4 Replies Latest reply: Jun 13, 2012 5:28 AM by ibarrien

Is there a fix coming for Transformer Prime?

Pykus427 Jun 12, 2012 10:38 PM

I bought almost all the Adobe apps for the Transformer Prime, and they're great when they work, but I've had a continuous string of problems with them since I got them. They frequently run slowly even after a reboot, I can't log into the cloud on Debut, PS froze several times today even after a reboot and I just tried starting a new project in PS and I couldnt load any of the pictures from my device. I can search online which is an okay workaround for most things, but I really want to be able to use PS! I can't think of any more specific problems at the moment, but there have been more. Please tell me you know about these issues and you're working on them quickly. I really love what these apps will be when they work smoothly. Thank you.

1. Re: Is there a fix coming for Transformer Prime?

ibarrien Jun 13, 2012 12:10 AM (in response to Pykus427)

Hi,

the Debut issue is probably better if you ask in the Debut forum
http://forums.adobe.com/community/creative_cloud_touch_apps/adobe_debut.

Concerning the picture issue - this sounds like is a known issue.
Please have a look at this thread to resolve it:
http://forums.adobe.com/message/4026792#4026792

Regarding the freezing - can you specify when it occurs?

Thanks,
Ignacio
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2. Re: Is there a fix coming for Transformer Prime?

Pykus427 Jun 13, 2012 4:59 AM (in response to ibarrien)

I already tried clearing out the data and roebooting, but I hadn't thought to clear the gallery data until now. I tried that and it didnt work. I cleared data for both PS and Gallery, rebooted, and then tried it and failed. I then tried clearing data on both apps again without a reboot and it failed. I cleared data and then opened Gallery and waited for it to load fully before opening PS and that failed as well... Any other ideas?
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3. Re: Is there a fix coming for Transformer Prime?

Pykus427 Jun 13, 2012 5:21 AM (in response to Pykus427)

Followed your links (this forum is not at all intuitive to navigate) and found the suggestion to clear media storage and that also did not work, also after a reboot. I also say your comment asserting that the problem is the result of a corrupt database, but all my other apps can access the files just fine. Thank you for your help.
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4. Re: Is there a fix coming for Transformer Prime?

ibarrien Jun 13, 2012 5:28 AM (in response to Pykus427)

Ok, thanks for trying it out.
It's really important that one does exactly as it says - some users where using slightly different steps.
It would be interesting to see your log - I'll contact you off thread.

Thanks,
Ignacio
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Is there a fix coming for Transformer Prime?

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