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40. Re: Photoshop CS6 does not save icon on Macintosh
uncleotto Jun 12, 2012 12:56 AM (in response to Chris Cox)Chris Cox - "I have no idea why that would be worse in some applications than others - but the OS is clearly failing to draw thumbnails, and that's not something that Photoshop has any control over."
Chris, I appreciate that you are trying to help here, but this is clearly not a matter of it being worse with some applications than others, as you say. I've carefully read hundreds of posts on this issue, in this forum and others, and in every case the only application with which this problem arises is Photoshop CS6. Whether or not the Mac OS is responsible for creating thumbnails, the problem only arises for users of this version of this application. That tells me that Adobe has changed something with this version of Photoshop which is triggering whatever that problem is within the OS. Older versions of Photoshop cannot reproduce the problem, and neither do any other applications. I don't think the relationship between the problem and PS CS6 can possibly be any clearer. Apple's problem or no, Adobe is getting the black eye here, and can, with enough effort, figure out what they wrote differently in CS6 that exposes the OS's problem.
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41. Re: Photoshop CS6 does not save icon on Macintosh
Chris Cox Jun 12, 2012 9:18 AM (in response to uncleotto)We do not know exactly how Apple generates their thumbnails, or why they might be sensitive to certain application versions. We do not have Apple's source code, and do not know the details of all of their bugs.
We do know that thumbnail generation works most of the time for most users (meaning that the application is writing all the correct information), but fails sometimes in the OS for other users. We do not know exactly why the OS code is failing, or why it fails for some users and not others, and some times but not others. To me that would indicate some sort of timeing issue or uninitialized variables in the thumbnail code.
Until Apple determines why their code fails and tells us the details, we can't know what we might have changed to trigger that failure. (and to our knowledge, we changed nothing that could explain this, and even re-examination of our code and files yielded no clues).
We should not have to reverse engineer the OS and all it's thumbnailing code to figure out an OS bug. This is an Apple OS bug that Apple needs to figure out.
Just because an application exposes a bug in the OS, does not mean that the application is responsible for the bug in the OS, or can do much about the bug in the OS. This isn't even something we can work around - it's not a direct API call, but something that happens outside the app after a file is written to disk.
If you would like to see this fixed sooner, please let Apple know that you care about this issue and would like them to address it sooner.
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42. Re: Photoshop CS6 does not save icon on Macintosh
clinton_dyches Jun 12, 2012 10:50 PM (in response to Chris Cox)Chris,
Since I initiated this discussion, I should note that I've had no more problems since the .DS_Store 'resolution' while others seem to be having the same problem. It has now migrated to the Apple discussion board and I will, when I'm able, post to the Apple Developer's board (if you haven't).
Clinton
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43. Re: Photoshop CS6 does not save icon on Macintosh
Rick Meikle Jun 28, 2012 11:19 AM (in response to clinton_dyches)FWIW, running Cocktail in its default Pilot mode (which includes emptying caches) corrected the problem on my system. On a purely logical level, even if the fault is with Apple, there must be something Photoshop CS6 is doing differently than CS5 (or any other app), or it wouldn't be the only app with the problem.
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44. Re: Photoshop CS6 does not save icon on Macintosh
marc123B90 Jun 28, 2012 11:23 AM (in response to Rick Meikle)Rick, Thank you for your posting. Can you explain your solution to the less techy of us. I read your post and didn't understand it and very much want to resolve this problem as I need NEED my thumbnails.
Thank you.
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45. Re: Photoshop CS6 does not save icon on Macintosh
Rick Meikle Jun 28, 2012 12:16 PM (in response to marc123B90)I'm not that techy, either, Marc. Cocktail is a 3rd party utility that does much of the same stuff that Onyx and others do. It handles a number of "housekeeping" chores. To digress, I periodically run Disk Warrior (rebuilds disk directory) followed by Cocktail, usually before updating system software, and that seems to keep things running smoothly. (Little errors and problems gradually crop over time, especially if you create lots of files and are a robust filer, unlike most consumers who leave it to the system.) Anyway, Cocktail has a Pilot mode that by default runs what most of us will ever need done. It's simpler than the more involved ways to get to the same end. (I have no connection with Cocktail other than being a satisfied user.) You'll find it easily in a search. Don't remember if there's a free version, or how much the paid version costs, but it isn't much. The Pilot function is easy to find, and you just click run.
