8 Replies Latest reply: Jun 16, 2012 9:32 AM by Jeromie Clark Branched from an earlier discussion. RSS

    Playback Problems with WinXP and Flash Player 11.3

    mbruehl99 Community Member

      Deactivating RealPlayer Browser Plugin as described didn't help. I highly doubt it's the RealPlayer Plugin (which is running fine since ages btw), because all is running fine on a Windows XP machine were the identical RealPlayer Plugin is installed.

       

      I rather think it might be an incompability of the Flash Plugin and protected mode under Win 7 64bit, because afaik it's running with Win 7 32bit.

        • 1. Re: Win 7 / FF 13 - Flash 11.3.300.257 doesn't work
          chris.campbell Adobe Employee

          Protected Mode is not available on XP, which is why you aren't seeing the problem occur with that operating system.

          • 2. Re: Playback Problems with WinXP and Flash Player 11.3
            Jeromie Clark Adobe Employee

            I'm branching this to a new discussion as the issue you're experiencing is unrelated to the conversation around Protected Mode and Firefox 13.

             

            Please check out the Video troubleshooting guide here:

            http://helpx.adobe.com/flash-player/kb/video-playback-issues.html

             

            If you continue to experience issues, I'm very interested in following up and collecting additional diagnostic information from you.

             

            Either way, please let us know what happens.

             

            Thanks!

            • 3. Re: Win 7 / FF 13 - Flash 11.3.300.257 doesn't work
              mbruehl99 Community Member

              Chris Campbell schrieb:

               

              Protected Mode is not available on XP, which is why you aren't seeing the problem occur with that operating system.

              But is protected mode the reason? Remember, disabling protected mode as discribed didn't help. So I still think, it's not too unlikely it's an incompatibility of the latest flash version with Win 7 64bit.

              • 4. Re: Win 7 / FF 13 - Flash 11.3.300.257 doesn't work
                chris.campbell Adobe Employee

                What exactly are you experiencing?  What browser are you using?

                 

                Sorry if you've already stated this, but I don't see it in the first post on this thread.

                • 5. Re: Win 7 / FF 13 - Flash 11.3.300.257 doesn't work
                  mbruehl99 Community Member

                  My original posting with all informations you are asking is in another thread. For what ever reason parts of the original thread have been moved to this new thread now and the original thread has been locked.

                   

                  I'm using Firefox 13, Win 7 64bit.

                   

                  Today I've updated to Firefox 13.0.1, but other than announced it didn't help.

                   

                  Disabling protected mode via mms.cfg didn't help.

                   

                  Disabling RealPlayer plugin helps, but I don't wan't to disable this plugin for a longer time than just temporary.

                   

                  The informations I got during the last three days are confusing. As far as I can see, the real reason for flash crashing in FF 13 hasn't been found yet. It's said some video related plugins like RealPlayer cause the problem, some say it's actually flash, and also Firefox itself could be the problem, which is the reason for launching the 13.0.1 update. We, the users, feel frustrated meanwhile as it seems the involved companies play some kind of recrimination ping pong rather than talking to each other and soving the problem.

                   

                  However, it can't be the solution that users have to disable competitors plugins like RealPlayer or DownloadHelper to get a new flash version running that has apparently caused the problem by introducing the protected mode not fully tested in non-exotic environments like FF 13 / Win 7 64bit. So imho end-users are again as far too often before the real beta testers :-(

                  • 6. Re: Win 7 / FF 13 - Flash 11.3.300.257 doesn't work
                    Jeromie Clark Adobe Employee

                    I branched this conversation because there was confusion on our part about whether you were using Windows XP or Windows 7, and the thread was noisy to the point that it was no longer useful.

                     

                    There are multiple issues in-play that didn't show up during the months of public and private pre-releases that we conducted. 

                     

                    The firefox 13.0.1 update addresses the silent crash on shutdown. 

                     

                    The issue where Flash content no longer loads, and Youtube content no longer plays is an incompatibility with RealPlayer Browser Record.  If you're curious about the gory details, the various Mozilla bugs on this topic have them: https://bugzilla.mozilla.org/show_bug.cgi?id=763459

                     

                    The workaround to this issue is going to require you to disable Real Player Browser Recording.  You can still watch content that requires RealPlayer using this method.

                     

                      Launch RealPlayer

                      Click the RealPlayer icon in the upper left corner of the window and choose Preferences.

                      Choose Download & Recording from the left hand panel

                      Uncheck "Enable Web Download & Recording for these installed browsers"

                      Click OK and close RealPlayer

                      Restart Firefox

                     

                    If you don't want to do that, and don't need the features offered by Flash Player 11.3, you can always roll back to Flash Player 10.3.  We maintain a version of Flash Player 10 for Enterprise customers, which exposes them to the least amount of change, while keeping them up-to-date with security fixes.

                     

                    We're currently investigating a stability issue on our end, and continue to work closely with Mozilla on a plan to correct it and get a fix out as quickly and painlessly as possible.

                     

                    At this point, I'm assuming that you're unstuck, and just unhappy that RealPlayer Browser Record no longer works.  Is there anything else that we can help you with?

                    • 7. Re: Win 7 / FF 13 - Flash 11.3.300.257 doesn't work
                      mbruehl99 Community Member

                      Jeromie Clark schrieb:

                       

                      I branched this conversation because there was confusion on our part about whether you were using Windows XP or Windows 7, and the thread was noisy to the point that it was no longer useful.

                      Regading the version I'm using: I'd posted the details about OS, Browser and Flash versions in my starting posting in that thread. So I'm not sure what was unclear regarding the OS!? It's still Win 7 64bit. I just mentioned that I'm using XP on another machine where the problem doesn't appear.

                       

                      Jeromie Clark schrieb:

                       

                      The issue where Flash content no longer loads, and Youtube content no longer plays is an incompatibility with RealPlayer Browser Record.  If you're curious about the gory details, the various Mozilla bugs on this topic have them: https://bugzilla.mozilla.org/show_bug.cgi?id=763459

                       

                      I'd a look into this and all I can say is, that the supposed RealPlayer incompatabiliy didn't happen for me until I update Flash to 11.3.300.257. After re-installing the previous Flash version all is fine, so I'm amazed how the RealPlayer should be the one that crashes FF, although it's working fine on my machine as long as Flash 11.3.300.257 isn't installed. Even if disabling protect mode. So from my point of view, it seems to be this Flash plugin rather than any other plugin that causes the issues.

                      • 8. Re: Win 7 / FF 13 - Flash 11.3.300.257 doesn't work
                        Jeromie Clark Adobe Employee

                        Thank you for your feedback.