17 Replies Latest reply: Jul 6, 2012 10:17 AM by oli58 RSS

    Problem with sound after Adobe Flash Player 11.3 update

    M T R Butler

      I was prompted to run Flash Player 11.3 update this morning (14th June 2012). I run Windows XP Media Center Edition 32 bit and Internet Explorer 8. The sound is crackly and has a sort of echo. I have tried uninstalling and re-installing the latest software with no luck. The problem seems to apply to all sites using Flash Player not just You Tube. 

        • 2. Re: Problem with sound after Adobe Flash Player 11.3 update
          sribnyi

          I have a weirder problem with sound: before the update I had 5.1 surround sound, now I get only 2.1 sound... tested Opera, IE, Chrome using latest flash player update

          • 3. Re: Problem with sound after Adobe Flash Player 11.3 update
            chris.campbell Adobe Employee

            The engineering team is still hard at work trying to fix the audio problems introduced in 11.3.  Would anyone in this thread be willing to test a build of Flash Player that contains a few changes and additional debug logging functionality?  If so, please contact me directly at ccampbel@adobe.com.

             

            Thanks,

            Chris

            • 4. Re: Problem with sound after Adobe Flash Player 11.3 update
              etherealwing

              You guys got lucky then,the adobe causes me to not be able to play any videos..

              • 5. Re: Problem with sound after Adobe Flash Player 11.3 update
                Formula1Dragon

                Just to let you know I now have surround sound working again with the latest flash player and google chrome, also video issues SO far are working ok...

                 

                This had been bugging me a hell of a lot, flash worked ok with IE, however when I wanted to use Google Chrome I only had stereo sound, which had me going through my system

                 

                Anyway at the link below scroll down oyu will see a list of flash players click the top one... Then unzip the file. make sure you install the 64bit version for Windows 7 64 Bit.

                 

                Then type this into the chrome task bar.

                 

                Chrome:plugins

                 

                On the right hand side click on the details, you will now see a list...

                 

                Under flash you will see 2 different flash plugins.

                 

                 

                Name:Shockwave Flash

                 

                 

                Description:Shockwave Flash 11.3 r300

                 

                 

                Version:11,3,300,257

                 

                 

                Location:C:\Users\Kirk\AppData\Local\Google\Chrome\Application\20.0.1132.34\gcswf32.dll

                 

                 

                Type:NPAPI

                 

                 

                Enable

                 

                MIME types:
                MIME typeDescriptionFile extensions
                application/x-shockwave-flashAdobe Flash movie
                .swf
                application/futuresplashFutureSplash movie
                .spl

                 

                Name:Shockwave Flash

                 

                 

                Description:Shockwave Flash 11.2 r202

                 

                 

                Version:11,2,202,233

                 

                 

                Location:C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_2_202_233.dll

                 

                 

                Type:NPAPI

                 

                 

                Disable

                 

                MIME types:
                MIME typeDescriptionFile extensions
                application/x-shockwave-flashAdobe Flash movie
                .swf
                application/futuresplashFutureSplash movie
                .spl

                Disable

                 

                As you can see disable top one, now all your video and sound issues will be fixed.

                 

                Hope this helps...

                 

                This will also work with I.E. issues...

                 

                http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions.html#main_Archived_F lash_Player_versions_for_developers

                • 6. Re: Problem with sound after Adobe Flash Player 11.3 update
                  NICO-1971 Community Member

                  I'm still with XP SP3 (need for colorimeter HCFR and Chromapure)...but tank you very much.

