4 Replies Latest reply: Jun 15, 2012 7:17 AM by osgood_ RSS

    O.T. Internal Mail Server

    osgood_ MVP

      Do internal mail servers  have a habit of being a problem distributing mail from an online form?

       

      My client says they are recieveing no enquiries submitted via the online form on their website. I have conclusively proved its not a form issue by successfully sending to 6 other email addresses from the form.

       

      What is it with internal email servers? This is the second client that has had the same issue yet the people who set up the mail server say on both occasions it's nothing to do with them. Eventually the first company conceded it was their fault and reconfigured the mail server.

       

      Any one else had such experiences and anyone knowledgable enough to know why this happens?

       

      The strange thing is if you send email via an email client to the same email address it gets through.

        • 1. Re: O.T. Internal Mail Server
          Ben M MVP

          Could be a few things.  Sometimes its the fault of the firewall/spam filter thinking that the mail is not genuine thus it's blocking it from being received.  This is something that you may not have access to and the client would have to check/configure.  This could partly be due to how mail is configured in PHP.ini for that particular client.  Are you using PHP mail, SMTP, etc?

          • 2. Re: O.T. Internal Mail Server
            osgood_ MVP

            SnakEyez02 wrote:

             

            Could be a few things.  Sometimes its the fault of the firewall/spam filter thinking that the mail is not genuine thus it's blocking it from being received.  This is something that you may not have access to and the client would have to check/configure.  This could partly be due to how mail is configured in PHP.ini for that particular client.  Are you using PHP mail, SMTP, etc?

            Hi Snake,

             

            I don't know what the mail account/server is using to process the mail as I have had no active involvment with setting it up.

             

            I'm just using a standard php form to process the enquiry which works with alternative email addresses so conclude its something to do with the mailing process rather than an error of my making.

             

            I too thought it may be going into the spam box in the internal email server and therefore never getting distributed. This is possibly what is happening as emails sent directly via an email client get through.

             

            I had the exact same issue with another client who also had an internal mail server but the server people never really said why it was happening. After a lot of arguing they finally sorted it but initially were most insistant that it was nothing to do with the mail server.

            • 3. Re: O.T. Internal Mail Server
              Ben M MVP

              I'm just using a standard php form to process the enquiry which works with alternative email addresses so conclude its something to do with the mailing process rather than an error of my making.

               

              Yeat that's the thing.  If you are just using a generic mail server on a third party host and not configuring the INI and Exchange (assuming Exchange), their server could potentially see the mail as spam.  The spam filters don't just look at the domain, but it also loooks at the IP.  If they are using an Exchange server and you input the SMTP information into the PHP.ini file on the server and edit the server so that the mail can be authenticated by the mail server and recognize the external domain for SMTP.  There is a technet article about setting up this from the Exchange side ( http://blogs.technet.com/b/exchange/archive/2006/11/17/3397307.aspx ).

               

              If they are not using Exchange, then I would guess that it is spam filters set up too strict.

              • 4. Re: O.T. Internal Mail Server
                osgood_ MVP

                Too techy for me lol. I'll leave it up to the company that installed the mail server. Can't be anything to do with the host mail-server because as I say the mail gets delivered in 100% of cases of where I substituted the email address. Must be when it gets to their internal server where it all goes T*TS up!