012 1:38 PM (in response to BJN3)BJN3,
When you said you're "editing the file now in CS5", are you saying you took a file that was failing in CS6, and opened it in CS5 and not seeing the problem?
With regard to resizing (and related to the question I just asked), let me comment a bit on what people are seeing.
When you open a PSD with text layers, the file contains rasterized versions of the text layers, and that's what you see; you're not seeing the "actual" text, you're seeing a raster image of the text. Until something triggers a re-rasterization of a text layer, that will remain unchanged.
When you click the text to edit a text layer, or you resize the document, the text layer must be re-rasterized, and that's when the bogus text will appear. In all liklihood, the text within the text layer was corrupt in the file when you opened it, but you don't see it until you perform some action that triggers a redraw. This is why Chris commented that the corruption probably occured long before you actually see the problem.
We are working to identify the cause of this problem, but at this point we cannot reproduce the steps that cause it, or know when it happens, so the more information you can provide us, the better. We apologize for this, and do want to get this resolved as quickly as possible.
Paul
-
19. Re: Existing type layer replaced by text with other type layer's text upon changing text properties
BJN3 Jun 13, 2012 3:40 PM (in response to PDFerguson)I made a duplicate file to work on in CS5 and saved the failing one in case Adobe Support wanted a copy.
The corrupted file exhibits the same buggy behavior in CS5.
To be able to work on the file, I went ahead and started editing each text layer, then I moved them around and resized them per the original layout. I haven't experienced this problem except via CS6, so I'm doing the production work in CS5 in hope that I can finish it up without a recurrence of the problem.
-BJ
-
20. Re: Existing type layer replaced by text with other type layer's text upon changing text properties
Chris Cox Jun 13, 2012 4:39 PM (in response to BJN3)We need to get a copy of the failing file, and the older non-failing file.
-
21. Re: Existing type layer replaced by text with other type layer's text upon changing text properties
mzagor Jun 14, 2012 2:16 AM (in response to Darrell Estabrook)Well, i've got the same problem. It is quite annoying, PS6 keeps changing the text layers. I need to try to find out when, but it is surprising. Any ideas why?
-
22. Re: Existing type layer replaced by text with other type layer's text upon changing text properties
BJN3 Jun 14, 2012 8:41 AM (in response to Chris Cox)Hi Chris,
I have earlier versions of the illustration. One has three text layers that are still behaving (58 MB). Another earlier version with six text layers (71 MB) exhibits the problem, but this file triggers this message when I open it:
If I click No, the layers look okay but they do the musical chair thing on a per-layer basis if I edit a layer. If I click Update, the file opens with all the text jumped to the next layer's location coordinates and relative font size.
The most recent (71 MB) file with the broken layer behavior doesn't trigger the above message. It opens with the text looking fine, but editing the layer shows the cross-linked layer text problem. Perhaps that message is supressed because I clicked no and resaved the file? I don't know for certain if I did that, just a guess.
I can provide any or all of the above files, let me know how you like large files delivered.
And for any of the files with the latent cross-linked layer problem, resizing the image causes the same changes to all the layers as editing them individually will.
Thanks,
BJ
PS: I can rasterize the layers with latent cross-link behavior and they rasterize as displayed.
-
23. Re: Existing type layer replaced by text with other type layer's text upon changing text properties
Chris Cox Jun 14, 2012 10:42 AM (in response to BJN3)Again, we need the good (before opening in CS6) and after (corrupts when changed) files.
You can mail them to ccox (at) adobe (dot) com and I'll forward them to the type engineers.
If they're too big to email, contact me and we'll work something out.
-
24. Re: Existing type layer replaced by text with other type layer's text upon changing text properties
BJN3 Jun 14, 2012 11:19 AM (in response to Chris Cox)I'm pretty sure that my files don't have a snapshot of the magic moment. In spare moments I'm trying to capture the moment in amber, building a new file with text layers, doing what I do, and saving a new file each time I do something. No luck sighting the Textsquatch yet.
-
25. Re: Existing type layer replaced by text with other type layer's text upon changing text properties
Chris Cox Jun 14, 2012 2:23 PM (in response to BJN3)Mostly I need the file from BEFORE you see the corruption. Once the data is corrupt, it's too late for us to figure out how it got corrupted.
The duplicate file used in CS5 should help.
-
27. Re: Existing type layer replaced by text with other type layer's text upon changing text properties
Chris Cox Jun 15, 2012 2:02 PM (in response to aconda)Sure, send it my way. (or email so we can work out how to get it to me via Dropbox, Google Drive, yousendit, etc.)
-
28. Re: Existing type layer replaced by text with other type layer's text upon changing text properties
aconda Jun 15, 2012 2:23 PM (in response to Chris Cox)ok Chris, I'd need your email.
-
29. Re: Existing type layer replaced by text with other type layer's text upon changing text properties
Chris Cox Jun 15, 2012 2:23 PM (in response to aconda)See post #23.
-
30. Re: Existing type layer replaced by text with other type layer's text upon changing text properties
aconda Jun 15, 2012 2:41 PM (in response to Chris Cox)sending now via largefilesasap.com
I'm off to the bar to cure my very frustrated brain
Till then I'm back to using CS5
-
31. Re: Existing type layer replaced by text with other type layer's text upon changing text properties
Chris Cox Jun 15, 2012 3:52 PM (in response to aconda)I wish a bar could cure all the problems I'm tracking...
