3 Replies Latest reply: Jun 26, 2012 9:56 PM by avinash.paliwal RSS

    Creative Cloud CS6 Acrobat Install Error: Exit Code 6

    Firestorm108

      Installing Creative Cloud CS6 on Win7 32bit Dell Precision M6400 - all Win7 updates installed.  Have Web Premium CS4 installed.  Had issues with updating Acrobat X reader in the past.  Other Cloud apps install fine.  Have tried to uninstall Acrobat X reader (OK).  Acrobat 9 pro still installed - can't find a way to uninstall.  Need to keep CS4 installed.

       

      Install fails with the log as shown below.

       

      Exit Code: 6

      Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DW050 ... WARNING: DW066 ...

       

       

      -------------------------------------- Summary --------------------------------------

       

      - 0 fatal error(s), 3 error(s), 2 warning(s)

       

       

       

      WARNING: DW066: OS requirements not met for {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0

       

      WARNING: DW066: OS requirements not met for {8706963D-5F48-47CC-998B-DAB70B089DB8} Suite Shared Configuration CS6 3.0.0.0

       

      ----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------

       

      ERROR: Error 1714.The older version of Adobe Acrobat X Pro - English, Français, Deutsch cannot be removed.  Contact your technical support group. 

       

      ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.

      MSI Error message: Error 1714.The older version of Adobe Acrobat X Pro - English, Français, Deutsch cannot be removed.  Contact your technical support group. 

       

       

       

      ERROR: DW050: The following payload errors were found during install:

       

      ERROR: DW050:  - Acrobat Professional: Install failed

       

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