The Forums use your Adobe ID from Adobe.com. No one in the Forums has access to your Adobe account, so you will need to contact Adobe Customer Service for help with your account information.
Thanks but the link you gave requires a product.
How do I contact Adobe Customer Service for help with my account?
Try this link just in case it works for you.
In most cases, you need to login to your account using your countries Adobe address. For example, for UK residents, they need to use:
Obviously, you need to use your countries http.
Hope this helps.
Thanks. Was finally able to get through to chat. Problem fixed!