20 Replies Latest reply: Jun 13, 2012 1:09 PM by Jeromie Clark Branched to a new discussion. RSS

    I'm having trouble installing Flash Player 11.3.300.257

    Boston_Kiwi Community Member

      Last week I got an automatic pop up to update Flash Player. I did as I normally do and a little while later I noticed that Flash Player is no longer working on my computer.

       

      My system:

      Dell Precision Workstation 690

      Windows 7 Ultimate (64 bit)

      Mozilla Firefox 12.0

      I have full administrative rights on this computer

       

      I can provide other info as requested.

       

      The steps I have taken so far:

       

      • The initial update installation appeared to work normally with no hang ups or delays. At the end of the installation Firefox opened to the Adobe page saying the installation was succesful. However, it became clear when I tried to watch video on Youtube and other sites that Flash was not operational.

       

      • I went to the Flash download page again and tried the installation again, but had the exact same result.

       

      • I checked the Plug-Ins in Firefox tools and it verified I have the latest plug ins installed for Flash Player.

       

      • Rebooted the system and tried again. Same result. (I later shut down the system overnight and the next day tried again with the same result)

       

      • I found the Flash Player uninstaller and ran that. Rebooted. Installed latest version. Same result as before (Installation seems to complete as normal but Flash is not working).

       

      I got the exact same result as before.

       

      Each time I see the same thing - Under where it says "Can you see the movie below?" I see nothing. No movie and not even a grey box. Just blank white page until I see the box saying "Yes I can" and "No I can't".

       

       

      "What files do you have in

      • C:\Windows\system32\Macromed\Flash ?
      • C:\Windows\syswow64\Macromed\Flash ?

       

      Can you also post the contents of the FlashInstall.log files from both these folders?"

       

      In a pre-emptive effort if it helps anyone, this is my answer to that request:

      C:\Windows\system32\Macromed\Flash ?

            • FlashInstall.log
            • FlashUtil64_11_3_300_257_Plugin.exe
            • NPSWF64_11_3_300_257.dll

       

      C:\Windows\syswow64\Macromed\Flash ?

            • FlashInstall.log
            • flashplayer.xpt
            • FlashPlayerPlugin_11_3_300_257.exe
            • FlashPlayerUpdateService.exe
            • FlashUtil32_11_3_300_257_plugin.exe
            • mms.cfg
            • NPSWF32_11_3_300_257.dll

       

      FlashInstall.log (from C:\Windows\system32\Macromed\Flash)

      =O====== M/11.3.300.257 2012-06-11+15-35-56.121 ========

      0000 [I] 00000010 "C:\Users\cad 01\AppData\Local\Temp\install_flash_player.exe" -install -iv 8 -au 0

      0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

      0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

      0003 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

      0004 [I] 00000011 1

      0005 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

      0006 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

      0007 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

      0008 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

      0009 [W] 00001036 Software\Opera Software/Last CommandLine 2

      0010 [W] 00001036 Software\Opera Software/Last CommandLine 2

      0011 [W] 00001036 Software\Opera Software/Plugin Path 2

      0012 [W] 00001036 Software\Opera Software/Plugin Path 2

      0013 [I] 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_3_300_257.dll

      0014 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_3_300_257_Plugin.exe

      0015 [I] 00000017 C:\Windows\SysWOW64\Macromed\Flash

      0016 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

      0017 [I] 00000022 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_3_300_257.exe

      0018 [I] 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

      0019 [I] 00000012

      =X====== M/11.3.300.257 2012-06-11+15-36-04.249 ========

       

      FlashInstall.log (from C:\Windows\syswow64\Macromed\Flash)

      =O====== M/11.3.300.257 2012-06-11+15-35-56.121 ========

      0000 [I] 00000010 "C:\Users\cad 01\AppData\Local\Temp\install_flash_player.exe" -install -iv 8 -au 0

      0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

      0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

      0003 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

      0004 [I] 00000011 1

      0005 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

      0006 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

      0007 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

      0008 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

      0009 [W] 00001036 Software\Opera Software/Last CommandLine 2

      0010 [W] 00001036 Software\Opera Software/Last CommandLine 2

      0011 [W] 00001036 Software\Opera Software/Plugin Path 2

      0012 [W] 00001036 Software\Opera Software/Plugin Path 2

      0013 [I] 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_3_300_257.dll

      0014 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_3_300_257_Plugin.exe

      0015 [I] 00000017 C:\Windows\SysWOW64\Macromed\Flash

      0016 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

      0017 [I] 00000022 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_3_300_257.exe

      0018 [I] 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

      0019 [I] 00000012

      =X====== M/11.3.300.257 2012-06-11+15-36-04.249 ========

       

       

      I have never had an issue updating Flash Player on this computer before and nothing of any significance has changed (ie, hardware, software, admin rights, etc). I'm at a total loss and I would appreciate any advice anyone could give.