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46. Re: Photoshop CS6 does not save icon on Macintosh
Pace52 Jul 1, 2012 11:07 AM (in response to Rick Meikle)Rick, I have obtained Cocktail and before I get myself in trouble... do I do anything theDS Store tab where it asked to delete DS STORE FILES ? and or to prevent DS STore File creation on network vlumes?
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47. Re: Photoshop CS6 does not save icon on Macintosh
Rick Meikle Jul 1, 2012 12:32 PM (in response to Pace52)You do not need to mess with the DS STORE files or any other settings. Just go to Pilot and click run. (I should add that I did run Disk Warrior before Cocktail when I solved the problem. I doubt that rebuilding the hard drive directory was the solution--the problems fixed were too few and more-or-less routine. What Cocktail does is more relevant to what the earlier posts were saying.)
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48. Re: Photoshop CS6 does not save icon on Macintosh
Pace52 Jul 1, 2012 1:34 PM (in response to Rick Meikle)I am looking online at Diskwarrior. So you are saying that Disk Warrior was able to restore or repair the existing files saved with PS6 on your Mac? What would I generally use this program for?
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49. Re: Photoshop CS6 does not save icon on Macintosh
Rick Meikle Jul 1, 2012 2:03 PM (in response to Pace52)A true techy can answer this better than I can. All Disk Warrior does is repair any errors in the hard drive directory, essentially the filing system for the computer, so it knows what files are stored where (among other things). It's like Apple's Disk Utility app, but historically has been more thorough. Directory errors can lead to various odd behavior by the system or apps at different times. You may or may not have directory errors, or at least any that matter much, and most users never repair or rebuild their directory (and most will use Disk Utility if they do), but that's a separate topic from this one. Just run Cocktail on Pilot and see if the icon problem is fixed. I recommend restarting the system immediately after running Cocktail. (I only mentioned Disk Warrior because I ran both it and Cocktail as part of my standard troubleshooting routine. Better would have been to see if anyone said Cocktail didn't fix the problem before mentioning Disk Warrior.)
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50. Re: Photoshop CS6 does not save icon on Macintosh
marc123B90 Jul 2, 2012 9:25 AM (in response to Chris Cox)Hi Chris and folks of this discussion.
I deleted DS_store files as suggested ealier in this discussion and that did not solve my missing icon problems. I wish that Adobe and Apple had a more active relationship so that this issue could be resolved as it's a very important issue to be solved.
I belive Chris Cox of Adobe when he stated Adobe can't replicate this problem but I'm baffled why they can't. I also offered to email data to help.
It was also suggested that we post this problem on Apple's online forum. If anyone has a specific place for me to post, please let me know. Thank you.
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51. Re: Photoshop CS6 does not save icon on Macintosh
Pace52 Jul 2, 2012 9:44 AM (in response to Rick Meikle)I did exactly as Rick said and ran the PILOT on my newly installed Cocktail and following that shut down my computer. All of the thumbs returned on the images saved in PS6. So that did it without Disk Warrior. I still may investigate DW as well though. Thank you Rick. Hopefully they will find a fix for this. It really through me into a loop.
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52. Re: Photoshop CS6 does not save icon on Macintosh
moglodite Jul 12, 2012 2:30 PM (in response to marc123B90)I too have this issue and ran Onyx as well as Cocktail PILOT, but I don't think it helped
Previews are still missing in Column View for both finder windows and in the Photoshop Open dialog box. If I switch to coverflow view, I see the previews just fine.
Sad thing is that I live in column view in the finder and in the Open and Save dialogs of Photoshop. Traversing directories with Coverflow is awful.
Is anyone else experiencing this problem only in Column View?
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53. Re: Photoshop CS6 does not save icon on Macintosh
digxdsn Jul 31, 2012 9:25 AM (in response to moglodite)Doe anyone know if upgrading to Mountain Lion solved this issue?
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54. Re: Photoshop CS6 does not save icon on Macintosh
tim3308 Jul 31, 2012 10:35 AM (in response to digxdsn)I saw the problem day 1 w/ ML. Ran cocktail, cleared it up, but it will likley be back again.
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55. Re: Photoshop CS6 does not save icon on Macintosh
Rick Meikle Jul 31, 2012 10:48 AM (in response to moglodite)I have not upgraded to Mountain Lion yet--I usually wait for the first update to a new cat before installing it--but the icon problem has not returned since running Cocktail on Pilot per my earlier post. That specifically includes column view, which I use nearly 100% of the time. If Cocktail didn't do it for you, I suggest rebuilding your disk directory using Disk Utility (or Disk Warrior, if you have it), then running Cocktail on Pilot, then restarting your Mac. If that doesn't get it done, you'll need to look for some other solution.