But it does sound like it might at least help on a Friday afternoon.
Thanks for the files!
-
32. Re: Existing type layer replaced by text with other type layer's text upon changing text properties
J.Y. Design Jun 22, 2012 5:52 AM (in response to Darrell Estabrook)I’m experiencing this issue as well and it’s turned into a freelancer’s nightmare. I’m a consultant, and this has now corrupted at least four very important PSD source files for two different client projects.
The first project involved three very large (in file size) heavily layered files. Photoshop seemed pretty slow to save, and the next morning my colleague and I both experienced the same messed up type layer behavior - when attempting to edit a type layer resulted in the text completely changing, to something from another text layer, and also changing font size and color. I figured it might be my system, or that the files were so large something went awry.
Then I started working on a different project, with a much more modest (in file size) iOS mockup. Things went along fine, no lagging in PS performance, then the same type layer corruption started happening on this other project.
This is horrible, my clients are anticipating having access to my layered files. I’m now looking at hours of lost work that will likely have to be recreated. Now I’m contemplating having to do this with my older version of PS CS 5, but worried about this bug lurking in my source files.
If this is impacting any significant number of users, it’s very irresponsible not to alert your entire user-base. This is having an extremely negative impact on my business. I used to work for Frame/FrameMaker before Adobe acquired it and have a long history with Adobe products. I wholeheartedly regret upgrading to CS6 at this moment.
@ChrisCox I have a before/after file set that I can post for you to download. I was able to locate past version that appears “OK”, via incremental backups. I will email you a link. Please make this a top priority!
Setup: OS X 10.7.4, Adobe Photoshop Extended as part of CS 6, Suitcase 15.0.1 (although one file did not contain any non-system fonts). Once the corruption is in place, the type errors are present even when attempting to open in older Photoshop CS 5.x
I’ll be posting and tracking this on my twitter, @jydesign, with the hashtag #psd6typebug
-
33. Re: Existing type layer replaced by text with other type layer's text upon changing text properties
J.Y. Design Jun 22, 2012 9:46 AM (in response to J.Y. Design)I'm not sure the static screen caps do this problem justice. Here's a video of what I'm experiencing with corrupted type layers:
-
34. Re: Existing type layer replaced by text with other type layer's text upon changing text properties
charles badland Jun 22, 2012 9:51 AM (in response to J.Y. Design)they know...
-
35. Re: Existing type layer replaced by text with other type layer's text upon changing text properties
Chris Cox Jun 23, 2012 12:20 AM (in response to charles badland)We got some more files, and a few clues about the possible causes.
Now I have to wait for the text engineers to find the underlying cause.
(and JY's files were very helpful)
-
36. Re: Existing type layer replaced by text with other type layer's text upon changing text properties
J.Y. Design Jun 28, 2012 11:31 AM (in response to Chris Cox)Thanks @charles badland - It’s quite clear to me that they (Adobe) know what’s up here. It’s the fact that the many users of Adobe Photoshop CS 6 probably don’t know about this issue and may not find out until it’s too late and their files are corrupted like ours.
@Chris Cox - Thanks for your vague response. I urge you to follow up with the specific information:
- Will Adobe confirm or deny that any files that are experiencing this form of corruption are unsalvageable? I’m pretty much assuming that my files are toast, but I want an on the record confirmation from Adobe
- Will Adobe let us know if there’s anything that can be done to keep this from happening to our other files, when using the current version of PS CS 6, or should anyone experiencing this issue refrain from using PS CS 6 until a fix is posted? At the moment I’m using PS CS 5.x in fear of losing any more important work files.
- Will you provide an ETA for a fix on a daily or at least weekly basis?
- Will you provide me (and any other user) with an Adobe contact should we wish to get a refund?
-
37. Re: Existing type layer replaced by text with other type layer's text upon changing text properties
Noel Carboni Jun 28, 2012 12:04 PM (in response to J.Y. Design)I know no Adobe employee is allowed to speculate on the timing of future releases, however knowledge-based their information may be, and frankly some of the rest of it sounds like you're trying to build a legal case.
It's asking for that kind of thing that results in big companies pulling their engineers off public forums and denying everything, even obvious bugs. I'd sure rather not see that happen; Chris is a real asset here.
-Noel
-
38. Re: Existing type layer replaced by text with other type layer's text upon changing text properties
BJN3 Jun 28, 2012 12:36 PM (in response to J.Y. Design)I agree with Noel. It's one thing to want to express the serious nature of an issue (but I'm sure that's beyond obvious in this case) and it's quite another to drop in with a ********* legalese laundry list. I'm sure that if you peruse your terms of use agreement you'll find that you accepted all risks inherent with using the software. If you sincerely want a refund, take that up directly with Adobe customer support.
-
39. Re: Existing type layer replaced by text with other type layer's text upon changing text properties
PDFerguson Jun 28, 2012 12:53 PM (in response to J.Y. Design)James,
Data corruption bugs like this are considered a very serious problem, and this text issue is receiving the appropriate attention at all levels of the Photoshop team. We are sharing as much information as we can with you and others regarding this bug; I'm sorry we don't have more definitive information about the status of the engineering effort or any potential resolution date. As Noel noted, we cannot speculate publicly on future releases, or provide daily (or weekly) ETA's.
If and when we can offer interim advice about how to avoid or work around this problem before we resolve this, we will do so. In the meantime, we appreciate your patience and thank you for contributing your files to the effort.
Paul