                   

                  Date: Fri, 15 Jun 2012 02:03:24 -0600

                  From: forums@adobe.com

                  To: mike.quasar@hotmail.fr

                  Subject: Problem with sound after Adobe Flash Player 11.3 update

                   

                   

                   

                   

                   

                   

                        

                             

                             

                             

                      Re: Problem with sound after Adobe Flash Player 11.3 update

                   

                   

                      created by Formula1Dragon in Using Flash Player - View the full discussion

                   

                   

                   

                  Just to let you know I now have surround sound working again with the latest flash player and google chrome, also video issues SO far are working ok... This had been bugging me a hell of a lot, flash worked ok with IE, however when I wanted to use Google Chrome I only had stereo sound, which had me going through my system Anyway at the link below scroll down oyu will see a list of flash players click the top one... Then unzip the file. make sure you install the 64bit version for Windows 7 64 Bit. Then type this into the chrome task bar. Chrome:plugins On the right hand side click on the details, you will now see a list... Under flash you will see 2 different flash plugins.  Name:Shockwave Flash  Description:Shockwave Flash 11.3 r300  Version:11,3,300,257  Location:C:\Users\Kirk\AppData\Local\Google\Chrome\Application\20.0.1132.34\gcs wf32.dll  Type:NPAPI   Enable MIME types:MIME typeDescriptionFile extensionsapplication/x-shockwave-flashAdobe Flash movie.swfapplication/futuresplashFutureSplash movie.spl Name:Shockwave Flash  Description:Shockwave Flash 11.2 r202  Version:11,2,202,233  Location:C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_2_202_233.dll  Type:NPAPI   Disable MIME types:MIME typeDescriptionFile extensionsapplication/x-shockwave-flashAdobe Flash movie.swfapplication/futuresplashFutureSplash movie.splDisable  Always allowed As you can see disable top one, now all your video and sound issues will be fixed. Hope this helps... This will also work with I.E. issues...    http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions. html#main_Archived_Flash_Player_versions_for_developers

                   

                   

                       Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4494552#4494552

                       To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4494552#4494552. In the Actions box on the right, click the Stop Email Notifications link.

                        

                       Start a new discussion in Using Flash Player by email or at Adobe Forums

                    For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

                  • 7. Re: Problem with sound after Adobe Flash Player 11.3 update
                    milly_molly_mandy

                    I tried this, it doesn't fix the clicking noise

                    • 8. Re: Problem with sound after Adobe Flash Player 11.3 update
                      milly_molly_mandy Community Member

                      Any news on when this might be fixed?  Will reverting to an earlier version help?  Thanks!

                      • 9. Re: Problem with sound after Adobe Flash Player 11.3 update
                        NICO-1971 Community Member

                        Earlier version in good (you must erase all Adobe Flash Player 11.3): Old Version of Adobe Flash Player 11.2.202.235 (Non-IE) Download - OldApps.com

                        Date: Fri, 15 Jun 2012 11:25:21 -0600

                        From: forums@adobe.com

                        To: mike.quasar@hotmail.fr

                        Subject: Problem with sound after Adobe Flash Player 11.3 update

                         

                         

                         

                         

                         

                         

                              

                                   

                                   

                                   

                            Re: Problem with sound after Adobe Flash Player 11.3 update

                         

                         

                            created by milly_molly_mandy in Using Flash Player - View the full discussion

                         

                         

                         

                        Any news on when this might be fixed?  Will reverting to an earlier version help?  Thanks!

                         

                         

                             Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4495829#4495829

                             To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4495829#4495829. In the Actions box on the right, click the Stop Email Notifications link.

                              

                             Start a new discussion in Using Flash Player by email or at Adobe Forums

                          For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

                        • 10. Re: Problem with sound after Adobe Flash Player 11.3 update
                          chris.campbell Adobe Employee

                          We're still working on this issue.  Does anyone on this thread use Sandboxie?

                           

                          In the interim, I'd suggest reverting back to a previous version of the player.

                           

                          How do I revert to a previous version of Flash Player?

                          • 11. Re: Problem with sound after Adobe Flash Player 11.3 update
                            awfulbeautifullife92

                            @etherealwing, do you use Firefox? I'm having the same exact problem. Youtube videos won't play, and other various flash-involved things won't work for me. However, they will work for me on Google Chrome, so I guess I'll either use that in the mean time or revert back to an older version.

