Creative Cloud CS6 Acrobat Install Error: Exit Code 6

[Firestorm108]

Installing Creative Cloud CS6 on Win7 32bit Dell Precision M6400 - all Win7 updates installed.  Have Web Premium CS4 installed.  Had issues with updating Acrobat X reader in the past.  Other Cloud apps install fine.  Have tried to uninstall Acrobat X reader (OK).  Acrobat 9 pro still installed - can't find a way to uninstall.  Need to keep CS4 installed.

Install fails with the log as shown below.

Exit Code: 6

Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DW050 ... WARNING: DW066 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 3 error(s), 2 warning(s)

WARNING: DW066: OS requirements not met for {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0

WARNING: DW066: OS requirements not met for {8706963D-5F48-47CC-998B-DAB70B089DB8} Suite Shared Configuration CS6 3.0.0.0

----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------

ERROR: Error 1714.The older version of Adobe Acrobat X Pro - English, Français, Deutsch cannot be removed.  Contact your technical support group. 

ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.

MSI Error message: Error 1714.The older version of Adobe Acrobat X Pro - English, Français, Deutsch cannot be removed.  Contact your technical support group. 

ERROR: DW050: The following payload errors were found during install:

ERROR: DW050:  - Acrobat Professional: Install failed

-------------------------------------------------------------------------------------

[David__B]

Might check to see if you have an older version of Acrobat X installed previously under

Mac HD > Applications > Utilities > Adobe Installers

If you have an uninstaller for Acrobat X try uninstalling it then installing again like you did through Creative Cloud.

-Dave

[Firestorm108]

Thank you for your reply.  I am installing on my Windows 7 PC.  I have uninstalled and reinstalled Acrobat X several times.  The result is the same each time.  There is also no obvious uninstaller for Acrobat 9 Pro that is installed as a part of CS4.  I need to leave CS4 on the computer but can dump Acrobat 9 Pro and use Acrobat X Pro.

[avinash_paliwal]

hi