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56. Re: Photoshop CS6 does not save icon on Macintosh
jeff@seaver.com Jul 31, 2012 10:59 AM (in response to digxdsn)I upgraded our machines to Mountain Lion, and no, that did not resolve the issue. Several desktop icons (for files) are missing since the upgrade and - lo and behold - they are listed as Adobe Photoshop-created files. Don't get me wrong, I accept Chris' statement that it is an underlying Apple problem.
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57. Re: Photoshop CS6 does not save icon on Macintosh
digxdsn Jul 31, 2012 11:00 AM (in response to Rick Meikle)Thanks all! I've tried Cocktail without any luck and the the drive I store all my PS files is a 40TB XSan but all 6 of our MacPros running 10.7.4 and CS6 have the same problem (one of our artists never upgraded to 10.7.4 and he has no problem seeing prieviews wirh CS6)....frustrating. I don't want to go back to CS 5.5.
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58. Re: Photoshop CS6 does not save icon on Macintosh
tim3308 Jul 31, 2012 11:00 AM (in response to Rick Meikle)Icon view as well, which I run 98% o fthe time. It will be back, I run all that stuff - DW, cocktail - it is no cure. It will be back, just as it showed up in ML.
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59. Re: Photoshop CS6 does not save icon on Macintosh
Was DYP Jul 31, 2012 11:05 AM (in response to Rick Meikle)This PS icon bug still manifests itself in ML. I can deleting the .DS_store files and the icons will show up in the finder but not open and save dialog boxes in column view.
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60. Re: Photoshop CS6 does not save icon on Macintosh
tim3308 Jul 31, 2012 11:10 AM (in response to jeff@seaver.com)Really? Apple's problem? Then why is it only PSCS6 generated icons (ever - in my case. Painter is clunky as all get out and it never does this, in any version. This is a minor nusance, but stillannying)? If the saying" pass the buck" was not invented, software industry would've have invented it. But hey, it's the nature of the beast. I have been guilty in my life more than once(lost count) of always blaming others before myself.
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61. Re: Photoshop CS6 does not save icon on Macintosh
Was DYP Jul 31, 2012 11:07 AM (in response to jeff@seaver.com)jeff@seaver.com wrote:
I upgraded our machines to Mountain Lion, and no, that did not resolve the issue. Several desktop icons (for files) are missing since the upgrade and - lo and behold - they are listed as Adobe Photoshop-created files. Don't get me wrong, I accept Chris' statement that it is an underlying Apple problem.
For me to accept Chris' statement he need to explain why PSCS6 is the only application that has this problem, and what did Adobe change in PSCS6 to cause this from PSCS5.
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62. Re: Photoshop CS6 does not save icon on Macintosh
Rick Meikle Jul 31, 2012 11:30 AM (in response to digxdsn)FWIW my "fix" using Cocktail (default Pilot mode) was on the startup drive. (Same with Disk Warrior.) And mine is a standalone Mac Pro 2010 (not part of a local network). There are two other 1TB drives identical to the startup drive in the Mac Pro. One is for Time Machine, the other is a Super Duper clone (from which I run DW). I use the Finder and Open/Save in column view extensively every day, and the icon problem has not returned (over a month now). I also use Default Folder for most navigation in Open/Save, which is probably not relevant but does interact a great deal with Open/Save.
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63. Re: Photoshop CS6 does not save icon on Macintosh
Gob Shyte Aug 2, 2012 4:45 AM (in response to Rick Meikle)Well… I've just upgraded to CS6 and have this problem.
27" iMac, i7, 2010 model, running 10.6.8.
The icons are missing in list, thumbnail, coverflow... ironically they work fine in column view if this preview arrow is down... the 'listing' is still iconless??
I ran cocktail and rebooted but they are still not working all is fine in CS4 still.
gs
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64. Re: Photoshop CS6 does not save icon on Macintosh
Gob Shyte Aug 2, 2012 5:06 AM (in response to Gob Shyte)OK, here is what has worked for me...
Delete the .DS_Store file.
You can use terminal or if you are lazy like me, download 'Find Any File.app' then do a search on your mac for .DS
When you find said file on your desktop [probably] right click and delete.
I then reboot with apple, alt, p, r [reset params]
All is now good.