                            • 12. Re: Problem with sound after Adobe Flash Player 11.3 update
                              Stormtrooper Ian

                              Running the same system and got the same issue. Sound distorted and echoing at first thought it was my desktop speakers and tested them on a laptop - worked fine. Then googled the issue and got this forum.

                               

                              Shame this can't be fixed given the number of users that appear to be having issues. Rolled back to 11.2 for IE and all working fine again now. Took a while to do uninstall properly though and previous versions should be easier to access from the site not via zip files and having to do manual installs.

                              • 13. Re: Problem with sound after Adobe Flash Player 11.3 update
                                PoppaRex Community Member

                                I was having the same issue under xp.  I rolled back to 10.3 and it's working now. Whew! The worst part was identifying the issue.  I blamed the poor guys at real audio since i had just applied an update and that's when i noticed i could no longer use youtube.

                                • 14. Re: Problem with sound after Adobe Flash Player 11.3 update
                                  Craigmagnon

                                  Yeah chris thanks I finally got a good clean uninstall and went back to 11.2 but even now sound only works with ie (on youtube and hulu) (lost sound on aol flash vids though)(no big  deal for now) But I atleast got sound on pay sites.thanks hope you get it fixed soon because i was more of a goggle crome user.Just make sure to restart comp before trying to reinstall 11.2.By the way it mostly seems like a Vista 32bit prob(thats what i got).

                                  • 15. Re: Problem with sound after Adobe Flash Player 11.3 update
                                    iant99

                                    I, too, can no longer see any videos with the current version

                                    • 16. Re: Problem with sound after Adobe Flash Player 11.3 update
                                      M T R Butler Community Member

                                      Chris,

                                      I'm afraid that I've not been able to carry out the test on Adobe Flash Player that you sent me but I have since received further updates to Adobe Flash Player during the last 2 - 3 weeks. However, none of these updates have fixed the sound problem. There is still the same crackle on playback as there was when I first raised the problem. I'm still therefore having to run on version 10 of Flash Player which is not an ideal solution.

                                       

                                      My system is Microsoft Windows XP Media Centre Edition Service Pack 3, IE8 and Google. I do not use Firefox, Google Chrome or Sandbox (I'm afraid I don't even know what that is?). I go use itunes and Samsung Kies on my PC which operates my mobile phone.

                                       

                                      Please could you advise me if there has been any progress in identifying the cause of the sound problems? My problem has nothing to do with a 5.1 sound system as mine is only a 2.1 system.

                                      • 17. Re: Problem with sound after Adobe Flash Player 11.3 update
                                        oli58

                                        I had this problem to of wondering why the sound of my video playback had a very annoying echo when I tried to watch a movie.

                                        I am currently using Windows XP Professional with Flash Player 11 installed but this may work with whatever OS you have with flash player it can't hurt to try.

                                         

                                        Click:Start

                                        Click: Control Panel

                                        Click: Sounds and Audio Devices Icon (note keep this panel open while working on the below process)

                                        Next:The sound and audio properties panel will open

                                                across the top there are tabs Click: Audio

                                                the top section will say sound playback Click: Advanced

                                        Next:The panel that shows the most likely speaker setup will appear

                                        Click:Performance Tab and the audio playback panel will appear

                                        Now here you may have to use the process of elemination but I have fiddled

                                        with my settings and this is what worked for me.

                                        Set the hardware acceleration to the second hashmark from none

                                        Next set the Sample Rate Conversion Quality to the middle hashmark Click: OK

                                        Next Click:Volume the volume control panel will appear it has five sections and each section

                                        is named across the top along the bottom of each section there is a box named mute click the box below the section

                                        named Line In and again in section named CD Player leave the other boxes unchecked.Click:OK then try playing your

                                        video or movie again.

                                         

                                        Disclaimer:The information here is not at all a substitute of professional or computer tech it is based solely on personal experience

                                        if the above does not help seek technical help.