6 Replies Latest reply: Jun 19, 2012 1:15 PM by Daniel-12 RSS

    Photshop CS6 - Error Code 1

    Daniel-12 Community Member

      I have installed Photoshop CS6 but when launching it, I get this error:

      http://i.imgur.com/KBoeX.png

       

      I have tried reinstalling mutiple times and that had no effect.

       

      I am on Windows 7, 64bit.

        • 1. Re: Photshop CS6 - Error Code 1
          Jeff A Wright Adobe Employee

          Do you receive any error messages during the installation process?  You can double check by running the Adobe Support Advisor - http://www.adobe.com/support/loganalyzer/ to review your installation logs.

          • 2. Re: Photshop CS6 - Error Code 1
            Daniel-12 Community Member

            http://i.imgur.com/zQ15a.png

             

            This is what that program says.

             

            After the first time I got that, I restarted my PC and then went to install it again but it gave me the restart message again, I ignored it as I had only just restarted my PC.

            • 3. Re: Photshop CS6 - Error Code 1
              Jeff A Wright Adobe Employee

              The complete steps which the Adobe Support Advisor identified can be found at http://helpx.adobe.com/creative-suite/kb/troubleshoot-error-messages-bootstrapper-cs5.html.  The specific portion which is relevant to your situation is as follows:

               

              A restart is pending (Windows)

               

               

              If receive the error "Installer has detected that a machine restart is pending. It is recommended that you quit the installer, restart try again," do the following:

               

               

              1. Restart the computer and try the installation again.
              2. If the installation fails, delete the InProgress registry key:

               

               

              Disclaimer: This procedure involves editing the Windows registry. Adobe doesn't provide support for editing the registry, which contains critical system and application information. Make sure to back up the registry before editing it. For more information about the registry, see Windows registry information for advanced users on the Microsoft support site, or contact Microsoft.

               

               

              1. Launch Windows Registry Editor.
              2. (Windows XP) Choose Start > Run, type regedit in the Open textbox and click OK.
              3. (Windows Vista/ Windows 7) Choose Start, type regedit in the Search box, and press Enter.
              4. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager.
              5. Delete the InProgress key.

               

              From your description of steps performed it appears you will want to proceed with Step 2 of editing your registry.  You may also want to try running Windows Update and seeing if there is any updates available or pending.

              • 4. Re: Photshop CS6 - Error Code 1
                Daniel-12 Community Member

                Okay, I just run Windows Update and installed the updates. Uninstalled Photoshop, checked in the registry for the InProgress key, I couldn't find it. I restarted after this and when I went to install Photoshop again, I didn't get the restart message but after installation completed, I tried to run Photoshop and I still get the same message as in the 1st post.

                 

                I checked the support bit and there are no new error messages.

                • 5. Re: Photshop CS6 - Error Code 1
                  Jeff A Wright Adobe Employee

                  Ok moving this over to the Photoshop General Discussion forum then. At least it appears we have cleared out the install error.  The users in this forum should be able to offer troubleshooting steps more specific to launching Photoshop itself.

                  • 6. Re: Photshop CS6 - Error Code 1
                    Daniel-12 Community Member

                    I haven't had any replies for a few days, can anyone help me?