Hope this helps someone else.
gs
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65. Re: Photoshop CS6 does not save icon on Macintosh
clinton_dyches Aug 2, 2012 5:15 AM (in response to Gob Shyte)Boy, I really started something when I posted my little problem...
I used the deletion of the .DS_Store files and, since I got the final release of PSCS6, haven't had any further problems. I started this discussion when I was using the beta release.
It seems as if the problem persists for some, though. Even with the ML update. I'll post back if I have the problem again, but it hasn't resurfaced for me for months now.
Good luck to all...
Clinton
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66. Re: Photoshop CS6 does not save icon on Macintosh
jeff@seaver.com Aug 2, 2012 6:32 AM (in response to clinton_dyches)Clinton,
I am grateful you brought it up - "I am not alone" is always helpful.
As posted earlier, I'll reaffirm that - for ME - the solution was to use Onyx (or similar) to delete all .DS_Store files. The problem still sporadically re-occurs, and yes, only Photoshop CS6 files, but the .DS_Store solution alleviates it.
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67. Re: Photoshop CS6 does not save icon on Macintosh
conroy Aug 2, 2012 8:53 AM (in response to Was DYP)Was DYP wrote:
"... what did Adobe change in PSCS6 to cause this from PSCS5."
I can tell you a change to icons which nobody from Adobe has mentioned as far as I'm aware.
Ps CS5.1 save results in a multi-resolution icon in the "com.apple.ResourceFork" extended attribute of a file.
Ps CS6 save results in a single-resolution icon in the "com.apple.ResourceFork" extended attribute of a file.
Here is an example of the difference in icons between the versions of Ps. First screenshot is a CS5.1 icon which contains four images, second is a CS6 icon which contains one image.
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68. Re: Photoshop CS6 does not save icon on Macintosh
conroy Aug 2, 2012 8:39 AM (in response to Chris Cox)Chris Cox wrote:
"...the OS is clearly failing to draw thumbnails, and that's not something that Photoshop has any control over."
The icon data of Ps CS6 saved files is different to that of CS5.1 saved files. A change has been made to Ps CS6 which is causing this difference in icons. Either Ps CS6 is writing the icons differently or it is requesting the OS to write the icons differently. If these CS6 icons, but not CS5.1 icons, are related to some intermittent problem when an icon is being read or displayed by the OS, Adobe is still responsible for making a change which lies at the root of this problem of disappearing icons on some systems. A simple solution might be for Ps to go back to creating icons the CS5.1 way.
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69. Re: Photoshop CS6 does not save icon on Macintosh
moglodite Aug 2, 2012 10:28 AM (in response to Chris Cox)I'm still having trouble with this, but in testing I'm discovering some very interesting behavior.
If I create a file that has some imagery on the default "Background" layer, it will produce a column viewable thumbnail. When I add an additional layer to the file, the column view thumbnail is broken.
If I take a multi-layer file that has the broken column view thumbnail and flatten it and save it, the column view thumbnail is broken. So something tells me that somehow the file is now "thumbnail broken", but if I copy that imagery and paste it onto the default "Background" layer of a new file, the thumbnail is rendered correctly.
I don't have time to test all the crazy scenarios, but could it be that multiple layers are triggering part of the problem ? — hopefully this might be a valuable clue.
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70. Re: Photoshop CS6 does not save icon on Macintosh
conroy Aug 2, 2012 11:08 AM (in response to moglodite)Moglodite,
The thing which you refer to as "column view thumbnail" is not a thumbnail which is attached to a file as an icon. You are referring to the preview of a file which Finder generates when Finder knows how to read particular contents of a file.
Finder does not know how to build composites from layered PSD files, therefore if the file contains no composite then Finder will be unable to provide the preview. If Maximum Compatibility is enabled when saving PSD, then a composite will be embedded in a layered PSD and Finder will use the composite as its preview. (A file containing just a single layer, when that is not the special Background Layer, is considered to be a layered file.) A PSD containing Background Layer only can always be previewed because Finder will use Background as a composite in that special case.
File icons, as used throughout the various Finder display modes, including Cover Flow, are an entirely separate thing from Finder's preview in the right hand column of column mode.
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71. Re: Photoshop CS6 does not save icon on Macintosh
Chris Cox Aug 2, 2012 12:05 PM (in response to conroy)The change in the size of icons written was at Apple's request (apparently in preparation for retina displays).
The icons not showing up sometimes for some people is an Apple issue.
Please see post #41.
