7 Replies Latest reply: Jun 30, 2012 1:23 PM by raija1941 RSS

    CS5 Ecore stops responding on startup

    raija1941

      I am running Windows 7 Home Preminum on an HP 17 Envy Laptop. Windows, drivers and CS5 are up to date.

       

      Encore stops responding on start up, Windows search for a solution and closes Encore. All other CS5 Pro programs function normally.

       

      I have tried all solutions offered on forums under the search "Adobe encore has stopped working on startup" including repairing Encore and re-installing Encore. This seems to be a common problem andthat no one has solution to fix it. I even tried installing the Roxio update that was suggested.

       

      Apparenty this problem started with CS4 and has continued to CS6.

       

      We are on a four month motor home trip and I need Encode for the documentry that I am working on. Encore did work for a while.

       

      Is not Adobe interested in solving this recurring problem?

       

      I am willing to let Adobe remotely log into my computer if it would help resolve this problem.

       

      I can be contacted via email at jimraija@earthlink.net.

       

      Jim