9 Replies Latest reply: Jun 14, 2012 6:32 AM by AndreLudwig RSS

    Installation Problems

    Lyndsey4 Community Member

      I recently purchased Adobe Photoshop Elements 10 & Premiere Elements 10 as a combo pack. I have tried downloading the software and continue to get a message when trying to install Photoshop Elements that reads: close all applications, dynamiclinkmanager.... What is this and how do I close it?

        • 1. Re: Installation Problems
          Barbara B. CommunityMVP

          Do you use sugarsync?

          • 2. Re: Installation Problems
            AndreLudwig Community Member

            Hi, Barbara.

             

            Apologies to Lyndsey for highjacking this thread...

             

            I have had this same message, stopping me from UNINSTALLING a Photoshop Elements 10 trial.  (In fact,that program didn't install correctly on an iMac and I'm trying to clear everything out in order to start again.)

             

            By the way, I have a successful install on Premiere Elements 10 on the same machine and don't want to remove or affect that.

             

            I don't use sugarsync, as far as I know...

             

            Any suggestions, please?

             

            Regards,

            Les

            • 4. Re: Installation Problems
              AndreLudwig Community Member

              Thanks for the speedy reply, Barbara, but I'm unclear how that article relates to my problem with uninstall or an error message relating to DynamicLinkManager. 

               

              I installed Premiere using the standard Adobe install packages and tried the same with Photoshop.  Adobe Chat staff have tried without success over many hours to get to the bottom of why the PS install failed.  Now I simply want to get rid of the thing, but am failing with the DLM problem.

               

              Can you explain why that article may help or offer other suggestions, please?

               

              Regards,

              Les

              • 5. Re: Installation Problems
                Barbara B. CommunityMVP

                When you spoke to adobe support did they have you run cleanscript?

                • 6. Re: Installation Problems
                  AndreLudwig Community Member

                  No...  What's that?

                   

                  They had me re-downloading the .dmg file, re-doing the install, trying a new admin account & trying a new download location(which I couldn't access due to insufficient permissions!), none of which helped.  They tried to lead me through the processes to give them screen access to my iMac, but that software wouldn't load properly either.

                   

                  Les

                  • 7. Re: Installation Problems
                    Barbara B. CommunityMVP

                    The problem is that you need to remove whatever was there before you can reinstall, and you can't uninstall right? Cleanscript breaks the links within PSE and the components in other places like application support so that you can remove it manually. However, it will trash all your adobe programs, so usually it's best to uninstall everything else first. Let me know if you want to try it that way.

                    • 8. Re: Installation Problems
                      Barbara B. CommunityMVP

                      trying a new download location(which I couldn't access due to insufficient permissions!)

                      You are running from an admin account, right?

                      • 9. Re: Installation Problems
                        AndreLudwig Community Member

                        Hi, Barbara.

                         

                        Yes, I was running as an Administrator.  However, I've solved it without the need to try CleanScript.  I had attempted the install several times through 2 admin accounts - the second being on Adobe's advice  - all of which gave errors.  I must have been trying the uninstall through whichever account had not got furthest or maybe wasn't the final attempt.  Trying the unistall through the other admin account worked ok - as far as I can tell.

                         

                        As an aside, I would have expected some sort of Permissions warning on the incorrect uninstall attempt.  To tell me I needed to close a process which I could neither see was running nor was able to stop seems unhelpful, to say the least.

                         

                        Still, at least I can try again from a clean state.  Fingers crossed.

                         

                        And thanks again for your help.

                         

                        Les