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72. Re: Photoshop CS6 does not save icon on Macintosh
conroy Aug 2, 2012 12:40 PM (in response to Chris Cox)Chris, sorry for asking more of your time, but please clarify.
I manually request OS X 10.6.8 Finder to attach a clipboard image measuring greater than or equal to 512 pixels in at least one dimension to a file as an icon. The system creates and attaches a multi-resolution icon containing 5 images:
512x512, 256x256, 128x128, 32x32, 16x16 pixels.
Ps CS5.1-saved file icons are multi-resolution - they contain 4 images:
256x256, 128x128, 32x32, 16x16 pixels.
Ps CS6-saved file icons are single-resolution:
256x256 pixels.
You are saying that Apple asked Adobe to make a change to the size of icons in preparation for Retina displays. The result of that request doesn't make sense to me. The CS6 icons are no bigger, and they contain fewer resolutions. In what way does that comply with Apple's request?
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73. Re: Photoshop CS6 does not save icon on Macintosh
Chris Cox Aug 2, 2012 12:42 PM (in response to conroy)Because Apple's request was to just write the one icon.
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74. Re: Photoshop CS6 does not save icon on Macintosh
captain1944 Aug 30, 2012 7:38 AM (in response to clinton_dyches)Being not a very good techie, I called supprt as I could not figure this problem out. In my case( Mountain Lion and CS6) my thumbnails showed in my picture folder, BUT, when I tried to upload a photo to something like facebook, when the picture folder opened, the thumnail was NOT there...just the file name.
What support eventually did with me was to create a new user and open up CS^ inthat. Then, they had me open up CS^ on my own account, holding down the shift key and it worked. Then, they had me reboot and open CS6 the normal way and it worked.
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75. Re: Photoshop CS6 does not save icon on Macintosh
digxdsn Aug 31, 2012 2:53 PM (in response to captain1944)Being not a very good techie, I called supprt as I could not figure this problem out. In my case( Mountain Lion and CS6) my thumbnails showed in my picture folder, BUT, when I tried to upload a photo to something like facebook, when the picture folder opened, the thumnail was NOT there...just the file name.
What support eventually did with me was to create a new user and open up CS^ inthat. Then, they had me open up CS^ on my own account, holding down the shift key and it worked. Then, they had me reboot and open CS6 the normal way and it worked.
This didn't help me.... I'm desperately trying to find a cure for this strange CS6 preview problem. Funny how I can create a file in PS CS 6 and not see the preview, but if I open that same file in PS CS 5.5 and save it to the same folder, the preview icon magically appears ????
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76. Re: Photoshop CS6 does not save icon on Macintosh
Chris Cox Aug 31, 2012 4:36 PM (in response to digxdsn)The icons Photoshop CS6 is saving are exactly what Apple asked us to save.
Whether their developer communications are the same as their documentation is another matter.
The icons work perfectly for most users, but somehow MacOS is failing to draw or update icons on some systems. As far as has been determined, this is due to some problem with MacOS itself (since Photoshop always writes the same icon data).
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77. Re: Photoshop CS6 does not save icon on Macintosh
captain1944 Aug 31, 2012 4:58 PM (in response to Chris Cox)all I can say is that I first called apple about this. They explanined hat since it was no problem in cs5, and since they have no changes to the system, it is obviously a problem at adobe's end. Just reporting.
Then I called adobe and after an hour of working with the rep, making a new user, then going back to old user and starting with the shift key down(not giving all the details as I do not remember them, it was solved. I can provide the case # if interested. Itis clearly an adobe problem.
I would suggest that adobe get in touch with apple and work it out...we really do not care whose problem it is butit should be resolved without having to do what I did.
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78. Re: Photoshop CS6 does not save icon on Macintosh
conroy Aug 31, 2012 5:00 PM (in response to Chris Cox)Chris, you have said numerous times that you are only following Apple's request that you make completely inadequate icons for Retina displays or any other displays in preparation for Retina displays. I believe you! I believe you received certain instructions and have implemented them.
However, common sense screams that here was a communication breakdown or error regarding the icons. Have you or any colleague actually queried Apple about the completely illogical request which runs counter to their software development guidelines? Would you jump of a cliff if someone from Apple requested it, or would you query the request?
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79. Re: Photoshop CS6 does not save icon on Macintosh
captain1944 Aug 31, 2012 5:06 PM (in response to conroy)this seems like a lawsuit between a contractor and an architecht when all the customer wants is the issue solved......the two of you HAVE to get together and resolve it...period.This is a no brainer






